I could not fault the position or the facilities for a standard business hotel. The rooms were small but comfortable and appropriately equipped - great hairdryer but no shower cap which is odd in a room with only a shower. Housekeeping was good and everything was very clean. But the reception staff were remarkably unhelpful. Most of our trip had been organised but we wanted to do that basic city tourist thing - the city coach tour (there are no brochures of any kind in the lobby). The reception staff were unable to tell us how to book, could not book for us etc. All this was done in an instant at the Tourist Information Centre (why didn't they just tell us to go there?) I wanted to join the Accor loyalty programme and despite the sign on the desk saying that I could join here free - they didn't know what I was talking about. I could go on….. So if you want a great location and good accommodation but nothing else, this is your place.
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