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“Close to lots of sights” 5 of 5 bubbles
Review of Pullman Toulouse Centre

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Pullman Toulouse Centre
Ranked #2 of 129 Hotels in Toulouse
Certificate of Excellence
GreenLeadersBronze level
Sarlat-la-Caneda, France
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Close to lots of sights”
5 of 5 bubbles Reviewed 7 June 2011

From the web it looks like a business area but within 500m meters we found the excellent cathedrals and museums of excellent quality. The hotel room is fitted with a modern, clinical look but it was a good sized and functional room for our two big cases. The restaurant was good and staff were friendly. WiFi and local printing failities were good. Really close to the intercity station too, John & Jan, Melbourne Australia

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JJR01_Oz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, Directeur général at Pullman Toulouse Centre, responded to this review, 9 June 2011
Dear Madam, Dear Sir,

I very much appreciate your comments regarding your stay at the Pullman Toulouse centre.
It is always a pleasure to receive positive feedback form our guests.
I have shared your comments with my team today and am sure that this feedback will serve as an encouragement to all of our employees as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and I hope your next stay will be as pleasant as the previous one.

Sincerely

Emile Viciana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
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English first
London, United Kingdom
Level Contributor
46 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 4 May 2011

Stayed at the Pullman Toulouse for one night. Location was reasonably central, a 5 min walk from main trainstation (handy for airport bus) and a 10 min walk to the city centre.

Rooms are very modern with absolutely all the bits and pieces you can wish from a top end hotel. Particularly liked the super comfy large bed, soundproof windows (my room was facing the busy boulevard but practically no noise), hi-tech kettle, walk in (spa style) shower and free internet (although quite slow - you had to pay to get fast connection, an uncessesary touch in my opinion).

Service was okay, the front desk staff (female) came with a little bit of an attitude which was uncalled for, but was easy to ignore.

You will have a nice comfortable stay here, although I did find the hotel somewhat overpriced (rates + on site items such as mini-bar, breakfast and dining).

  • Stayed May 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank enixmatix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, Directeur général at Pullman Toulouse Centre, responded to this review, 15 May 2011
Dear Madam, Sir,

Thank you for sharing the experience of your stay with us.
I am pleased to notice that you had a comfortable stay with us.
At Pullman, we strive to provide superior service experience for every costumer, therefore, your feedback is very important to us.
Once again, thank you for sharing your comments.

Hoping to have the pleasure to great you soon again in Toulouse.

Sincerely

Emile Viciana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 28 March 2011

We stayed on the 26th March our second stay at this hotel. Although I am not a fan of large hotels, we were very pleasantly surprised by our experience. The receptionist who also parked our car at no extra charge was very helpful with restaurant tips and how to get to the airport the following day. The hotel has recently been refurbished and is bright and airy. The room was spotless, all new and new large rain shower. Internet was fast, free and easy to access. Location is excellent with good restaurants and shopping a short walk away.Would stay here again.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PeterAucamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, Directeur général at Pullman Toulouse Centre, responded to this review, 15 April 2011
Dear Madam, Sir,

I would like to thank you for taking the time to leave comments after your stay at the Pullman Toulouse centre.
I very much appreciate all your detailled comments and compliments regarding the hotel and the services.
I will of course share them with all the hotel teams and especially with our front desk employees who took care of you.
Your positive feedback is a real encouragement to all the persons who work here every day.
Thanking you once again for sharing your comments and hoping to have the pleasure to see you soon again in Toulouse.

Sincere regards

Emile Viciana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ghent, Belgium
Level Contributor
41 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 16 March 2011

This hotel is a real find. The hotel is new, very good-looking, ultra functional with an excellent service. We went to Toulouse for a city trip before going on ski holiday and the hotel really lived up to its expectation. Great staff. Good food. Great wine. Walking distance to all that Toulouse has to offer.

  • Stayed March 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Iris D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, General Manager at Pullman Toulouse Centre, responded to this review, 17 March 2011
Answer from Emile Viciana, General Manager, Pullman Toulouse centre.

I am happy to see that your recent stay in Pullman Toulouse centre offered you full satisfaction with a quality service during your last holidays.
So I shall not miss to share your comments with my teams.
I thank you for your comments and hope to have the pleasure to welcome you again in Toulouse.

Sincere regards

Emile Viciana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 15 February 2011

It is hard to believe that we stayed at the same hotel as the previous two reviewers.

