General: We stayed at the Palladia for 5 nights visiting friends in Toulouse. The hotel is quite an impressive building and our overall impression was very good. There is very little noise noticeable inside the hotel but aircraft are taking off overhead. The hotel however, it is now on the cusp of looking run down and some work is needed. This was also reflected in the fact that we checked into a very nice room on the 5th floor only to find we had no hot water and the water ran with a brown tinge. We notified Reception of this and were moved to a room on the first floor with hot, clean water but much smaller in size.
Staff: The staff are generally nice but customer service appears to be seen as an inconvenience. It took four attempts to explain that this second room was not what we had paid for and, having been assured that the hotel regarded this room to be the same standard, we were eventually moved again to a room which more reflected the write-up of our booking. The telephone at main Reception appears to take priority over people as, in the middle of two conversations, calls were taken and we were left waiting.
Breakfast: Is adequate and a mix of pre-packed and fresh buffet food. However, this is best booked as part of a package as otherwise a pricey option.
Location: This is a typical near-the-airport hotel with surroundings not at its best.
Transport link: There is a very convenient tram/underground link taking only minutes right into the heart of Toulouse at very reasonable fares (ticket machines operate in various languages).
Language: Basic French is a MUST. We had been told Toulouse is very cosmopolitan and English/German are widely spoken. This was not our experience and we would advise to brush up on language skills before any visit.
- Official Description (provided by the hotel):
- This luxury hotel has a heated outdoor swimming pool and a spa centre. It is located 5 kilometres from central Toulouse, near Blagnac International Airport.Rooms at the Hotel Palladia are equipped with flat-screen satellite TV and free Wi-Fi access. ... more less
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- Also Known As:
- Palladia Hotel Toulouse