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“Good Location inToulouse”

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Crowne Plaza Toulouse
Ranked #17 of 130 Hotels in Toulouse
Reviewed 14 April 2012

The hotel is centrally located on the largest plaza in Toulouse with lots of restaurants, historical sites, and shopping nearby. If you stay here, you can walk everywhere. The free wifi was a great bonus and breakfast was more than adequate with a variety of items. I would recommend this hotel to anyone who wants to be where the action is. We watched a group of about 100-150 students do a night time roller blade tour of the city, concerts,and other events from various restaurants on the plaza (Place Charles De Gaulle). The plaza is only 20 meters from the hotel.

Stayed: April 2012
Thank randpat5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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394 - 400 of 987 reviews

Reviewed 13 April 2012

We booked the Crowne Plaza for our wedding anniversatly, having stayed here before on lots of occasions. We splashed out on a Club room, partly for a view of the square and partly for the use of the Club lounge (aperitifs in the evening, continental breakfast in the morning).

On the plus side we arrived very early (having dropped a friend off at the airport) and we were able to check-in. The room was small, but clean and had recently been renovated. There was only one bathrobe and one armchair. The coffee machine made dreadful coffee and the only 'milk' was a horrid cream substitute.

The bathroom was a bit shabby, but OK. However, the Club Lounge was closed. When we queried this at check-out we were told that it wasn't open at weekends. It still says the Lounge is available on their website and there was no indication of the change either on the website or in the hotel (we've stayed before at a weekend).

Very disappointing stay for a special occasion, and we probably won't go back.

  • Stayed: April 2012, travelled as a couple
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1  Thank queribus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded 24 May 2012

Dear queribus,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Jaime W
Case Manager
Reference # 27732091

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2012

I really enjoyed that hotel. I stayed 4 nights while on vacation in the south of France. It's perfectly located in the center of Toulouse, everything in the historic district is in walking distance. The hotel itself was great, the staff professional, polite and helpful. My room was very nice, clean and spatious. Even if the hotel is in a busy district, it was quiet at night because it was facing the inside court. Breakfast was included in my fare, it was delicious with many choices. I think the Crown Plaza is an excellent choice in Toulouse.

  • Stayed: April 2012
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Thank courcellesqc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

Rooms all stank of smoke even the non smoking , staff fairly disinterested moved room twice didn't seem to be anything out of the ordinary for them got to be better available in what was a great city strongly advise to avoid

Stayed: September 2011
4  Thank Fred W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded 29 April 2012

Fred W,

Thank you for providing feedback on your recent stay. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. I'm sorry you were not fully pleased with the accommodations and service received. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Ben J
IHG Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2012

I have been here for 5 days. It is a nice hotel in a great location. Our room is bigger than expected for a European hotel. The staff is very nice. My room has a huge bed and is quiet, overlooking a courtyard. I do hear my neighbors in the am closing their closet doors but otherwise it is quiet. All i wish is that they had a dresser for clothes. But other than that i like the hotel.

Stayed: March 2012, travelled solo
Thank JenandTomandMonty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2012

I have stayed at the Crowne Plaza Hotel of Toulouse for 15 nights (16 days) beginning of November 2011, while being "invited professor" at the University of Toulouse Paul Sabatier. I had plenty of time to become familiar with the various hotel services. I would like to warmly recommend this 4 star hotel to all those who enjoy a central location. Great location - the hotel is situated in the heart of the city, right in the famous Place du Capitole of Toulouse. Which means easy access, mostly by foot, to the old town and to all the other major attractions of the city. The staff was more than polite, they were friendly, efficient and very helpful. They all spoke good English, which is quite rare in France. This hotel contributed to the wonderful memories I have of this trip to Toulouse.

  • Stayed: November 2011, travelled on business
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Thank fhristea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2012

We booked two nights on the 10th and 11th February. Even with an online direct booking, the room was far from cheap. The positives were that the room was quiet, the bed was comfortable and there was a kettle with tea,coffee etc. However, there was only one bath robe and one armchair, so one of us could sit in the chair and the other had to lie on the bed. The mini bar prices are outrageous, i.e. 40g mini pack of peanuts 6€,5mls of whisky or gin, 15 € and 12€ respectively. A can of tonic was €6 making a gin and tonic 18€!!! A bottle of water was 7€. These prices are aimed at business men who live on expenses. Our room was on the third floor in a corner and looked out onto another wall and the window of another room. No overhead lighting in the main part of the room. See my photograph.

We did not eat breakfast as at 24€ for the continental version, we again thought this extortionate. We decided on the second evening to have a drink in the bar before dining in the restaurant. My husband noticed the woman working behind the bar fill our glasses with tonic from a giant open bottle of tonic. Needless it say, it was flat and she replaced it. We then went to the restaurant and ordered from the €30 menu. My main course was pork fillet with caramelised apples and chestnuts. Sounds good, but when I cut into one of the two chunks of pork, it was raw inside. No vegetables, other than an orange smear of some sort of puree. I asked for the meat to be cooked some more. Not a popular request, judging by the look on the waitress's face. When it came back, on a piece of slate, I poured the gravy, in a small drinking glass, over the pork, and of course it ran off onto the table cloth. Why do chefs use slate? That's why we invented nice porcelaine plates surely. When the plates were taken away, there was a huge greasy stain on the table cloth from the gravy. Nothing was done to replace the cloth, so I folded the hem over it so I could rest my arms on the table whilst waiting for the dessert. This was a chocolate pudding with a liquid centre, with a pistachio sauce and for some reason a macaroon. The pudding was solid and bouncy. No liquid centre at all. Too heavy to eat and the sauce was icy cold. I left most of it and told the waitress it was not as advertised on the menu so she brought the manager. He asked what was wrong, so I mentioned the main course being uncooked, the dessert being solid, the slate being totally inappropriate for a dish with a sauce, or in fact any food in my opinion. He said it was the chefs decision and offered me another dessert or a glass of champagne. By this time, we were so upset by the meal being so disappointing, we just wanted to leave. However, no discount was offered for what was inedible food.

The reception staff were very good, especially Sheila, an English woman, and the location is good. However, overall, this hotel and restaurant are not 5 star, and we would not stay here again.

  • Stayed: February 2012, travelled as a couple
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2  Thank Nessie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Toulouse

Address: 7 Place du Capitole, 31000, Toulouse, France
Phone Number:
Region: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
Price Range: £87 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza

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