The hotel is a large modern block at the North East edge of the city centre, about 500m from the Place du Capitole. Our arrival was greeted with a welcome smile and quiet efficiency. Our luggage was taken to our room as a matter of course. Limited pay parking was available in front of the hotel but we took the option of valet parking at 17 euros, which was performed perfectly, both later in the evening when we went out to dinner, and in the morning on our departure. The room (de luxe) was well appointed quiet and clean with, joy of joys, good quality pillows – rare in French hotels. The bathroom contained no bath but there was an enormous shower and a separate WC. The only niggle was the mixer tap to the basin, which was of a stupid design (a rectangle) and easily launched water above the basin rim onto the floor if one was not careful. The bar area was pleasant with a large number of interesting “coffee table” books to while away the odd half hour. We had to request reception to summon the barman, which seemed a little odd at 7pm, but once roused, drinks and some nice nibbles were produced. Breakfast was good, but not special enough to justify the price of 22 euros. In summary this hotel was everything that we wanted for an overnight stay and we are booked to return in two weeks time, when we may well sample dinner in the restaurant.

  • Stayed February 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nick_away
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, General Manager at Pullman Toulouse Centre, responded to this review, 17 March 2011
Answer from Emile Viciana, General mananger, Pullman Toulouse centre.

I very much appreciate all your detailled comments regarding your stay at the Pullman Toulouse centre.
Your positive feedback concerning the quality of service you have experienced is considered as a real encouragement to all the employees who looked after you.
I will though be very proud to share our comments with them and the rest of the teams.
I have also taken note of your comments regarding the use of our washbasins taps and we are in the process of finding solutions to ease their use.

Thank you again for sharing your experience, we all hope to have the pleasure to welcome you again soon in Toulouse.

Emile Viciana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 15 November 2010

We looked at lots of reviews on this site and thought that this hotel would be the best and we paid London 5* prices for a room for two adults and a child (i.e a standard room). The reality was rather different. The rooms were OK but it would be hard to find more gloomy and unfriendly staff and the amount we paid for one night was astonishing (caEUR170). Service-wise, we arrived around 6pm on a Saturday after a long journey but our room was not ready. Little in the way of apology and my request for a late check out (considering our enforced late check in) was met with a sulk. It was finally allowed. We were also allowed some drinks from the minibar. I originally thought that the reported experience of previous reviewers was overly negative but I have to agree with them. The very, very expensive breakfast, which I paid for in advance, was incredibly poor value for money. Having fleeced their clients for breakfast, I might have forgiven a certain brusque efficiency to get food service going but the Pullman staff seemed to hide when you needed them and were generally negative and unfriendly. I imagine this hotel gets lots of corporate business so the staff is not interested in ordinary guests. Perhaps they should make this clear on their website so that ordinary folk (not on expenses) can make an informed choice. Parking was extra (17eur).

  • Stayed November 2010, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Podonova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campinas, SP
Level Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 19 October 2010

My father in law and his wife stayed in this hotel for just one day, but the luggage in the car was stolen in the garage. Just one thing to know that they left the car with the hotel valet.

Don't stay in this hotel becase your luggage is not safe at all.

At this time their lawyers are looking how to sue this hotel about the damages and losses.

  • Stayed October 2010
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Flavio-Henrique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, General Manager at Pullman Toulouse Centre, responded to this review, 20 December 2010
Dear Sir,

I woud like to reassure you because we do have your parents belongings.

Their personnal items were just left over after their departure.

And we proceeded as we alwys do and secured them in our lost properties safe.

We tried to contact your parents, but the only informations we hadwere copies of their passeports.

This is why they did not hear from us.

I am sorry your parents thought they were victims of a a theft.

Could you please contact me directly, I shall stay at your disposal for more informations.

Tel: 00 33 5 61 10 23 10
@: h1091-gm@accor.com

Sincere regards

Emile Viciana
General Manager
Hotel Pullman Toulousen centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Toulouse Centre

Property: Pullman Toulouse Centre
Address: 84 Allees Jean Jaures, 31000, Toulouse, France
Phone Number:
Region: France > Occitanie > Haute-Garonne > Toulouse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Toulouse
#1 Romantic Hotel in Toulouse
#2 Luxury Hotel in Toulouse
#5 Green Hotel in Toulouse
#7 Family Hotel in Toulouse
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pullman Toulouse Centre 5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Pullman Toulouse Centre Hotel Toulouse
Accor Toulouse Centre
Sofitel Toulouse
Toulouse Sofitel

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