What a fantastic surprise when we arrived at this beautiful Hotel Beau Site and we were lucky enough to be allocated a room overlooking the gorge. Unfortunately we arrived at the hotel approximately 6 hours late, no fault of Treyn Holidays as there were problems with Eurostar and we were delayed 2 hours resulting in us missing our 13h52 connection from Paris to Brive. Well done to our tour manager who worked so hard to book 34 seats on the 17h42 (the previous two trains were fully booked and we sat on the station for 4 hours!) and we eventually arrived into our rooms at nearly 2 in the morning. We had missed our evening meal which was a shame as we were only there for 5 nights. Out of the four tours which Treyn offer to the Dordogne we chose this because of the hotel's position and believe me we had checked all of the reviews. The accommodation at the hotel was brilliant, our room was quirky and beautifully clean. Breakfast was good with a choice of plenty of breads, pastries, cheeses, ham,pate etc with cereals and fruit. Help yourself to as much tea, coffee and fruit juice as you wish, everything you would expect. Whilst we appreciate the logistics of holidaying in a fairly large group we were extremely disappointed with the evening meal. There was no choice at all and we were served with one starter, main course, a slice of cheese with nothing else and then a sweet. No coffee! The bonus was that we were served with wine at the table which was very good. Again our tour manager stepped in and arranged for those who did not wish to have the main meal to have an omelette with salad and chips. We also felt as though we were second class citizens as we were not allowed to sit by the windows to enjoy the view or sit on the outside area. Come on Treyn holidays, please arrange for at least a choice of two on each course even if a decision has to made the evening before or at breakfast.
We enjoyed all of the excursions which were arranged and we really appreciated our free time to explore the pilgrimage site of Rocamadour, it met all of our expectations.
Our tour manager was wonderful, he kept us well informed and we knew exactly the arrangements for all of the excursions.
I am not sure we would book again with Treyn Holidays, it was our first organised rail holiday. We were extremely cross that if we had taken our arranged train from Paris to Brive we would not have been sat together, our seats were 77 and 91! One good thing about being delayed my partner and I sat together on the later train. On our return journey from Brive to Paris again we were not sat together - seats 31 and 37. Come on Treyn holidays get your act together, surely you must know approximately how many seats you need fairly well in advance. You are booking loads of holidays with SNCF, youmust have a good relationship with them!There were a lot of us not with our partners and it appeared extremely difficult for the tour manager to match seats together, not his fault. When we book our holiday we expect to sit together.
Our first Treyn holiday and maybe the last.
- Official Description (provided by the hotel):
- The 3 star BEAU SITE "Hotel with charm and character" recently renovated, stands in the centre of the medieval village providing the guaranteed comfort you expect from the Best Western group along with personal touch only a family-run establishment can offer. Individually decorated bedrooms, with air-conditioning, satellite TV, wifi and safe.Bar, restaurant, terrace overlooking the valley private car park and garage, and a swimming pool (1 km) ... more less
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- Also Known As:
- Best Western Beau Site Notre Dame Hotel Rocamadour
- Best Western Rocamadour
- Best Western Hotel Rocamadour
- Rocamadour Best Western