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“Terrible place-do not even contemplate”

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Soleil Vacances Beach Hotel
Ranked #15 of 15 Hotels in Trouville-sur-Mer
London, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
“Terrible place-do not even contemplate”
Reviewed 16 August 2013

The experience at this hotel was one of the worst we have ever had. Apart from the fact that the reception area was dirty, the service given by the reception staff was the worst we have ever encountered. We arrived at 2pm to be told our room would not be ready until 3pm so we dutifully went for a coffee to return at 3 and be rudely told it still wasn't ready, perhaps in an hour if we were lucky. There was a queue of people behind us complaining of the same thing and when we requested to speak to the manager, were rudely told that he was unavailable. Upon insisting, the receptionist called him and was very derogatory about us on the phone, not realising that we could speak fluent French.
The Magee when he materialised was equally dismissive, so eventually we walked out at 4.30 when our too. Still wasn't ready and we had had enough of being spoken to in such an unacceptable fashion

  • Stayed July 2013, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Helen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Soleil Vacances Beach Hotel

Property: Soleil Vacances Beach Hotel
Address: 1 quai Albert 1er, 14360 Trouville-sur-Mer, France (Formerly Beach Hotel)
Region: France > Normandy > Basse-Normandie > Calvados > Trouville-sur-Mer
Amenities:
Business Centre with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 15 Hotels in Trouville-sur-Mer
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Soleil Vacances Beach Hotel 4*
Number of rooms: 125
Official Description (provided by the hotel):
Situated at a 2 hours drive from Paris and nearby the beach and the Casino, our Hotel*** welcomes you in the centre of Trouville-sur-Mer and offers a heated indoor swimming pool with Sea view and a restaurant. The coast line of Normandie will charm you… ... more   less 
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