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All reviewseurostar stationpillow sprayexecutive roombusiness hotelcity centreold towngood sizehotel lobbyexcellent locationbed was very comfortablenight breakchecking outminute walkstayed here for two nightsshort breakroom was largebars and restaurants
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Reviewed 15 September 2013

This hotel is right opposite Lille Europe rail station.
It is excellent value for money. The staff are very nice and friendly. The facilities are very modern, new, clean and well maintained. The room was very modern, new, spacious and very comfortable.

At the time there was an offer for free wifi (for a limited time) which was very handy! If you are staying in Lille then I would definately recommend. The only downside is the check out for which there was a long queue, so I would advise leaving enough time for checking out.

  • Stayed: February 2013, travelled on business
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Thank journeyman7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2013

Last time i rated this hotel a lot higher It is still very convenient for Lille Europe Station The room was fine but the breakfast had a bowl of kiwi fruit that fizzed because they were off The frenchman
who complained had his replaced but no one came To offer to change mine. We usually eat out in Lille in the evening but because of the Braderie a lot of restaurants were closed so we ate in the hotel Although none of the food was bad it was hardly top class Only the price was top price The receptionist next morning said she spoke very little English when we asked her a question.I do know a little french so we managed But i did not feel this was the top class hotel we had visited before many times

Stayed: September 2013, travelled as a couple
Thank slimtinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Lille, responded to this reviewResponded 30 September 2013

Dear slimtinker,

Thank you for taking the time to post your review.

I am truly sorry to hear that the food served during your travel did not live up to your expectations and truly sorry for the poor experience in the restaurant. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests.

We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Dhan M
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2013

Though it was a business trip but as any other Crowne plaza chains of hotels, this was no less in excellence of Service and quality of rooms.
The staff were very courteous and quick to respond.
The rooms very clean and spacious with good amenities provided.
Inspite of being just in the heart of Lille, it has no issue of sound and safety.
The exterior looks very different then you can get the impression when you enter the room.
Stayed 2 nights and was indeed pleasent one.
If you are planning for a Eurorail touring of EU, this is the best place to stay since it is just opposite to the TGV station of Lille.

Room Tip: Opposite to TGV station of Lille and walkable to centre of the city.
  • Stayed: August 2013, travelled on business
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1  Thank SAYED S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2013

The location of this hotel could not have been better for us arriving on the Eurostar with the station just across the road. Lille town center is but a short walk away. Our rooms were quite spacious and very comfortable (i loved the glass bathroom). Service was friendly. Our only complaint was that we believed our booking included breakfast and during check in we were even specifically given advice regarding breakfast times and location. Upon check out we were then advised breakfast was not included and were being charged at an extortionate price of 63 euros per person for the three nights. The breakfasts at best could be described as mediocre and myself being vegan settled for coffee and bread. At no point before check out were we advised that breakfast would be charged at 21 Euros per night. If we had known this we would not have even considered taking breakfast at the hotel. A short walk from the hotel are many cafe's that supply a considerably better quality of breakfast for a mere fraction of the price. So be warned, a nice hotel but if breakfast is not included, maybe another hotel would be more suitable.

Later a complaint was lodged regarding the breakfast charge but no reply was ever received therefore a poor rating given.

  • Stayed: July 2013, travelled on business
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Thank woolfiecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne-Plaza-Lille, General Manager at Crowne Plaza Lille, responded to this reviewResponded 5 September 2013

Dear Woolfiecat,

Thank you for taking your time for posting a review on Tripadvisor.

I'm glad you enjoyed the room and the service of our hotel.
I'm surprised about your comment regarding the breakfast. You should have knowned that it was not included. It was written on the confirmation you had received.

Looking forward to welcome you,

Jean-Vianney Plays
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2013

We spent a couple of days in Lille recently and having travelled via Eurostar, booked the Crowne Plaza hotel. This is so convenient as it is directly opposite the Eurostar terminal.
The hotel is nothing to look at from the outside but once inside it is modern, clean and spacious and has a lovely restaurant. The staff were very helpful and spoke good English; a town map was provided as we checked in.
The town centre is literally 15 minutes walk away where there are plenty of shops and sites to see.

  • Stayed: August 2013, travelled with family
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Thank geoff_hodson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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