We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic hotel and location” 5 of 5 bubbles
Review of Crowne Plaza Toulouse

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Crowne Plaza Toulouse
Ranked #17 of 129 Hotels in Toulouse
Certificate of Excellence
London
Level Contributor
112 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Fantastic hotel and location”
5 of 5 bubbles Reviewed 16 July 2014

The Crowne Plaza is on the corner of the main square and our room was really comfortable - it faced the inner courtyard so didn't have a view, but was fabulously quiet. We didn't use any of the facilities as we prefer to go out for our meals, but the staff were professional, friendly and helpful.

We liked Toulouse and will return to this hotel when we visit again.

Room Tip: Ask for a room facing the inner courtyard if you don't like noise
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Normski99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, 18 July 2014
Dear Normski99,

We are delighted to learn that you enjoyed the hotel’s location, as well as the peacefulness of your room, and the service provided by our staff.
Please, do not hesitate to contact our reservation department to book your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

844 reviews from our community

Traveller rating
    285
    340
    136
    62
    21
See reviews for
128
309
39
242
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Edgware, United Kingdom
Level Contributor
122 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

My wife and I stayed here for 2 nights as part of an organised tour. The rooms are spacious and well equipped. The staff are very polite and helpful. The breakfast was an extensive selection including bacon and sausages, as well as smoked salmon. It is situated in the main Capitole square, but be aware that some rooms on lower floors can be noisy. Ours was quiet overlooking a side street. I would highly recommend this hotel.

Room Tip: Ask for a quiet room on one of the upper floors.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Edgware_LondonNevuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, 4 July 2014
Dear Edgware_LondonNevuk,

We thank you for your comments . We hope to have the pleasure to welcoming you again on your next visit in Toulouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

Location, location, location!
Thats what I have to say about the Crown Plaza.
You can't be more central then here.

Check-in was a serious issue, we arrived late at night and just wanted to have some sleep.
The front desk agent didn't speak proper English, wasn't friendly and it seemed if he didn't know what he was doing. Something you don't expect in a 5* hotel.

We had a nice room overlooking la Place du Capitole. The itself was rather small. We also had to ask for towels almost everyday.

Breakfast was typical French, so that was very good.

All the staff (except our check-in agent) was very friendly and spoke fluent English.
The concierge was great, he really pointed out the things to do.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Olivier V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, 4 July 2014
Dear olivier V,

We thank you for your comments. We would like to apologize for the quality of service you received. We can assure you that the necessary measures have been taken for this situation not to happen again.
However we hope to have the pleasure to welcoming again on you next visit in Toulouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, England
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 June 2014 via mobile

Stayed here for the weekend back in January. Had an amazing room and the bed was massive! If I was back in Toulouse I would definitely stay here again!
The bar area is a decent size and the staff are very helpful.
breakfast was good with a wide selection.

Stayed June 2014, travelled on business
Helpful?
Thank Slingshotvii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Public Relations Manager at Crowne Plaza Toulouse, responded to this review, 3 July 2014
Dear Slingshotvii

We are glad you enjoyed your stay with us. We really hope to welcome you back shortly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 27 June 2014

The hotel is right in the center of Toulouse. It's very easily accessible and many attractions of Toulouse are at walkable distance from the hotel. I was in 403 - it was very quiet when the windows were closed and they have the best blackout curtains, so the sleep quality was very good. (Some have said their rooms were noisy - maybe it depends on the side the room is facing). Mine faced Rue Gambetta. No complimentary breakfast, but there are many places nearby where you can eat.

Room Tip: Rooms facing Rue Gambetta are very quiet when the windows are closed.
See more room tips
  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sumithra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Room Division Manager at Crowne Plaza Toulouse, responded to this review, 28 June 2014
Dear Chennai,

We thank you for you comments and we hope to have the pleasure to welcoming you on your next visit in Toulouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lawrenceville, NJ
Level Contributor
134 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 16 June 2014 via mobile

We spent 5 days here. The hotel is excellent in many respects: wonderful breakfast; friendly, helpful, and multilingual staff; central location also close to Metro; large rooms; excellent mattres; good air conditioning. However, the room was seriously lacking in storage space -- not one drawer and one small closet half filled by the ironong board. Perfect for a day or two business trip, but we had to live out of suitcases. The shower had lots of pressure and more than sufficient hot water. However, it lacked a curtain or door -- just a partial-width glass panel. Looks pretty, but the shower innundates the mirror and vanity. Great if you like baths.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank aaron l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Rooms Division Manager at Crowne Plaza Toulouse, responded to this review, 28 June 2014
Dear Aaron l

We thank you for your remarks and we took good note of them. We hope to have the pleasure to welcoming you on your next visit in Toulouse
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulogne sur Gesse, France
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 10 June 2014

I was really looking forward to spending a night in this hotel with my husband and 2 colleagues, but was rather disappointed by the whole experience. The girl as reception got our rooms mixed up and gave my husband and I the twin room and my male colleagues the double room - so we had to sort that out right away. The twin room was a nice size but the double was considerable smaller. The bathroom was very pleasant but there was only one bathrobe, which doesn't make much sense for 2 people. The shower was a bit tricky to use as you got wet turning it on (at the wrong temperature), there was however a nice selection of toiletries. The bedroom was really nice apart from one cable hanging off the wall. The biggest disppointment actually came at breakfast time. The scrambled eggs were certainly the worse I have eaten in a hotel of that calibre. They didn't taste like they were made from fresh eggs...the hash browns and and the battered calamari (!) tasted like they had been there for hours and hours - dry, tasteless and rather cold and the sausages were cheap and nasty and we had to chase the staff to get coffee for my colleagues. There was thankfully a good selection of other dishes to choose from. I would definitely not recommend neither the breakfast nor the hotel and found both below the standard I was expecting (at that price).

  • Stayed June 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Marie_letarragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Toulouse, responded to this review, 27 June 2014
Dear Marie_letarragon,

Thank you for staying and taking the time to review out hotel. It is truly regrettable that some of our amenities have fallen short to your standards. I have taken note of your comments, especially those about our room amenities and breakfast selection. Rest assured that these will be used for the purpose of bringing improvements needed.

Once again, thank you for staying and I hope we get another chance of hosting you again in the future.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Toulouse hotels
Grand Hotel de l'Opera
#6 of 129 in Toulouse
4.0 of 5 bubbles 587 reviews
Pullman Toulouse Centre
#2 of 129 in Toulouse
4.5 of 5 bubbles 1,080 reviews
Le Grand Balcon
#10 of 129 in Toulouse
4.0 of 5 bubbles 498 reviews
Show Prices
Show Prices
Show Prices
Taur
Hotel Albert 1er
Hotel Albert 1er
#4 of 129 in Toulouse
4.0 of 5 bubbles 789 reviews
Wilson
Mercure Toulouse Centre Wilson Capitole
Wilson
Novotel Toulouse Centre Wilson
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Toulouse? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Toulouse

Property: Crowne Plaza Toulouse
Address: 7 Place du Capitole, 31000, Toulouse, France
Phone Number:
Region: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia and Odigeo so you can book your Crowne Plaza Toulouse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing