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“Rooms OK, bit expensive for the quality”

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Novotel Toulouse Centre Compans Caffarelli
Ranked #26 of 130 Hotels in Toulouse
Reviewed 1 December 2013

This hotel is OK but a bit expensive for what you get. Proce is already quite high and the breakfast was not included.
The breakfast itself is very good by the way.
WiFi is free but very annoying, ir Orange and everytime I turned on my iPad I had to ask for the free account time and again.

  • Stayed: November 2013, travelled on business
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Thank JKE1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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85 - 91 of 775 reviews

Reviewed 22 November 2013

Stayed here for 2 nights. Its close enough to walk to the centre. Our room was modern and large. A good value hotel, especially since it has both pool and parking, both of which we took advantage. Staff were friendly. Only negative was the food and wine in the restaurant which was overpriced, but for the whole ambiance this would be our first choice hotel in Toulouse.

  • Stayed: September 2013, travelled as a couple
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Thank Glynis1_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

The Novotel is a good business hotel. The location is excellent, just steps from the Metro, around the corner from the city hall, and close to restaurants and shopping. The rooms are comfortable and well-designed. The free wi-fi works well. Breakfast is good, with a full selection of fresh pastries, cheeses, yogurt, and fruit. The staff is well-trained and quite efficient. Everything one could want in a center city hotel.

  • Stayed: September 2013, travelled as a couple
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Thank Virginiatravelerstwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

I stayed at this hotel in June for 2 nights as part of a rugby weekend. Whilst I have no compliants with the hotel and the stay itself I have a gripe with the payment and service received since my return. We booked the stay through expedia and paid in advance at the time of booking. Upon arrival at the hotel i was asked for my credit card, to which i explained we had already paid, the receptionist agreed this was the case but requested that they swiped my card in case of any extras, to which i reluctantly agreed. Upon returrning home and receiving my credit card statement i found that i had been charged again directly by the hotel for my stay in addition to the amount already paid at the time of booking. Upon realising the error I contacted accor hotels through the reservation line as this was the only number on the website and was told I would need to contact the hotel directly, upon doing this they admitted their error and promised me the money would be refunded back to my card the next day. Upon receiving the statement the refund had not been issued. I have now made several phone calls and emails as suggested each time I have rang up and still not received back the money which I am owed, and now I have been asked to prove to them that I have paid twice. The receptionist clearly needs better training on taking payments and the company in general need better procedures to deal with such matters. I understand that mistakes happen but it is the way it has dealt with is completely unacceptable and as a result I will not stay at any of the hotels under the Accor brand again.

Stayed: June 2013, travelled with friends
Thank Rach73992246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank lepetitfrancais2013
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 11 August 2013

We stayed at the hotel for 2 nights at the beginning of August and found our room to be clean, modern and comfortable. The hotel is in a very central location, close to many restaurants and the 'old town'. The staff were very helpful and friendly. We particularly enjoyed the breakfast which was included in the price. There was a great selection and service was good.

  • Stayed: August 2013, travelled as a couple
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1  Thank clarkchristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2013

We only stayed here one night as a stopover on our way to the Pyrenees and thank goodness too. The place had seen better days, the rooms were dated the beds lumpy and the carpets needed cleaning. The pool area outside was small but nice on a hot afternoon. Breakfast the following morning was completely mad, the hotel was very short staffed which resulted in tables not being cleared, no clean plates or cutlery and a shortage of fresh food. Everyone was waiting around for eggs, bacon, croissants etc to be brought out and when they were they were gone in minutes! Overall the hotel served a purpose but won't be visiting again.

  • Stayed: August 2013, travelled with family
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Thank Parkies140996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Toulouse Centre Compans Caffarelli

Address: 5 Place Alfonse Jourdain, 31000, Toulouse, France (Formerly Novotel Toulouse Centre)
Region: France > Occitanie > Haute-Garonne > Toulouse
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Toulouse
Price Range: £66 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Toulouse Centre Compans Caffarelli 4*
Number of rooms: 135
Official Description (provided by the hotel):
The Novotel Toulouse Centre is a 3 star hotel close to the centre of Toulouse, alongside the magnificent Compans Caffarelli Park and the Japanese Garden, across from the Convention Centre. Offering 135 airconditioned rooms, the Novotel Cafe bar and restaurant and 6 conference rooms for meetings and seminars, this very quiet hotel is equally suitable for a business trip or a sightseeing trip with your partner or family. The private car park and swimming pool are a real bonus for an inner city hotel. ... more   less 
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Also Known As:
Novotel Toulouse Centre Hotel Toulouse
Accor Toulouse Centre
Toulouse Novotel

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