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“Nice staff, but hardly worth it”

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Crowne Plaza Toulouse
Ranked #19 of 130 Hotels in Toulouse
Reviewed 16 August 2014

I didn't want to give this place a lower rating because all of the staff were very nice, and they deserve credit for that. Otherwise, I have to wonder why this place gets 5 stars (and prices). While the double room we had was roomy enough, the decor is late 20th-century sterile,with a shower/bath that leaks all over the floor; the restaurant food is mediocre (a chicken kebab was delivered uncooked - disgusting!), and the woman at the front desk didn't bother to inform us that we could have parked our car ourselves in the underground parking garage a few steps from the hotel, instead of paying 7 euros per night extra for "valet" parking. The worst thing was that the noise insulation between rooms was non-existent, so that for all the nights we were there, we were treated to the screams and pounding feet of children running wild in the room above us until 11:30 p.m., starting up again before 7 a.m. - like living in a slum apartment in New York. Sure, it is conveniently located on the main square, with its tourist trap restaurants serving crap food, but there are plenty of other hotels around that cost less and probably have nicer accomodations.

Room Tip: Go somewhere else
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  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Senequita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded 19 August 2014

Dear Senequita,
Thank you for sharing your opinion on your stay at the Crowne Plaza Toulouse. We are sorry your stay was disappointing. We have taken your remarks into account in order to improve the quality of our services.
We will pass your kind compliment on to our staff.
We hope you will trust the Crowne Plaza Toulouse again in the future.

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267 - 273 of 974 reviews

Reviewed 14 August 2014

Stayed here for one night on a bed and breakfast rate. The hotel is in a great location literally yards from the Place Du Capitole. Originally the first 5 star hotel in Toulouse, the reception staff are very welcoming and even though we arrived at about 11am our room was ready.
We had a first floor room overlooking a courtyard which made it extremely quiet and peaceful. The bed was super comfortable.
Breakfast in the morning was plentiful with a great variety to choose from.
Would definitely stay here again and have no problem in recommending this city centre hotel

Room Tip: Take a ride on the little tourist train. Only 6 euros
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Ajb1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded 19 August 2014

Dear Ajb1207,

Thank you very much for giving us your appreciation of our services. All our teams are glad to hear that you had such a nice experience with us. We will be happy to welcome you back for your next stay in Toulouse.

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Reviewed 10 August 2014


The Crowne Plaza is located in a very strategic location within the Place du Capitole. That alone is a big plus. We arrived and were pleasantly surprised to get an upgrade. The room was very comfortable with two double beds, great airconditioning and a well-stocked bathroom. Wifi was fast and didn't require constant signing in. The bathroom had all the amenities, including a bathtub that had ridges on the bottom for safety when showering (less probability to slip) and it also had wall handles to hold on to when getting in and out of the tub. Very much appreciated!!! There was even a weighing scale which one doesn't always find in the better hotels. The breakfast buffet had a nice variety, food tasted good, ambiance was very pleasant and the service staff were non-intrusive yet efficient.

I was very happy staying at this hotel and would definitely stay here again. I recommend this hotel to anyone wanting to visit Toulouse.

Stayed: August 2014, travelled with friends
1  Thank Marie B S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded 14 August 2014

Dear Marie BS,

We would like to thank you for taking the time to give your feedback on our hotel.
Our teams will be delighted to hear that you enjoyed the hotel’s location, the comfort and equipment of your room, and the quality of our services.

Please, do not hesitate to contact our reservation department to book your next stay. We would be happy to assist you.

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Reviewed 3 August 2014

Don't ask the concierge to get you a taxi. They operate a scam for tourists driving through the narrow windy streets to add distance to your journey, I walked into the centre which took me 15 minutes (about 1.6km). The taxi organised by the concierge took a 5km return route costing 15 euro (should have been 6 or 7 euro).

  • Stayed: August 2014, travelled with family
    • Service
Thank Russ H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded 7 August 2014

Dear Russ H,
We would like to get back to you regarding your unfortunate experience with the taxi service. Our concierges always do their best do assist guests with taxis. However, there are many one-way streets in Toulouse, this explains why driving through the city centre takes longer in terms of distance than walking.
We hope you enjoyed the rest of your stay at the Crowne Plaza Toulouse. We are looking forward to welcoming you back in the future.

