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“Exellent!”

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Pullman Toulouse Center
Ranked #2 of 130 Hotels in Toulouse
Certificate of Excellence
GreenLeadersBronze level
Reviewed 16 March 2014

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank Marina F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
EViciana, General Manager at Pullman Toulouse Center, responded to this reviewResponded 18 March 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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251 - 257 of 1,253 reviews

Reviewed 11 March 2014

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Joe C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
EViciana, General Manager at Pullman Toulouse Center, responded to this reviewResponded 13 March 2014

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Reviewed 19 February 2014

An extremely comfortable room,well planned and equipped.
A bathroom that doesn't require a degree in pluming to work out how to take a shower.
Perfect room lighting positioned in the right places.
A British and European socket.
Hair dryer that is efficient and can be plugged in close to a mirror.
Clothes hangers that can be taken out of the closet.
Umbrellas available without asking the concierge.
Very pleasant and efficient staff.
Excellent location with easy walking distance to town centre.

Stayed: February 2014, travelled on business
1  Thank Didge1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, General Manager at Pullman Toulouse Center, responded to this reviewResponded 25 February 2014

Dear Madam, Dear Sir,

I am delighted to read your comments and see that your experience with us reached your expectations (comfort, equipments, aminities, service and location).
I will be very proud to share your feedback with the entire team and hope we will have the pleasure to see you again very soon.

Sincerely

Emile Viciana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2014

When checking out I had discussions with the receptionist regarding the bill. I did not want to pay for breakfast which I had not consumed. Receptionist was not in a position to make a decision. A shift manager was not available. Had to return after my meeting to finish the check-out process and finally got to talk to a manager (fee for breakfast was waived). Overall experience nice but the reception is understaffed and receptionist are not empowered.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank Airline_Pilot_767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, General Manager at Pullman Toulouse Center, responded to this reviewResponded 25 February 2014

Dear Madam, Dear Sir,

I thank you for sharing your experience regarding your stay among us.
I feel very sorry about the situation you refer to and would like reassure you that all team members in reception, as well as any other service within the hotel, are used to take decisions on a daily basis and sincerely do not understand what could have happened upon your departure.
I therefore present you my sincere apologies and hope you will give us the chance to better serve in the future.

Sincerely

Emile Viciana

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Reviewed 9 February 2014

Have only just returned but felt compelled to write a fee words of praise. The staff at the The Pullman are a real credit: friendly, courteous, chatty and genuine. Clearly they care about standards and the people who stay with them. After staying at the W in Barcelona recently where the reception would probably only show enthusiasm if you were a DJ or a supermodel this was a refreshing contrast.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank NormanMonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, General Manager at Pullman Toulouse Center, responded to this reviewResponded 10 February 2014

Dear Sir,

The entire team and I would like to thank you for your very kind comments following your stay with us.
Your praise is the best recognition and encouragement we could expect and we sincerely thank you for it.
All awaiting for the pleasure to see you again very soon.

Sincerely

Emile Viciana.

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Reviewed 26 January 2014

Awarded four stars only for the hotel, the restaurant was a disaster.

Great place to stay. large comfortable rooms, good beds, superb reception staff. The only negatives on the hotel side of things were the airco which stops cooling at (the room got too warm, even though it was winter) and the shower head location at one end of a bath with double sloping ends which meant that I needed the body of a contortionist to get myself under the average spray - the hotel manager must have had his head in his hands when he first saw that piece of brilliance :)

But the restaurant was terrible. Strange combinations that did not work - sea bass filets that arrived in a tagine with prunes was inedible; french onion soup was a soggy piece of toast surrounded by a few stewed onions and a bit of brown juice.... etc. Wine list is excellent and was needed!

I would stay again but not use the restaurant.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank BarcaBloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, General Manager at Pullman Toulouse Center, responded to this reviewResponded 27 January 2014

Dear Madam, Dear Sir,

I thank you for taking the time to leave your impressions following your stay with us.
I am happy to read that you enjoyed the hotel, the comfort of your room as well as the reception team.
I took note of your comments regarding the use of the shower in your room and have passed on the issue to our technical services so they can find a solution.
Finally, I am really sorry to see that you did not like our restaurant cuisine, it is true that our chef revisits our french cuisine classics, giving it surprising combinations sometimes, but we also propose more classical dishes.
Hoping to have the chance to see you again very soon and maybe having the opportunity to reconcile you with our restaurant.

Sincerely

Emile Viciana

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Reviewed 14 January 2014 via mobile

It's a good hotel, big room, beautifully decoration, modern and clean.
The staff was very very kindly with us. I had a problem with the payment - my pre-paid wasn't accept, and they made everything to solution it in the best way (I arrived there at 3o clock am) - and they gave me a lot of good tips about the city.
Overall, it's a great hotel, great staff, no exactly a luxury hotel but a good one.

Stayed: January 2014
1  Thank Zezinho N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EViciana, General Manager at Pullman Toulouse Center, responded to this reviewResponded 15 January 2014

Dear Sir,

On behalf of all the employees, I would like to thank you for your comments.
I will be delighted to pass on your congratulations to our front desk department as well as the entire team of the Pullman Toulouse centre.
Hoping to see you again very soon.

Sincere regards

Emile Viciana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Toulouse Center

Address: 84 Allees Jean Jaures, 31000, Toulouse, France
Phone Number:
Region: France > Occitanie > Haute-Garonne > Toulouse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Toulouse
#1 Romantic Hotel in Toulouse
#2 Luxury Hotel in Toulouse
#3 Family Hotel in Toulouse
#5 Green Hotel in Toulouse
Price Range: £93 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Toulouse Center 5*
Number of rooms: 125
Official Description (provided by the hotel):
Ideally located downtown, just a stone's throw from Toulouse-Matabiau station and a 10-min walk from place du Capitole. The 5-star Pullman Toulouse Centre hotel welcomes you for your business trips, romantic getaways or family vacations. Relax in the hotel bar and enjoy the bistronomic cuisine in the SW Restaurant. 5380 sq. ft. (500 m²) of modular conference rooms bathed in natural light (perfect for meetings, seminars, weddings), fitness room, private parking. ... more   less 
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Also Known As:
Pullman Toulouse Centre Hotel Toulouse
Accor Toulouse Centre
Sofitel Toulouse
Toulouse Sofitel

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