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“A smooth operation”
4 of 5 bubbles Review of Hotel La Solitude

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Hotel La Solitude
Ranked #3 of 185 Hotels in Lourdes
Certificate of Excellence
Enniskillen, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“A smooth operation”
4 of 5 bubbles Reviewed 12 July 2013

Anyone staying in the Solitude Hotel for the first time would not be aware of how amazing it was to be in this hotel less than a month after the floods devastated some main arteries of this town and took businesses away in the flood waters. I have stayed in this hotel 3 times before on successive pilgrimages to Lourdes. It has a reputation for being one of the best in Lourdes and I am always happy to be back in it. This year, it was truly astonishing to see the place up and running so smoothly despite the awful deluge that brought so much of the town to its knees.
The hotel's air conditioning was not working as it was damaged in the flood, but apart from this, the hotel was running like clockwork and showed the experience of its staff in its smooth running of meals and room cleaning etc. Arrivals and departures at this hotel are handled quickly and efficiently and the routine of feeding busy, hot, hungry pilgrims is a smooth operation for this hotel.
The location is excellent; a 5 minute walk takes you to the shrine gates and as the hotel is set slightly off the road, it exudes an air of calm. From the roof top terrace there are panoramic views of Lourdes and the surrounding Pyrenees. There's a pool which is effectively inside a rooftop conservatory but there is room outside to sit or sunbathe.
The staff are very busy; the restaurant is always nonstop at set mealtimes but yet the staff always managed to serve everyone quickly and kept tables topped up with jugs of water. The food is reasonably good but all requests for alternatives to the set menu were met with quick, friendly service. Most staff have a very good understanding of English and were very helpful.
There is a shop which sells most of what a returning pilgrim probably shops for; medals, rosary beads, candles and a range of religious objects and gifts as well as perfume etc. There is 10% off for guests. This is an advantage for anyone who dreads battling their way through packed streets and shops for the obligatory souvenirs!
The rooms are well cleaned and kept in good order. Televisions are in all rooms (channel 28 is the only English channel) but some rooms have bigger bathrooms than others. Some rooms also have balconies. On booking, you could request both!
There is a sizable foyer and bar area, great for chilling out after meals, or on return from the shrine or town. It is a very sociable area and has a lovely ambience. On hot days, the terrace overlooking the river, with its tables and sun umbrellas just off the main bar, is a great place to retreat and cool off!
There are two plasma TV's in the bar which have sports channels and it was on one of these that we all watched Any Murray win Wimbledon. For any visitor into sport, go to the bar and request a channel. They are very obliging.
The public phones were not working when I was there and I needed to ring home. The reception staff permitted use of another phone and were very helpful. The only criticism I have is that there are some floors more noisy than others and as I am a light sleeper, this has been a problem twice in this hotel, but in each instance, I was moved to a quieter floor. Avoid the 4th floor as this is above the laundry which kicks in at 4am! It also gets the sound of bins being emptied at the same hour! The ground floor is also noisy at night especially when rooms are close to storage cupboards which are also on the 4am shift!
I think that Lourdes is hectic at the height of the pilgrimage season and this hotel is more than well equipped to cope with an endless turnover of huge groups arriving and leaving day and night. It is done smoothly and expertly. I hope to return to Lourdes again and I will be staying in this hotel because it just does everything so well. Big thumbs up to everyone at the Solitude!

Room Tip: Avoid the ground floor and the 4th floor. The 7th and 2nd seem to be the quietest. Request a balcon...
See more room tips
  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
11 Thank rosemary n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Galway, Ireland
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 11 July 2013

I have stayed at Hotel La Solitude when in Lourdes with the Galway Diocesan Pilgrimage for many years. I cannot say enough in praise of this hotel. The manager, Francois,has been so helpful and has always accomodated our requests. He is an excellent manager. The welcome we receive when we arrive each year, makes us feel "home away from home". The food is superb with something to suit all tastes. In particular, the buffet, has a wide variety of dishes. A pilgrim told me the day we were leaving, that during his six days stay in the Hotel La Solitude, he didn't need to eat anything outside of the hotel because the food is so good. The restaurant manager (Claudine, I believe), always greeted us with a smile. She too was first-rate at her job. The receptionist, Dominique has always been very helpful and friendly. The staffs' command of the English language also needs to be commended. The rooms were clean and the accomodation staff do a great job. I recommend Hotel La Solitude to anyone visiting Lourdes. It has everything you need e.g. close proximity to the sanctuaries/Grotto, good food, spacious restaurant and bar, swimming pool, shop and with Francois as manager, you cannot but enjoy your stay with all your needs taken care of in a friendly manner. I look forward to our next visit to Hotel La Solitude. Bernie

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
12 Thank Bernie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 30 June 2013

