I went there on July for one week. The welcoming moment was simple but good, but only the words. No way to ask for some help for my old parents. The hotel owner park is car in front of the hotel so you don't have so much place to park the car and get out the luggages from the car. He would ask you to hurry in fact. The car parking is so far that it takes 15 minutes walk for a good young healthy man.
For old people, this would take 30 minutes with a high way uphill far from the hotel to the parking where everybody can walk in and out. Lourdes is a little city where there are so many gipsies and I was so afraid for the car with a foreign number plate.
We received the keys of the room at the second floor and my parents took the elevator seperately with their own luggage. I went by foot because there's only place for two people at the same time without luggage and only one if you have luggage. It smelt like old house that had been closed for ages. The security of all the floors is so poorless that I was afraid if there was a fire (without emergency exits) and the hotel is made of wood (stairs inclused).
The floor creaked and there was no way to have a little rest. You can hear everything from the neighbours' rooms and even if they go to toilet and have a shower, it's incredibly noisy just as if there was someone in your room. I heard ones strange noises from the room next mine during the night. Never seen such a hotel and never had such a hotel in my life. What if children are with you and try to sleep? Or old ill people?
The bathrooms have no air exctractor and no window and are so little that if you are more than 1m80, you don't have place enough to come in.
We ate three times there. The only thing the hotel owner can cook is salad with strange taste of oil (olive oil she said, but it was black!) and some cheese cake bought from a frozen products store. The meat seemed to be old sheep but never tried to thing twice. I left everything in the plate. My mother once asked the lady cooker also owner of the hotel to have no salad and she still made it. My mother refused to eat and asked something else. But received nothing. The server asked me to eat it because it was made and it was a pity to throw it away but I didn't eat and answered that there still were the main course and dessert. I couldn't eat twice a salad on entry course. At the end of the supper, my mother asked a second piece of cake but they told her a piece of cake was her good enough and that the pieces were counted.
I went out to smoke and the server who was the cooker's son spoke to his mother and I heard her saying she had nothing to mind of us. She told she had nothing to do with such people that don't eat salad and don't appreciate her cooking. Three times meal there was enough also! We went to a restaurant in the centre of Lourdes and ate much better and cheaper...
I didn't appreciate the service that didn't work such as Internet that put my computer out of control... NO Good internet WIFI, you receive better the WIFI from the outside with the hotel next door that doesn't cost as much as this one and it is a four star hotel.)
When we checked out, I was asked to hurry to leave the front of the hotel because disturbing the next door hotel with my luggage and the noisy gravel the hotel Luxembourg have. When I asked them if they knew about the noisy rooms floor, they didn't answered.
Don't go there if you want to have a rest and have good healthy food!!!
- Official Description (provided by the hotel):
- The Hotel Luxembourg sits on a quiet street in Lourdes, 150 metres from the sanctuaries. It offers en suite rooms with a flat-screen TV, lift access and free Wi-Fi access.A continental breakfast and an express breakfast are available daily, which are prepared with fresh, organic produce from local farms. Home-made meals using seasonal produce are served in the restaurant.In the summertime, guests can enjoy relaxing on the shaded terrace or choose to have a drink in the bar.Private parking is available 350 metres from the hotel and should be reserved prior to arrival ... more less
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