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“Nice Novotel - but not in the best location”

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Novotel Lille Centre Gares
Ranked #22 of 107 Hotels in Lille
GreenLeadersBronze level
Reviewed 29 August 2011

The hotel itself was very good for a reasonably cheap, basic hotel. I should particularly mention the staff who were extremely helpful on the front desk.

However, the location itself was not great. If I was on my own I would have felt nervous walking back to the hotel in the evening as it was quite isolated and wasn't on the pleasantest of streets.

I would imagine it would make a very good hotel if you were there for business rather than leisure.

Stayed: August 2011, travelled as a couple
Thank Spandauspanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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204 - 210 of 754 reviews

Reviewed 24 August 2011

Great hotel. Decent size clean and modern room. Good breakfast, but could imagine it being a problem if their was a rush of guests ( we went in august and it was quite). The location is perfect for getting to from the Eurostar station, and is ideally located for getting into town. Perfect unless you are looking for a more characteful hotel experience.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
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Thank Westons2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2011

Novotels don't really surprise their previous guests - rooms are always spacious and clean with everything most people will need - and this one is no different.

The hotel is close to the back entrance to the Gare Lille Flandres and about 15 minutes' walk from Euro Lille Eurostar station. We arrived on a Eurostar weekend package for 3 nights. It was good value, possibly because it was a public holiday weekend.

TIP: The quickest way to get from the Eurostar train station to the hotel is to head for the adjacent Euro Lille shopping centre, Go onto the upper floor by escalator, walk through the place and then take the exit for Gare Lille Flandres. There is a bridge over the train lines and at the far end is a wide flight of stairs down to street level. Turn left and the hotel is there.

Reception was staffed by English speaking, helpful people. Breakfast was not included in our rate and consisted of an adequate, if over-priced, buffet. They serve breakfast until 11am on weekends and holidays which is civilised.

There is free wireless internet and a terminal in the lobby.

Lots of restaurants and cafes close by.

Room Tip: Rooms at the back have a view of a large reflective glass-sided building. Front ones overlook the st...
See more room tips
  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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4  Thank BlackPear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2011

The hotel room was nice the price was great but it was infested with bedbugs and or mites. I am sure of this because we stayed at no other hotels during this trip and I noticed the first bites on my finger two days later.

We are still fighting this problem after several visits to the doctor, use of strong chemical cremes and countless loads of laundry. I have written to Novotel to please take care of this so other travelers do not suffer the same fate as we did. The bites are horrible.

It's sad because otherwise the hotel is very nice.

  • Stayed: July 2011, travelled with family
    • Cleanliness
4  Thank yellowlflatparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2011

If a short shopping trip to Lille is on your to do list, then this hotel definitely can be the perfect solution for your stay. It's conviniently located next to EUROLILLE shopping centre (connected via a direct bridge), and next door to Lille-Flandres Station, with 5 min walk to Eurostars Station. The proximity to the shopping streets (the centre) is 10min, so just enough to save your feet from a lot of walking. Don't expect luxury, but do except covering of basic necessity: comfortable bed, working shower, free wi-fi, cafe next to the reception. In terms of shopping variety, I woudn't say that there is a great choice, so this was a miscalculation on my behalf, but the city is charming and quiet, so perfect for a short city break.

  • Stayed: August 2011, travelled with friends
    • Value
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1  Thank Ganfina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

The lady at the reception had no smile no welcoming attitude when we arrived. She could have done with a smile at the very least. We had a problem with the room that the bathroom lights were not working. We called the reception and they said they would call in someone to fix it by the time we return in the evening. We returned in the evening and found that nothing had been done. We had walked past the same lady at reception who could have very well told us that the lights haven't been fixed. When we called again there was no apology or anything just simple 'yeah we can give you another room if you want' - such cold attitude. We changed our room and that is when we realised that we had a room with sofabed in our booking and they had initially put us in a smaller room.
When we enquired about this they said yes we have upgraded you which was actually our initial booking - how unfair.
As another traveller has truly said, I would compare the room to a room at a Premier Inn in the UK, nothing fancy, basic and lacked a bit of cosiness & Not the usual Novotel standard.
I would only recommend this hotel for it’s great location & access to city centre. The breakfast was okay.

  • Stayed: May 2011, travelled as a couple
    • Value
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1  Thank NDPri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2011

Have just returned from Lille with two other couples, Hotel was easy to find from Euro Star station, clean room and good size and practicable and clean only slight niggle no proper cups only paper ones for tea & coffee and only two small milk jiggers although to be fair to the staff when asked for more they got some, plenty too eat at breakfast did not use for any other meals as plenty available within 15 minute stroll, Plenty of places to eat had good experience in Cafe Leffe on main square ordered Mussel only to be told run out waiter then brought bottle of wine for the Ladies beers for the men as way of apology then on other scale Cafe Aux Moulles Brassiere on main shopping area was worst meal of whole weekend avoid like the plague!!!

  • Stayed: July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank andybowling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Lille Centre Gares

Address: 49 rue de Tournai, 59800, Lille, France
Phone Number:
Region: France > Hauts-de-France > Nord > Lille
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#8 Green Hotel in Lille
#9 Business Hotel in Lille
#11 Romantic Hotel in Lille
#14 Luxury Hotel in Lille
Price Range: £66 - £159 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Lille Centre Gares 4*
Number of rooms: 96
Official Description (provided by the hotel):
The Novotel Lille Centre Gares is a modern 3 star hotel 2 min walk from Lille Flandres station, the Zenith and the Grand Palais, and 5 min from Lille Europe station and the city centre. Ideal for professional or private trips discovering all the region has to offer. 96 airconditioned rooms including 34 refurbished rooms and 5 suites. Enjoy our free fitness centre and patio. With our Family Offer available on request on Sunday you can keep your room until 5 p.m. Public parking at Lille Flandres station. ... more   less 
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Also Known As:
Novotel Lille Centre Gares Hotel Lille
Accor Lille Centre Gares
Lille Novotel

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