We arrived in the height of the devastation and flooding in Lourdes on 26th June. We were greeted by Francois the manager, who is well known in Lourdes for his expertise and ability to make everyone who stays in the solitude Hotel feel welcomed and cared about;). To say that he was happy to see us is an understatement! He had been without sleep for 2 days as indeed had many of the staff trying to get the Hotel ready for our pilgrimage, and when he saw us coming up the lane towards him he became very emotional and it was evident to see that he knew that all the hard work they put in had paid off;) the Lourdes kindness pilgrimage had arrived and Francois and the staff were so happy. To see the sanctuaries and the surrounding areas destroyed by the flood was traumatic beyond belief for these people and to see their businesses quite literally float down the The river gave must have been a nightmare they thought they would never wake up from! But the people of Lourdes are resilient and brave and when they are faced with adversity they band together and fight back. This is what Francois and his staff did:) They banded together and got the hotel back to it'd very high standards by the time we arrived and then proceeded to make our pilgrimage better than any other year. The food was great. The rooms were all in excellent condition and the staff, although they all had had a very hard week working under conditions that were both traumatic and tiring, all were smiling and in good humour and high spirits, they made us feel glad that we had come and the professionalism they showed was inspiring to all of us who had come on pilgrimage, as we watched them perform a pilgrimage of their pie, by making ours the best ever. So congratulations to the Vinuales family, Francois and all the management team, to Claudine and her team in the resteraunt and the bar staff who are always jolly and laughing and of course the household staff that keep our rooms do clean for us and not forgetting the great reception staff and the lovely girls and guy! In the shop :) A BIG THANK YOU from the LOURDES KINDNESS PILGRIMAGE. Can't wait to be back next year x

  • Stayed June 2013
    • Value
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    • Cleanliness
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Helpful?
11 Thank terryclarke1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plano
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 June 2013

This is a great little hotel which was a great find. It was clean, comfortable, great location, and more than reasonably priced! Its within walking disctance to the Grotto, lots of restaurants, and in a little nook within a main shopping area.

  • Stayed April 2013, travelled with family
    • Value
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    • Service
Helpful?
2 Thank mopeters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belmullet, Ireland
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 11 June 2013

My first trip to Lourdes and did it independently. so an airport shuttle was one of my priorities when selecting a hotel. This was listed on web site so booked hotel. Then received e-mail from hotel to confirm booking taxi. As I would lose money to cancel hotel I booked the taxi and was told it would cost €35 which the hotel would take from my card. Taxi picked us up and at hotel fare meter had €28 on it. When I questioned man at reception he said it usually cost €35 and he doesn't know. I still don't know but certainly won't be staying at Hotel La Solitude again.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
Thank 516Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Banbridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 June 2013

Hotel Solitude is the best hotel in Lourdes! I would like to thank the restaurant staff under the excellent management of Claudine! for their excellent service, and the chamber maids. If you want a central hotel with the best of everything, this is it!!

  • Stayed May 2013, travelled with friends
    • Value
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Helpful?
1 Thank Nuala-Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilkenny, Ireland
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 28 May 2013

Each year we travel to Lourdes as part of the Diocese of Ossory Pilgimage. I am the Director of Youth for the Pilgrimage and have stayed with our youth group in this hotel for the past 9 years. We hace nothing but the height of praise for this hotel. The rooms and beds are extremely comfortable and the location is very good too. Each year I liaise with Francois the general manager before we depart Ireland. He has been so helpful in organising our accommodation pre-trip, putting boys and girls on different floors and insuring that our students are all on the same corridor with us leaders. This makes everything so easy for us as leaders. A great addition has been the hotel WIFI which is available in every room. But like any hotle it is only as good as its staff and this is why I give an excellent rating to this hotel. Francois and Claudine as always asking if they can do anything for you and are helpful beyond the call of duty. The restaurant staff are fabulous. No request is too difficult for them despite being quite busy all the time! Take a bow restaurant staff! Each year the staff remember us and greet us as if we were coming home and indeed The Solitude is more than a hotel to stay in while in Lourdes, it is a warm and caring home! Well Done to all of you! look forrward to being with you all again next year! Derek Dooley, Youth Director Diocese of Ossory, Ireland.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
9 Thank Doolers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie L, Directeur général at Hotel La Solitude, responded to this review, 21 August 2013
Dear Derek,
It's always a pleasure to welcome you and the young people. Thanks for sharing your feed-back.
François.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel La Solitude

Property: Hotel La Solitude
Address: 3 Passage Sainte Louis | Avenue Bernadette Soubirous, 65103, Lourdes, France
Region: France > Occitanie > Hautes-Pyrenees > Lourdes
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Lourdes
#2 Luxury Hotel in Lourdes
#4 Family Hotel in Lourdes
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel La Solitude 4*
Number of rooms: 293
Official Description (provided by the hotel):
Uniquely located on the banks of the river Gave at the entrance to the Sanctuaries, the La Solitude Hotel boasts spacious, soundproofed and air-conditioned rooms equipped with flat screen satellite TV and free WiFi. 24 rooms have been equipped to welcome disabled people. Its restaurant overlooking the fortified castle serves gourmet cuisine and plentiful buffet-style breakfasts. This international class hotel has a bar, brasserie, heated panoramic pool, spacious meeting rooms, a store and car park. ... more   less 
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Also Known As:
La Solitude Hotel

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