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“Great stay!”
Review of Crowne Plaza Lille

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Crowne Plaza Lille
Ranked #27 of 107 Hotels in Lille
texas
Level Contributor
106 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great stay!”
Reviewed 5 January 2014

Hubs & I stayed here on a pre-booked business stay, 12/3-12/7/13. The room is was nice and a good size. Loved the toiletries, including the pillow spray. Spent almost every night in the bar area as they had a live pianist that was very good. Stayed away on DJ night as it was way too loud and club music. Ate breakfast at the restaurant one morning. Did not like the asst foods and the price was RIDICULOUS (30 EU ea). Great location across from the train station. Staff was helpful. Would stay here again.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank texasgirl1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne-Plaza-Lille, Directeur général at Crowne Plaza Lille, responded to this review, 6 January 2014
Dear Texasgirl1969,
I would like to thank you for staying a tour hotel and for posting such a detailed review on Tripadvisor.
It’s always a pleasure to read our guests enjoyed both our quality of service and the location.
We are happy that you enjoyed our Bar and the live pianist, it is always a great pleasure for us to see that our guests are having a good time with our special evenings.
We are a bit disappointed that our breakfast did not convinced you, we really note your comments and will do our best to improve the quality.
We hope to be able to welcome you again at our hotel very soon,
Best regards,
Jean-Vianney Plays,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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610 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Charlotte, North Carolina
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 January 2014

I stayed at this hotel for four nights in December 2013. The hotel is in a great location and is within walking distance to restaurants, bars, shopping and a casino. The Lille Europe train station is directly across the street and the Lille Flandres station was a 3 minute walk. The staff were helpful and friendly. The rooms were large and the bed was very comfortable. The bathroom was clean and large but the toilet is in kind of a dark closet, it could use a little more light. The TV had many different stations in different languages. They left a sleep kit, with lavender pillow spray and a Eucalyptus blend to roll on your pulse points, and chocolate nuts on the bed. The breakfast was pricey and in our opinion wasn't anything special. We ate dinner in the restaurant one night and it was very expensive and the food was average. I would definitely stay here again, just maybe not eat in the restaurant.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan49022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne-Plaza-Lille, Directeur général at Crowne Plaza Lille, responded to this review, 6 January 2014
Dear Megan49022,

I would like to thank you for staying at our hotel and for posting such a detailed review on Tripadvisor.
I am happy you enjoyed our services and the location of the hotel. On the other hand we are a bit disappointed that our restaurant did not convinced you, we really note your comments and will do our best to improve the quality.

We look forward to welcoming you again at our hotel,

Best regards,

Jean-Vianney Plays,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 January 2014

I have stayed in the Crowne Plaza Lille a number of times. It is a great hotel in a good location (directly opposite the Eurostar / short walk into Lille).

The rooms are very comfortable, the staff are always very helpful, there is a good buffet breakfast, and the dinner in the restaurant is really very good. There is also a nice bar with a good selection of drinks.

I've not tried the gym yet so can't comment on that!

I would definitely recommend the Crowne Plaza Lille!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick O O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne-Plaza-Lille, Directeur général at Crowne Plaza Lille, responded to this review, 6 January 2014
Dear Patrick O O,
I would like to thank you for staying a tour hotel and for posting such a detailed and pleasant review on Tripadvisor.
It’s always a pleasure to read our guests enjoyed both our quality of service, our restaurant and the location.
We look forward to welcoming you again at our hotel in order to try our fitness center.
Best regards,
Jean-Vianney Plays,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nevele
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 January 2014

last week we spent the night in Lille France. Our hotel had no restaurant and it was really raining very hard. The Plaza Crown Hotel was just across the street, so we went there for our diner. It was terrible, the worst food I had for the last 6 or 7 years. Imagine a vegetarian pasta with no vegetables [I am not joking]. You really couldn't eat the bread. We asked to change the bread. They did, but it was not better. I had fish with noodles, Asian Style. No taste, dry and very small portion.
Not to mention that we had to wait for half an our before someone saw us. The gave us a free cheese platter as a dessert, but I still feel robbed.
By the way: we should have known, we where the only people in the restaurant.

  • Stayed December 2013, travelled as a couple
    • Value
    • Service
Helpful?
Thank ToniDeGroof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne-Plaza-Lille, Directeur général at Crowne Plaza Lille, responded to this review, 6 January 2014
Dear ToniDeGroof,
I would like to thank you for posting such a detailed review on Tripadvisor.
We are a bit disappointed that your diner did not convinced you and our team was not enough helpful.
We are truly sorry for this disagreement and we assure you that we will do our best to improve the quality of the meals.
We hope to welcome you at our hotel and will do the best to satisfy all your needs the next time.
By the way I hope you enjoy your staying in Lille despite this inconvenience.
Best regards,
Jean-Vianney Plays,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
119 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 17 December 2013

this is my 3rd stay at this hotel and have found the service excellent at all times. The hotel is modern ,clean and just across the road from Lille Europe Railway station.
The lunch buffet is very good vaklue and the food in the evening is perfectly adequate. I will most certainly return to this hotel

