Great difficulty finding the hotel on Sunday evening, reception rang at 8pm to see if we were coming, told her we were going in circles trying to find the place but no directions or help offered. Eventually arrived 8.30, no-one on reception and no bell, so husband banged desk for attention, whereupon receptionist appeared and scolded him for banging desk, said there was no food/restaurant in the hotel except breakfast and that the hotel shuts at 8pm on Sunday evenings so handed our room keys and promptly locked front door and disappeared! With friends so had two rooms,both very dated and tired but large only one room had tea/coffee making facilities.
On checking out next morning I pointed out that map on web-site was very misleading and suggested hotel much easier to find than reality,also mentioned that I'd never stayed in a city centre hotel before where no-one available after 8pm to answer queries or help in any way. I was asked why I hadn't raised these points earlier and replied there was no-one there to raise them with, whereupon receptionist went hysterical and told me to "get out" (plus a load of French that was too fast for me to understand)
Not sure they,ve heard the phrase "the customer is always right!
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- Also Known As:
- De La Cathedrale Rouen
- De La Cathedrale Hotel