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ibis Lourdes Centre Gare
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Reviews (569)
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All reviewstrain stationaccor groupsecure parkingrecommend this hotelminute walkrooms are smallcentral locationair conditioningrestaurants and shopsbreakfast buffetreception staffshort stayother hotelssanctuarygrottochargeableelevator
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Reviewed 13 August 2014

We picked the hotel based on previous good experiences with the chain, and were not disappointed. The location is great and easily found by car, and the big, secure parking lot is a real bonus (small extra charge). The rooms were functional and clean, with good aircon and piping-hot water for the shower, and there is a decent free wifi connection throughout the hotel. Staff were friendly and approachable - the young team running the breakfast service were run off their feet but were still helping older, infirm guests (this is Lourdes) by making their toast for them, even though it's supposed to be self-service buffet. I only saw Joelle's name-tag, but top marks to her and the rest of the team. Dog-friendly, as well - our Lakeland terrier Gaston also received a warm welcome. There's a small park next to the hotel which was great for the morning and evening walks, too.

Room Tip: The front of the hotel is noisy if you want to sleep with the windows open (double glazing keeps the noise out, but the heat in)
  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded 16 August 2014

Dear Guest

Thanks for all... Your satisfaction is our priority...

Hope to see you soon at Ibis Lourdes

D.CLOLUS and his Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

We arrived in the evening by train and easily found this small hotel within a few minutes' walk from the station. We were quickly welcomed by the front desk staff. They were friendly, polite, efficient. Check in was easy and when we noticed a problem in the bathroom, staff was dispatched immediately to fix it. The bathroom was a good size, did not have a bathtub, and the shower area was a sufficient although water can easily get past the shower curtain onto the rest of the bathroom. There was only one hook to hang a towel; there is enough wall space to add another much-needed towel rack and I would like to suggest the hotel management to consider this suggestion.

Our room on the fifth floor was quiet, small, clean and very basic. The bed was comfortable. Wifi was adequate, although I must say that always having to sign in after a few minutes of inactivity can be quite a hassle. What I found a bit distracting was the antiseptic hospital-like smell of the room. Then again, it is preferable to a stinky room. It is tolerable.

The buffet breakfast was supposed to end at 11:30. We got to the dining room an hour before cutoff but there was hardly anything left of the buffet. Even when the staff showed up, the food was not replenished on the first morning but the staff on the second morning seemed a bit more "generous" and attentive.

Overall, based on the location, a short stay, and the purpose of the visit to Lourdes, i.e. a pilgrimage, I would stay here again.

Stayed: August 2014, travelled with friends
Thank Marie B S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded 15 August 2014

Thanks for your comments...
Your satisfactions is our priority and we take note of your suggestions

Hope to see you next time

D.CLOLUS and his Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2014

My in-laws, wife, two year old daughter and I stayed at this hotel for one night in June. Usually we do not stay in budget hotels but we choose this one due to the price and the proximity to the Lourdes shrine.

The hotel staff is very nice and the parking is excellent. The parking lot is big and it is secure. The hotel charges 9 euro a day for parking. The staff were very nice to let us leave our car in their lot after checking out. However, checking out of the room is noon sharp.

We initially booked a room with three beds but were given a room with two single beds. It was difficult to sleep with our child. We do not understand why our booked room was not honored.

The rooms are small and the walls are thin. The people in the room next to us banged on the wall when our child was being loud. However, we had a room that was on the ground floor with a window facing the street and heard no noise. The bathroom has only one type of soap that can be used for everything (hand soap, shampoo, body wash, etc.).

The breakfast is big and contains many breads and some hot items. It is a little expensive at 9 euro a person but it was convenient and good.

The hotel is in a great location and is a short walk to the shrine. We would probably choose another hotel if we visited Lourdes again due to the sleeping situation with our child.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
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1  Thank ajphilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded 27 June 2014

Thank you for your comments that help us improve.
However, do not hesitate to ask at reception during your stay; may be we could have another room..
Your satisfaction is our priority

D.CLOLUS and his Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

We had a most pleasant stay: the location was perfect (near tourist office, supermarket, indoor market, restaurants, and souvenir shops and most important of all a 10 minute walk to the Grotto and (Basilica of Our Lady of Lourdes)
The hotel staffs were very friendly and helpful! When I do go back to Lourdes, I will definitely stay in this hotel again!
There was great customer service offered by all staff of the hotel, especially the receptionists who greeted us on arrival. Thank you.
It is an older hotel and could benefit from some updating.

  • Stayed: June 2014, travelled as a couple
    • Value
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Thank Lizzy022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded 20 June 2014

Dear Customer, thank you for the compliments.
Your satisfaction is our priority.
The hotel is regularly renovated yet
hope to see you again soon
D.CLOLUS and his Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014

  • Stayed: April 2014, travelled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IBISLOURDES, Directeur général at ibis Lourdes Centre Gare, responded to this reviewResponded 13 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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