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“Great Hotel, Great Location, Great City”

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Mercure Rouen Centre Cathedrale Hotel
Ranked #4 of 51 Hotels in Rouen
Ottawa, Canada
Level 6 Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Great Hotel, Great Location, Great City”
Reviewed 14 November 2013

Let's start with the biggest challenge, the parking garage. It is located at the rear of the hotel (assuming the Cathedral to be the front), and is a small opening for the underground, right beside the outdoor seating of an adjacent Cafe. It is a tight squeeze to get in, but you will fit (I parked my rented Nissan Qashqai +2 beside a Toyota Land Cruiser). Be aware the exit ticket gate is at the top of the steep ramp, so those with standards beware if you can't handle this!
Ok, the hotel.
I loved this place. It was an awesome mix of old and new (I had room 343, a corner room in the old section) that provided the best of both worlds. The service was both professional and gracious and my provided breakfast was ample and tasty.
I would not hesitate returning to this hotel, in fact, I intend to as soon as I can.
Lastly, the location...perfect.

Room Tip: 343 was in old section with great views and a HUGE bathroom. BUT, had stairs to navigate for access...
See more room tips
  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sorefeettoproveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (103)
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English first
Level 5 Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 November 2013 via mobile

The Mercure Cathedrale Rouen is a decent, reasonably priced hotel with friendly staff and good rooms, but its key plus is its great location: next door to the main attraction of Rouen, its cathedral.
Breakfast quite good (but not cheap), rooms good size and ok quality, room prices for what's offered very acceptable, maybe not very upscale or "design" but above average tourist/business hotel.
Parking bit hard to find, as hotel is in the middle of pedestrian area.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank Frans S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review, 20 November 2013
Dear guests,

Thank you for giving you opinion on Tripadvisor.
I will share this nice comment with the staff and, please, do not hesitate to come back to the Mercure Rouen Centre Cathédrale if you plan a new stay in Rouen. We would be pleased to welcome you again.

The staff and I wish you a very good week.

Best regards.

C.POMAREDE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brighton, Canada
Level 6 Contributor
113 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 4 November 2013

We have followed the comments for a year regarding the difficulty in accessing this property with a car. We therefore asked the hotel reception by E-mail before our stay for the detailed "Directions map," that we easily used and actually found the parking garage first. At reception, I asked about the parking garage, based on the "horror show" comments on this site, but were told to park on the second level for larger cars and there was no problem. From the hotel, one can walk to almost every attraction in central Rouen. The hotel staff were very helpful in printing documents and faxing for us. There were nice amenities in the room - tea/coffee-making facilities and a very clean bathroom with good lighting. The lifts were also quite modern and fast. We did not take breakfast in the hotel where the tour groups were dining, but enjoyed a nice patisserie just left of the hotel on the corner. Don't miss the "Musee des Beaux-Arts."

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadakate_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review, 20 November 2013
Dear guests,

We thank you very much for this nice comment on Tripadvisor.
It is always a pleasure for us to read that you enjoyed your stay, the room, the location and so on. We try to do our best to satisfy our guests, respecting Mercure standards of quality.
It would be a pleasure to welcome you again at the Mercure Rouen Centre Cathédrale and we wish you a very nice day.

Best regards.

C.POMAREDE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 November 2013

This hotel is in a fantastic location right next to the cathedral and square. We arrived by train and collected our hire car and then spent the next your trying to find our hotel. At one stage we were very close apparently but took a wrong turn. The only way we eventually made it to our hotel was with the assistance of local police who lowered bollards at the start of a lane way! We were greatly relieved when we arrived safely at our hotel. It is a very pleasant hotel with comfortable, good sized rooms. Our room just looked on to a courtyard but it was very clean and well maintained. The front desk staff were very helpful and assisted when dealing with a hire car issue. Breakfast was the standard fare and served in a pleasant area downstairs. I would recommend this hotel for its excellent location.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review, 20 November 2013
Dear Sir,

We thank you very much for this comment and we are sorry about the inconvenience you encountered according the hotel access.
Nevertheless, we are glad to know that you appreciated the hotel and the location.
We hope to see you soon in our establishment and we wish you a vvery pleasant day.

Best regards.

C.POMAREDE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tunbridge Wells
Level 4 Contributor
46 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 November 2013

Can't fault Whippettar's previous review, really. Very tricky to find by car, but then this is a hotel in the middle of a predominantly pedestrianised city centre, that you can drive to (just about) and park underneath: so I guess that goes with the territory, really. It's a decent enough hotel when you get there: it's a Mercure, so you know what you're going to get, pretty much. Breakfast exceeded expectations.

I would definitely use this hotel again. The location is superb: you are a few minutes' walk from Rouen's main attractions - and also from a very good little restaurant called L'Espiguette that's well worth a try.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review, 19 November 2013
Dear Sir,

First of all, we thank you for this comment on Tripadvisor.
We are really sorry for the inconvenience you encountered according the hotel access and we try to do our best to avoid that.
We would be pleased to welcome you again if you plan another stay in Rouen.

We wish you a very pleasant day.

Best regards.

C.POMAREDE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level 5 Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 October 2013

Great location - right next to Cathedral. Despite that, it is hard to find by car - get detailed directions beforehand from the hotel reception and compare them with Google map of the town. Then follow them carefully!

Freindly staff who all seem to speak English. Excellent breakfast, but don't do evening meals. Rooms not huge, but adequate.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EastYorksAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe P, Directeur général at Mercure Rouen Centre Cathedrale Hotel, responded to this review, 19 November 2013
Dear Madam, Dear Sir,

Thank you for giving your opinion on Tripadvisor.
As you said, the staff try to do the best to guid you until the hotel if necessary. So, please do not hesitate to contact them prior to arrival so that they give you a map or any instruction to help you.
We hope to see you soon in our establishment and we wish you a very pleasant day.

Best regards.

C.POMAREDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Rouen Centre Cathedrale Hotel

Property: Mercure Rouen Centre Cathedrale Hotel
Address: 7 rue Croix de Fer, 76000, Rouen, France
Phone Number:
Region: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#2 Business Hotel in Rouen
#3 Luxury Hotel in Rouen
#5 Family Hotel in Rouen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Mercure Rouen Centre Cathedrale Hotel 4*
Number of rooms: 125
Official Description (provided by the hotel):
Right in the centre of Rouen, at the foot of one of the most beautiful cathedrals in France, the Mercure Rouen Centre is an ideal hotel for exploring the attractions of this medieval city including the Old Market Square and the Gros Horloge clock tower.The hotel features 125 soundproof, airconditioned rooms, including 4 suites, WiFi in all areas, bar, room service and meeting facilities. Ideal location, not far from the station, in the peaceful pedestrian area of Rouen. Private pay car park. ... more   less 
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Also Known As:
Mercure Rouen Centre Cathedrale Hotel Rouen
Accor Rouen Centre Cathedrale

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