The lady at the reception had no smile no welcoming attitude when we arrived. She could have done with a smile at the very least. We had a problem with the room that the bathroom lights were not working. We called the reception and they said they would call in someone to fix it by the time we return in the evening. We returned in the evening and found that nothing had been done. We had walked past the same lady at reception who could have very well told us that the lights haven't been fixed. When we called again there was no apology or anything just simple 'yeah we can give you another room if you want' - such cold attitude. We changed our room and that is when we realised that we had a room with sofabed in our booking and they had initially put us in a smaller room.
When we enquired about this they said yes we have upgraded you which was actually our initial booking - how unfair.
As another traveller has truly said, I would compare the room to a room at a Premier Inn in the UK, nothing fancy, basic and lacked a bit of cosiness & Not the usual Novotel standard.
I would only recommend this hotel for it’s great location & access to city centre. The breakfast was okay.
- Official Description (provided by the hotel):
- The Novotel Lille Centre Gares is a modern 3 star hotel 2 min walk from Lille Flandres station, the Zenith and the Grand Palais, and 5 min from Lille Europe station and the city centre. Ideal for professional or private trips discovering all the region has to offer. 96 airconditioned rooms including 34 refurbished rooms and 5 suites. Enjoy our free fitness centre and patio. With our Family Offer available on request on Sunday you can keep your room until 5 p.m. Public parking at Lille Flandres station. ... more less
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- Also Known As:
- Novotel Lille Centre Gares Hotel Lille
- Accor Lille Centre Gares
- Lille Novotel