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Reviewed 1 August 2014

I've just returned from days in Toulouse on business, and this time I choose to stay in the city centre rather than out towards the airport.

The hotel is ideally placed right in the centre of Toulouse within walking distance of all the key sights, the staff are friendly and the rooms are clean and nicely decorated and the free wifi is a blessing.

My only complaint is the breakfast, although the had an array of choices the hot food I found to be cold and does not get replaced quickly, however this would not put me off staying there again infact after this review i will be booking myself back in for another 3 nights in the coming months.

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank I_Love_Food_66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded 7 August 2014

Dear I_Love_Food_66,
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our hotel location, along with the cleanliness of the rooms, and friendliness of our staff.
We have taken your remark regarding breakfast into consideration, and will make the necessary changes to improve our service.
We are looking forward to welcoming you back on your next trip to Toulouse.

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Reviewed 28 July 2014

This hotel needs to improve if it wants to be viewed as a top hotel in Toulouse.
We checked in yesterday and the reception and duty porter were very helpful and friendly but all down hill from there.
Service at breakfast was terrible - at 10am hardly anything left, staff not interested so we left.
We have a 'club room' but the same stale snacks have been in the solitary bowl in the 'lounge' over 2 days and the place is an unattended mess.
We left 2 used wine glasses in our room yesterday afternoon and they are still here at 11pm the following day.
Internet access is very slow and intermittent - nothing like it should be in a business hotel.
All in all not a good hotel and we are paying 200 euros per night!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank NK74691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded 1 August 2014

Dear Nigel R,

We appreciate your feedback and would like to apologise for the disagreements you experienced regarding breakfast. The breakfast offered at the restaurant is an American buffet, and the cold breakfast offered in our Lounge includes croissants, fresh fruits as well as yogurt, tea, and coffee. We will make sure that the situation you encountered does not happen again.

We have taken your comment regarding the internet access into consideration, and will make the necessary changes.

We hope to welcome you again soon so that we can show our improvement.

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Reviewed 28 July 2014

We arrived from the airport at 10h00 . We went directly to the hotel to drop off our luggage. But what a lovely surprise... they had a room for us so we could check in and take a shower after a overnight flight! We did not even ask!
Breakfast was nice with hot and cold spread.
The bed was very comfy and the room nice and big with free coffee and tea.
I used Avios points( British Airways miles) to book the room .

  • Stayed: July 2014, travelled as a couple
    • Location
    • Service
1  Thank Natasja F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TLSFR, Guest Relations Manager at Crowne Plaza Toulouse, responded to this reviewResponded 1 August 2014

Dear Katja 128,

We are glad we could make your stay at the Crowne Plaza Toulouse agreeable. We are happy to hear you appreciated the comfort of our rooms, as well the amenities and the breakfast.

We are looking forward to welcoming you back during your next visit to Toulouse.

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Additional Information about Crowne Plaza Toulouse

Address: 7 Place du Capitole, 31000, Toulouse, France
Phone Number:
Region: France > Occitanie > Haute-Garonne > Toulouse > Saint Rome
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Luxury Hotel in Toulouse
#17 Business Hotel in Toulouse
#19 Family Hotel in Toulouse
#20 Romantic Hotel in Toulouse
Price Range: £90 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Toulouse 5*
Number of rooms: 162
Official Description (provided by the hotel):
The Crowne Plaza Toulouse Hotel is situated 15 minutes from the International airport Blagnac, in the heart of the pink city, on one of the most beautiful square in Europe, the Capitole square.Our establishment is one of the prestigious of the town. From our hotel, you can visit the St Sernin Basilica, the Augustins museum, the entire monastery of the Jacobins or to make a getaway along the banks of the Garonne and the Canal du Midi.The Crowne Plaza Toulouse Hotel has 162 rooms which 113 non-smoking rooms, suites and executive rooms elegantly decorated with views on our Patios or on the Capitole square. Our musical bar-restaurant Live & Life Caffè invites you to a discovery on the best French traditional dishes. For those who are looking for a light cooking our summer restaurant, in the grand patio, proposes salads and provencal grills. Our 300 m Seminar Spaces equipped with a Wifi internet access that constitutes a ideal surrounding to organise all your events. ... more   less 
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Also Known As:
Crowne Plaza Toulouse Hotel Toulouse
Toulouse Crowne Plaza

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