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“Great staff but basic accomodation - you get what you pay for!”

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Adagio Access Lille Vauban
Ranked #47 of 107 Hotels in Lille
Yateley, United Kingdom
Level 6 Contributor
131 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Great staff but basic accomodation - you get what you pay for!”
Reviewed 5 May 2014

We got a great deal. 135 Euros Accomodation only for 3 nights - Thurs to Sunday. There is a 24 hour reception, which was just as well as we did not arrive until 11:30pm. On arrival we paid for secure parking at 8 euros per night and 6 breakfast s at 8.90 euros each.
The first problem we encountered was that the car park entrance had a height restriction of 1.90 metres and my Nissan Elgrand is 1.95 metres high! Fortunately I was able to park in the street outside for free! I believe most street parking in Lille is free and there is plenty of it.
We were shown to the room by the night watchman. The ambience of the hotel grounds reminded me of Army Barracks. We had a studio on the second floor (525). It was spacious with a small kitchenette located between the bedroom and bathroom. There was a microwave and coffee maker but no kettle or hair dryer (these can be obtained upon request from reception). Unfortunately there was no coffee or tea or milk or sugar either.
There was no storage either so our clothes had to remain in the cases.
The rooms were clean. The bathroom had a shower and shower gel dispensers.
The bathroom door would not close due a silver cosmetic floor strip not being securely fastened and jamming on the door. (I went and got the screwdriver from my car and screwed it down).
The TV only seemed to have 1 news channel and 1 music channel in English. We didn't plan on watching much TV though! We missed breakfast the following day (overslept) but the manager refunded us the breakfast and parking towards the end of our stay. I have to say that the receptionist on duty Friday morning was absolutely the best I have come across. Very charming and helpful and she fixed all the little problems! Good staff can really make a difference to how you feel about a place.

Room Tip: The room is great value and good/average for the money but very basic. I can't really offer advi...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Didgeridoo_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginie D, Gérant at Adagio Access Lille Vauban, responded to this review, 6 May 2014
Dear Customer,
Thank you for your comment, which has been carefully noted.
We would like to apologise for the technical problem in your room.
Concerning your comment about the staff, your satisfaction is great motivation for us to maintain the quality of our welcome.
Our team of reception staff is here to help you.

We hope to have the pleasure of seeing you again at the Adagio Access Lille,

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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312 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Trieste, Italy
Level 6 Contributor
543 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 30 March 2014

A very basic apartment hotel, with supertiny rooms (so small that the small bed fits between the entrance door and the bathroom door, and there is no space for a nightstool), a small but workable kitchenette, and a small bathroom with a microscopic shower. In spite of some reviews, I found it clean and with no particular smell - well, at least at the beginning, since for stays up to 8 days there is no room service (and no fresh towels and linen) unless you pay an extra. Breakfast is quite basic. The personnel is friendly and courteous.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YouBeeTs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginie D, Gérant at Adagio Access Lille Vauban, responded to this review, 17 April 2014
Dear Customer,
Thank you for taking the time to send us your comments.
First of all, I would like to apologise for the inconvenience you experienced during your stay.
We attach a great deal of importance to correcting any errors that occur, with a view to enhancing our quality standards and customer satisfaction levels, and your remarks regarding the room and the bathroom have therefore been duly noted.
We shall make every effort to remedy these problems and ensure that your next stay with us proceeds smoothly.

Kind regards,
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Travellers are raving about these Lille hotels

Utrecht, The Netherlands
Level 4 Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 December 2013

Decent no-nonsense hotel. Unfortunately accompanied by a sweaty smell in the rooms, probably beacuse of the choice to clean with some kind of vinegar. Very hard to ignore.

Still a good choice price/quality wise. Kitchen, quiet area of town, while only 10 minute walk to the centre.

Check-in is not possible before 15:00 beacuse there's no staff to open the door.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vloepk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 December 2013

I leave 1 green dot for the clerk's friendly attitude, but all the rest was catastrophic:
Unclean, old and used furniture, uncorfortable bed with dirty sheets, shower head not working, dirty bathroom, horrible smell of other occupant's dinner (probably living there on a regular basis), very noisy and very useless vent.
Cherry on the cake: 8 euros for unfreezed bread and hard discount jam.

To avoid, unless you are masochist...

Room Tip: Do not go there if you are looking for a good room.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jodufour67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
67 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 September 2013

As an frequent traveller with Accor Hotels, this hotel was a total deception. As an former Citéa-hotel, it doesn't meet the usual Accor standards at all.

On arrival, the clerk told an English speaking family that he didn't speak English, so I thought that I had to speak French with him. After checking in, and placing our car in the (very) spacious car park, which is about the best thing of the hotel, I called the complaint-service of Accor Hotels, who were able to help. After that phone-call, the clerk was able to speak English.

The first room we've entered smelled really bad, the bath was old and the kitchen didn't look too well. The room was'nt really well cleaned and was situated on the ground floor which is very noisy, because of the people who live there. Beside the fact that the building is used as an apartmentbuilding for asylum-seekers and foreign students, there aren't that much hotel visitors.

After we complained to the clerk, we got to choose another room, which was better, but still noisy in the evenings. The room wasn't cleaned well as well.

We didn't use the breakfast. There is a little "Petit Casino"-supermarket around the corner, which is overpriced, but has got everything you need to cook.

The only positive point of the hotel was the refund that the hotel gave us after complaining to the general manager.

I wouldn't recommend this hotel at all.

Room Tip: When you're are going here at all, choose a room on the 3th, 4th, or 5th floor.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boston300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewes, United Kingdom
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 August 2013

I got this on a half price deal so paid less than £100 for 3 nights. At that price , I was prepared to accept the downsides but would have complained had I paid the full listed price of over £50 per night.

The staff were friendly and helpful and the reception area is plain but fine. I didn't use the breakfast facilities so can't comment on that.

My room, 447, was in a rather tired block. THe lift was scuffed and scratched inside and the main door to the block didn't lock, so the building didn't feel as secure as I would have liked.

The room itself looked better in daylight but in the evening, the lighting was quite dull and the melamine furniture dark brown so it felt quite drab and a bit depressing. Both in the bathroom and the main room, some of the furniture had bits of melamine peeling and the large kitchen cupboard's shelves were not well fitted with gaps, although everything was clean. A full length mirror would have been useful.

That said, the carpet did have stains on it and on entering the room, it had a very strong smell of stale tobacco, which was helped by leaving the windows open all the time but was still noticeable on entering the room.

The shower cubicle was very small, so it was a constant battle to get de-stuck from the curtain but again it was clean and worked well.

An advantage is free on street parking, if you canget a space. And plenty of places to eat and a decent supermarket within a couple of minutes walk.

Alll in all, if you're on a tight budget, get a discount rate and just need somewher to sleep, it'll do but if my room is the same as the others, it needs attention to warrant the full price.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank SussexMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Adagio Access Lille Vauban

Property: Adagio Access Lille Vauban
Address: 17 rue Colson, 59800, Lille, France (Formerly Citea Lille Vauban)
Phone Number:
Region: France > Hauts-de-France > Nord > Lille
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 107 Hotels in Lille
Price Range (Based on Average Rates): £
Hotel Class:2 star — Adagio Access Lille Vauban 2*
Number of rooms: 69
Reservation Options:
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Also Known As:
Citea Hotel Lille

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