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Reviews (1,115)
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All reviewsbeautiful hotelmain restaurantinternal courtyardhistoric buildingconverted hospitaloriginal featuresold churchstar hotelatrium barsteam roommodern artturn down serviceglass roofthe ground floorlounge areaminute walkdes beaux arts
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5 - 10 of 1,115 reviews
Reviewed 4 weeks ago via mobile

Negatives: no coffee machine, no arm chair ( just uncomfortable sofa bed), no view, no bath, no chair by bed for your clothes, very bare walls ( patched up paintwork) with no pic in bed room on a big blank walk, dirt on inside of windows
Positives; quiet, spacious, good shower, great pool, beautiful hall ways, good location.
Overall; felt over priced as wasn’t at all a nice place to hang out as had to sit in bed without view. Not a bad experience, see positives, just not plush at all.

Stayed: June 2018, travelled as a couple
Thank Ciara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jérémie J, Front Office Manager at L'Hermitage Gantois, Autograph Collection, responded to this reviewResponded 3 weeks ago

Dear Ciara T

We would like to thank you very much for having chosen L’Hermitage Gantois Autograph Collection on your last stay in Lille.
By answering to our survey, you have shared your experience with us and I am extremely grateful for this.
I am sorry to learn that we have not been able to reach your expectations on that occasion.

Rest assured that all the necessary actions will be taken in order to welcome you in a proper way on your next stay with us.
Moreover, I remain at your entire disposal for any assistance

Once again, I apologize for the inconveniences encountered and I hope that I will have the pleasure to welcome you back very soon.

Warm regards,

Jeremie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Due to train strikes, Sunday and waiting on a rental car, we had a lovely unexpected visit in Lille and this charming hotel! Very interesting hotel with "hospital" history, and a beautiful small chapel. The garden was lovely. Lots of history within the hotel. Breakfast was excellent, the staff very attentive, loved the bar area and the service..But we LOVED Anthony who so kindly gave us a beautiful suite upgrade as we celebrated our anniversary!! Everything was clean, cozy, and comfortable. We enjoyed a quick walk around town and our stay at this charming hotel.

  • Stayed: May 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank ccriderAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We took our parents here after staying here many years ago.
Good to see some great things have been added.
We had fabulous room upgrade. Our rooms were huge with all the amenities you’d expect.
A well recommended premium hotel with a friendly team.

Stayed: June 2018, travelled with family
Thank MatthewandIan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2018 via mobile

This hotel has a very unique setup, it is close to train stations, it’s bar/lounge with glass ceilings allows you to see the Lille tower . It’s red color ceilings in te gourmet restaurant and corridors with the old wood exposed look amazing . The combination of modern art in an old setting is superb. Rooms are big and comfortable. It’s gardens are a beauty to read a newspaper, book or check your email. The hotel has a spa and pool onsite. It is a great place for the price !

Stayed: June 2018, travelled on business
Thank kcanavan2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2018

We stayed at this hotel for one night only as we were on a short City break. However, we much enjoyed our stay. The room was nicely appointed and the bed most comfortable. The staff were friendly and helpful. We did not eat any meals here as the prices seemed a bit high. There are restaurants and cafes available not far away. We did not use the spa either.
The hotel is a short walk from the old town and is close to a metro station which links up with the Eurostar station - much cheaper than a taxi.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank William, Lucy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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