Room Tip: The rooms on the 7 and 8 floor are larger.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne-Plaza-Lille, Directeur général at Crowne Plaza Lille, responded to this review, 19 December 2013
Dear Anthony B,

I would like to thank you for having your professional stay at our hotel and for posting such a pleasant review on Tripadvisor.
It’s always a pleasure to read our guests enjoyed both our quality of service and the location.
We hope to be able to welcome you again at our hotel very soon,
Best regards,

Jean-Vianney Plays,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 December 2013

Spent a few days in Lille with some friends and The Crowne Plaza had been booked by someone else on our behalf. A great choice ! We were upgraded right away on arrival ( I think one of our friends perhaps had some sort of loyalty card ? ), to a fantastic modern room, spacious, huge shower and bathroom with separate WC next door to it. Well stocked mini bar, huge comfortable bed and pillows, little chocolates on the bed and nice toiletries. Air Con and nice view of Lille Excellent room all round.
The staff were helpful and friendly, both on reception and in the bar. We had one evening meal in there, and when there was a little problem, they did all they could to remedy it. Breakfast was adequate to good, with a choice of both cooked and continental styles . All of this was self service / buffet style, and I enjoyed it all. The only drawback was the usual shortage of this and that when folks turned up after the early morning rush, for example pastries and croissants etc were quick to go, but just ask for more from the staff and you'll get them no problem. l loved the hot chocolate that the French sometimes have in the morning with a pastry or bread, certainly got my energy levels up quickly.
The hotel was well situated for a short walk into the City centre, just 10 minutes for me. And those travelling on Eurostar will find the train station right on the doorstep and less than 2 hours from London !
I would definitely recommend this hotel, and Lille itself is a nice place. Will be staying here again in 2 years time.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JackoPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne-Plaza-Lille, Directeur général at Crowne Plaza Lille, responded to this review, 12 December 2013
Dear JackoPeterBorough,

I would like to thank you for staying at our hotel and for posting such a detailed review on Tripadvisor.
It’s always a pleasure to read our guests enjoyed both our quality of service and the location.
We hope to welcome you again in 2 years time !

Best regards,

Jean-Vianney Plays,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 December 2013

to repeat reviews from others, a fantastic location for Eurostar, nice comfortable rooms, friendly staff. Again I have to also repeat about the glass window in the bathroom, it lets more light into the room but a ridiculous design and can cause embarrassment. The club sandwich in the hotel wasn't great, stale bread and expensive, so head downstairs into the station for a sandwich and a beer, so much cheaper and better quality. I don't want to leave on the negatives because I would certainly return to this hotel. Good value for money, great location, an all round quality city visit. Oh sorry the Xmas market, not great I'm afraid, a quick look around it was enough. Very expensive for what was on offer. Take a trip on the wheel in the Grand Place, 4 euros, brilliant.

Room Tip: Crazy design of the blurred bathroom window, very odd who came up with that idea, why not obscure al...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cockneysontour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne-Plaza-Lille, Directeur général at Crowne Plaza Lille, responded to this review, 12 December 2013
Dear Cockneysontour,

I would like to thank you for staying at our hotel and for posting such a detailed review on Tripadvisor.
I am happy you enjoyed our service and the location of the hotel. On the other hand we are a bit disappointed that our club sandwich did not convinced you, we really note your comments and will do our best to improve the quality.
By the way I hope you enjoy your staying despite this inconvenience.
We look forward to welcoming you again.

Best regards,

Jean-Vianney Plays,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Lille

Property: Crowne Plaza Lille
Address: 335 boulevard de Leeds, 59777, Lille, France
Phone Number:
Region: France > Hauts-de-France > Nord > Lille
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#17 Luxury Hotel in Lille
Price Range (Based on Average Rates): £
Hotel Class:4 star — Crowne Plaza Lille 4*
Number of rooms: 121
Official Description (provided by the hotel):
Located in the heart of the business district, close to two train stations stands the Crowne Plaza Lille-Euralille. The Crowne Plaza hotel offers 121 spacious rooms and suite with panoramic views of Lille. Recognizable by its copper facade, it combines modern architecture, design and comfort. Whether for business or pleasure the location of the hotel is ideal, for you to take a TGV to Paris, London or Brussels. The history and culture of the city of Lille also make it an ideal destination for shopping or strolling through the old town. Make us your choice for your next appointment at Lille ! Orange and copper-toned drapes hang in the cosy space of our trendy Le Plaza restaurant, where you can enjoy French fine dining catered by our courteous staff. Cow hide rugs and flat-screen TVs in Le Plaza bar create a more informal atmosphere. ... more   less 
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Also Known As:
Crowne Plaza Lille Hotel Lille
Lille Crowne Plaza

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