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“Brilliant Lille Base”

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Mercure Lille Centre Grand Place
Ranked #15 of 107 Hotels in Lille
Reviewed 4 March 2014

Stayed at this hotel as a base for a short stay in Lille, part of a birthday prezzie from my wife and we were both very impressed!
Literally a ten minute stroll from the Eurostar terminal the hotel is on the Boulevard Carnot, behind the magnificent Opera House, (our first floor balcony overlooked the artistes entrance), and just off the Place du Theatre. A couple of minutes from Place de General de Gaulle and the Place Centrale around which seems the whole of Lille leisure life revolves.
At check in, the hotel had already noted it was my birthday trip and we were upgraded to a 'Priviledge' Room. Also my wife's request for a lower floor, (dislikes lifts!), was honoured.
The hotel staff are excellent, very helpful and totally professional. All areas of the hotel are spotlessly clean and our room was very well appointed, large and airy with the typical high ceilings and a beautiful balcony overlooking the rear of the Opera House. Very comfortable and tastefully decorated with modern fittings and furnitures. The lighting system is amazing.
A good sized bathroom with all mod cons. of modern design.
Breakfast was the usual French help yourself affair and very well provided with hot and cold food...plenty of everything, and taken in the very well appointed dining area. Look out for the rhinocerous and giraffe that must have been moving at a great rate to have made their way through the walls!!
This hotel makes a great base for exploring Lille as all the sites in this beautiful French city are within easy walking distance, including the modern 'Eurolille' shopping complex.
If you are having a break in Lille, this is the place to stay.

Room Tip: Upgrade to, or book a 'Priveledge' room if possible. You won't be disappointed.
See more room tips
  • Stayed: February 2014, travelled as a couple
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1  Thank GoHolsEastSussex_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 9 March 2014

dear GoHolsEastSussex_UK ,

One thank you for your comments that I shared with a lot of pride with all the teams of the Mercure Lille Centre Grand Place.
I am happy to see that you appreciated the comfort of our rooms, as well as the quality of welcome and service of the teams.

Looking forward to welcoming you again has Lille,

Sincerly Yours,

Delphine Baudry
General Manager

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247 - 253 of 1,131 reviews

Reviewed 19 February 2014

Having been a regular customer of Mercure Hotels, we decided on this hotel, for our 3 night stay for leisure with family in Lille. Made contact with hotel, and was provided excellent information and advise by the brilliant Claire Deprick Ahache, whom helped us from beginning to end with our booking.
On arrival we were welcomed by Jeramy whom checked us in, rooms were of a good size, bathroom, was big, although bath was very deep but not a problem, the carpets appeared to have picked up some dirt and the certain things were very dusty, also the mini bars were not fully stocked. Therefore I asked Jeramy if they could go over the carpets again with a hoover,, and there was some slippers missing with the robe, and to stock up the mini bars, I also mentioned the dusting for future feedback. After a stroll all of the above was sorted out. Had three lovely nights sleep, in the evening I asked the superb Valentin questions about restaurants, reserving them for us, and booking taxis etc, he was brilliant. The breakfast was good for European standards a selection of continental offerings, however not enough hot food for the English pallet i.e. English Breakfast. The location is in a fantastic right in the centre of everywhere. The breakfast staff were friendly Stephanie and somebody else the nest day whose name I have forgot.
To summarise whilst this hotel does not have an evening restaurant service you do not need it. This hotel gets 10 out of 10 from us, great location, superb staff especially Valetin, world class management. We would just like to say thank you to Claire and her team and we will be in touch and see you very soon.

  • Stayed: February 2014, travelled with family
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3  Thank CafeGreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 24 February 2014

Dear Chelseaboy_12,

What a pleasure to begin the week by reading such a comment ! Thank you very much, I am going to share it with a lot of pride with all the teams of the Mercury Lille Centre Grand Place.
I am happy to see that you appreciated the comfort of our room as well as the quality of welcome and service of the teams.
Your particular congratulations to Claire, Jérémy, Valentin and Stéphanie will naturally be transmitted.

Looking forward to welcoming you again has Lille

Best regards,

Delphine Baudry
General Manager

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Reviewed 17 February 2014

Stayed at this hotel for one night while visiting Lille at Christmas time. The hotel is perfectly positioned: 10-15 minutes walk from the Eurostar station, moments away from the Central Square and walkable distance to the attractions (we had time for a visit to the Fine Arts Museum). The rooms are on the smaller side, but modern and clean. Breakfast was nice too. Staff was welcoming and provided us with the city map straight away. If we are to return to Lille, we would stay at this hotel again.

