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“Ok, Staff Good,”
Review of Excelsior Hotel

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Excelsior Hotel
Ranked #125 of 186 Hotels in Lourdes
Reviewed 2 June 2013

Stayed here again after 3 years, not much changed, Nicolas and reception as good as before, waiting staff much better, Ate here lunch and evening meals, perfectly adequate. Room was clean and made up every day, bathroom entirely acceptable, so no complaints, very handy for the entrance to the Sanctuaries. If you go looking for a reasonable budget hotel it is fine. Would definitely stay again. Yes some areas a bit "tired" but good budget hotel.

  • Stayed: May 2013, travelled with friends
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1  Thank BernardBaeten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 13 of 47 reviews

Reviewed 1 November 2012

I recently stayed here for a week with a small group I was leading! The location couldn't have been better! We all loved the incredible basilica views! The staff treated us like family - Nicholas and Karine couldn't have been nicer or more helpful! Dinner each evening there was a delicious feast! Everyone in my group wants to come back! So, See you next spring!

Stayed: October 2012, travelled on business
2  Thank Karin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

Well, w estayed here for about 2 days on June 1st..the staff were very courteous But the rooms were not well maintained with the unclean upholstery and the floor carpet in the washroom was stinking..This was in the case of a few rooms on our Floor..However the staff at the restaurant and the food was very good...

  • Stayed: June 2012, travelled with friends
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1  Thank Shiyin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2012

When we go to Lourdes we don't often look for luxury as it isn't the most relaxing holiday, but we don't like to rough it either! It was very misleading as the photographs online made it look fantastic and new, but when we got there it was totally run down. There were cobwebs and dust everywhere, along with an old smell of must. The bedroom door wasn't exactly the safest and anyone could've walked in regardless of it being locked. Poor facilities along with very run down furniture. The only good things were some of the staff, particularly the porter from Paisley who tried to make us feel at home and cater to our needs and the fact that it was close to St. Michael's gate. However I wouldn't stay here again, as much as I tried to like it as I was in the most amazing place ever I just couldn't.

  • Stayed: August 2011, travelled with family
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1  Thank Adriana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2012

this hotel is ok but the food is horrible and the beds arr very old and uncomfortable.The staff in the hotel have very poor english.I would stay there again,the only thing in its favour it is that it is really near the grotto

Stayed: June 2012, travelled with friends
2  Thank 588Mary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2011

The Excelsior Hotel is an old hotel really just steps away from the entrance to the area of the cathedral and grotto. The front desk staff were all very pleasant and kind and spoke good English. Our double room was dated but it was clean and comfortable and very very spacious, especially by French standards. We also had a very nice view from our window. The TV wasn't the newest but we had CNN International, so no complaints! Free wifi available in the lobby.

Would stay again if I'm ever in Lourdes again. Not a bad deal for 50 euros in July.

  • Stayed: July 2011, travelled as a couple
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4  Thank melanieinsthlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2010

Reception, Nicolas and colleages friendly, spoke fairly good english, but ok as I speak fluent french, Room dated but spotlesssly clean except for water stains in ceiling (under roof) corridors peeling wallpaper. Would have been acceptable but for the rudest frenchman I have met in 40 years of travelling in france on duty in the breakfast room. I actually went to reception for hot water for my tea. This guy was so rude when I complained about dirty tablecloths, lipstick on orange juice glass, tepid vacuum flask coffee. Location was good, but for fact had pre-paid for 3 nights would have left. When I complained at reception they said we know he's a problem, but impossible to sack antone in france.

  • Stayed: September 2010, travelled as a couple
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3  Thank berniebaeten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Excelsior Hotel

Address: 83 boulevard de la Grotte, 65100, Lourdes, France
Region: France > Occitanie > Hautes-Pyrenees > Lourdes
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #125 of 186 Hotels in Lourdes
Hotel Class:3 star — Excelsior Hotel 3*
Number of rooms: 61
Official Description (provided by the hotel):
HOTEL EXCELSIOR IS LOCATED IN THE HEART OF LOURDES, 50 METRES FROM THE SANCTUARIE. IT OFFERS ROOMS WITH A BALCONY AND VIEWS OF THE CASTLE OR BASILICA. The guest rooms are designed in a classically elegant décor. Each room features satellite TV and a private bathroom with a hairdryer. The restaurant in the Hotel Excelsior serves traditional and regional cuisine. A buffet breakfast is served every morning. There is also a bar where you can enjoy a drink in the evening. The hotel is a 15-minute walk to the railway station and offers easy access to motorways and airports. Free Wi-Fi is available in public areas. ... more   less 
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