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“good hotel right in town centre”

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Mercure Lille Centre Grand Place
Ranked #16 of 107 Hotels in Lille
Perth, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“good hotel right in town centre”
Reviewed 13 July 2014

Stayed here only for one night after getting off the eurostar and heading towards Germany. very comfortable hotel close to the centre of town. well appointed rooms (appear recently refurbished) with all amenities you would expect

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Responsable réception at Mercure Lille Centre Grand Place, responded to this review, 15 July 2014
Dear Daniel H,

Thank you for having shared your experience in our hotel.
We hope to receive you during one next stay.

Kind regards,

Claire Deprick Ahache
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
London, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 July 2014

Nice hotel. Excellent location. Great service. Even the decor in the room was spot on (really nice street view). The only thing was the "new self service" concept. So, if you are hungry in the eve and you are too lazy to go out there is a good range of charcuterie, soup, pastries, bread, etc., to choose from. You choose whatever you want, you help your self with cutlery, crockery and portions. Once you finish you fill your own bill and leave it on the desk where someone will add it to your final bill. That's fine. I liked it. The only thing was a person (member of the hotel staff) who is always around and I mean, not only to help but probably, to check that people are not abusing of the "concept", meaning, the person is really checking what you are eating, how much you take, etc. I mean, please, you either have a permanent member of staff to serve you so people do not take too big portions or you leave it truly as a self service concept. It happened twice. We didn't request anything from this person but still, the person was really checking us out. It was not very comfortable! Other than that the hotel is excellent.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindicavia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, 9 July 2014
Dear lindicavia,
We thank you for having taken time to announce us your opinion concerning your stay in the Mercure Lille Centre Grand Place.
My team and myself are very sensitive to your appreciations, they encourage us to maintain our efforts so that the service which we bring you answers at best your expectations.

This concept of Kitchen Lounge being new, our clientele very applies of explanations, information, where from the presence of a member of staff to help and accompany our customers. We are sorry that the present staff seemed to you too intrusive.

We hope to welcome you again in our hotel during a next stay in Lille.

Yours,

Delphine Baudry
Directrice
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San Jose, Costa Rica
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

The hotel is the best location you can have in town, very good service, specially at the reception with a staff very helpful.
Breakfast buffet is very creative. I loved the New decoration of the rooms, that give you a very modern ambiance in an old building...

Room Tip: Good views on the last top floor...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 36denis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, 23 June 2014
Dear 36denis ,

Thank you very much for chhosing our hôtel during your stay in Lille. We are glad that you have enjoyed our hotel’s Lille location and all our services.

We still hope to give you a warm reception once again for your next stay in our city.

Best Regards

Delphine Baudry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leiden, The Netherlands
Level Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 June 2014

First time in Lille on a business trip. North of France but closest part of France to the Netherlands where I live. Arrived in the evening and after a few wrong turns made my way to the hotel. Missing my way from the Gare Lille Flandres (Train station) gave me the impression that it was difficult to find till I turned the opposite direction and realised that It was a five minute walk and very straight forward. Tip: The hotel is at a junction Rue des Bons Enfants on one side and Boulevard Carnot on the other.

The hotel itself was a feast for the eyes on entry. Great lobby with a place to sit and chill out as well. Grand staircase to the right. The check-in went quickly once the family in front of me was done and the staff gave adequate information. Then the room; wow! I loved it. Great thought put in to the décor (modern in my eyes) and great colour coordination.See pictures and decide. I wonder how the double rooms and suites would be like if a single like I had was so pleasing to the eyes. All staff that I encountered up to the cleaners in my two night stay were helpful, courteous and professional. I did not use the restaurant.

Did I talk about the impressive Grand Place after which the hotel is named? It is just a minute, practically walk out on to the big 'square' and feast your eyes on grand pieces of architecture!
The Opera, and the massive Post office building that first looked like a church as a result of the high clock tower. It definitely is a must see. No wonder it shows on countless souvenirs. This hotel is a great place to get to see the city of Lille with food and fashion at every turn. Booking in advance got me a great price for this 4 star hotel? It was worth it.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, 5 June 2014
Dear Martin123456,

We would like to thank you for having chosen Hotel Mercure Centre Grand Place during your stay in Lille. We are appreciated for having taken your time to share your experience on Trip advisor.

Your feedback is very important to help our hotel’s reputation building among the hotels in Lille. Also, our staff could get a lot of encouragement from clients’ good comments.

We still hope to give you a warm reception once again for your next stay in Lille.

Faithfully yours,

Delphine baudry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 May 2014

We went to Lille to attend a football match between the local club and PSG,which was fantastic and in the very modern stadium just 10 mins cab ride out of centre of Lille.
Arrived via direct train from paris and then left direct again to CDG, only staying 24 hours.
Never knew what to expect, but what we did get was a beautiful surprise.
Lille is a gorgeous small city filled with much history with stunning architecture from a long-gone era,but still a modern feel with the amenities it provides the traveller who is happy to explore by foot(which I think is the best way to learn anyway).
The hotel was in excellent position to be based for the overnighter,especially for getting into and out of town using the train.
Excellent value for the tariff charged and would recommend/stay again if/when we return.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefano Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, 2 June 2014
Dear Stefano Z,

Thank you so much for your great review in regards to your recent stay among us !

We are very pleased to hear that you kept these memories about your stay in Lille and our hotel.

We are all looking forward to welcome you soon!

Yours faithfully,

Delphine Baudry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 May 2014 via mobile

The hotel is very convenient, clean and the staff were very helpful. I had a nice room facing onto the street, with a little balcony. The only downside was the noise, not from the street, but from inside the hotel. And this was not a rowdy party or anything, it was just general noise of toilets flushing, people talking, doors closing. I stayed in room 104, my tip would be to ask for a different one if given it!!

Stayed May 2014, travelled solo
Helpful?
Thank GlobeTrotter6680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delphine B, Directeur général at Mercure Lille Centre Grand Place, responded to this review, 28 May 2014
Dear GlobeTrotter6680 ,

Thank you for taking your time to post your serious comments about our hotel and share your experience on Trip advisor. We are glad that you have enjoyed our hotel’s Lille location.

We are sorry for the noise didn’t achieve some level of your expectation.

We still hope to give you a warm reception once again for your next stay in Lille.

Best Regards

Delphine baudry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Lille Centre Grand Place

Property: Mercure Lille Centre Grand Place
Address: 2 boulevard Carnot, 59800, Lille, France
Phone Number:
Region: France > Hauts-de-France > Nord > Lille
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Lille
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Lille Centre Grand Place 4*
Number of rooms: 101
Official Description (provided by the hotel):
A charming hundred-year old hotel in the heart of Lille. Near railway stations, the Opera, the Grand Square, the Beaux-Arts museum and the Convention/Exhibition Centre. Bar and meeting facilities. ... more   less 
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Also Known As:
Mercure Lille Centre Opera Hotel Lille
Accor Lille Centre Opera

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