  • Stayed: December 2013, travelled as a couple
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2  Thank Natalia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 18 February 2014

Dear Natalia L,

I thank you for choosing the Mercure Lille Centre Grand Place, for your recent stay in Lille.

I am delighted to see that your experience reached your expectations in terms of comfort as well as service quality.

I have been very happy to share your positive feedback with the entire team.

Awaiting for the pleasure to see you again very soon.

Sincerely,

Delphine BAUDRY
General Manager

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Reviewed 4 February 2014

This hotel is near the Opera House and used to be called 'L'Opera' but has recently been refurbished by Mercure to a high standard. Excellent central location, good breakfast, friendly staff and comfortable. The only negative is that the rooms are small and would not suit those needing more space.

  • Stayed: February 2014, travelled with friends
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Thank Jack1355
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 6 February 2014

Dear Jack,

We deeply thank you for your very positive return further to your stay in our establishment.

In the pleasure to receive you there again.

Sincerly,

Delphine baudry
General Manager

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Reviewed 18 January 2014

I stayed here for 2 nights while on business in Lille.

It is centrally located and once you find your bearings (Lille took a bit of getting used to) it is a convenient place to stay.

The reception staff were very helpful, providing directions to places I needed to go, and when I had forgotten a travel plug adaptor they were able to provide one from a box of cables and plugs.

The room was a reasonable size and the bathroom was nearly as large as the bedroom. See the picture where room 420 is highlighted.

There was also a little balcony, which would be nice at warmer times of year.

It was clean, modern, well designed, well equipped and quiet. The bed was comfortable and I slept well.

I would happily recommend this hotel for people visiting Lille.

  • Stayed: March 2013, travelled on business
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2  Thank midlandsmoggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 20 January 2014

Dear Guest,

Thank you for taking your time to post your serious comments about our hotel and share your experience on Trip advisor.

We are glad that you have enjoyed our hotel’s Lille location and the helpful of our staff.

Looking forward to welcoming you again,

Delphine BAUDRY
General Manager

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Reviewed 6 January 2014

The room was clean and tidy (albeit small). The staff were friendly and allowed us to do an early check-in.
The heating in the room was great and the location of the hotel is quite great if you only there for a night or two as we were. We did walk from the station and it was a little further than expected but still doable!

  • Stayed: December 2013, travelled as a couple
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Thank OceanGem08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 7 January 2014

Dear Guest,

All the team of the Mercure Lille Centre Grand Place, thanks you for choosing our hotel and for taking the time to share your review on TripAdvisor.

We are pleased to hear that you had an enjoyable time thanks to the welcoming of our team and our location.

We are all looking forward to welcome you soon !

Sincerely,

Delphine BAUDRY
General Manager

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Reviewed 5 January 2014

Stay for a few times. The location is brilliant which is just next to main square and most of the attraction are just within five minutes walk. However the rooms are quite small. You do feel the stay is compromised with small rooms. However the staff are friendly and I have sometime been treated with basket of fruit and voucher for wine.

  • Stayed: November 2013, travelled on business
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Thank XiChenUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this reviewResponded 6 January 2014

Dear Guest,

All the team of the Mercure Lille Centre Grand Place thanks you for taking the time to share your feedback on TripAdvisor.
We are sorry to hear your room was too small. For your next stay in a Mercure hotel, we suggest you to discover our Privilege rooms which offer a larger room.

We hope to be pleased of welcoming you very soon,

Sincerely,

Delphine BAUDRY
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Lille Centre Grand Place

Address: 2 boulevard Carnot, 59800, Lille, France
Region: France > Hauts-de-France > Nord > Lille
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Lille
Price Range: £74 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Lille Centre Grand Place 4*
Number of rooms: 101
Official Description (provided by the hotel):
A charming hundred-year old hotel in the heart of Lille. Near railway stations, the Opera, the Grand Square, the Beaux-Arts museum and the Convention/Exhibition Centre. Bar and meeting facilities. ... more   less 
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Also Known As:
Mercure Lille Centre Opera Hotel Lille
Accor Lille Centre Opera

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