We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfectly acceptable 3* hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Hotel Litteraire Gustave Flaubert
Ranked #7 of 51 Hotels in Rouen
Wolverhampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfectly acceptable 3* hotel”
Reviewed 12 May 2011

Used this for a 4 night stay. The hotel is jammed into a tiny space near the Jeanne d/Arc Memorial so well placed for walking the old town and to the many local restaurants. The reception staff were pleasant and friendly. I hardly saw a chamber maid but my room was always impeccably clean on my return. The serving staff at breakfast were a bit grim and not entirely geared up for the rush of a tour group.

Breakfast was OK for a 3* - reasonable coffee, a range of teas and fruit juices. Odd, cakey sliced bread but no croissants (or marmalade!). Unseasoned scrambled egg and small dull sausages were the only hot fare and there were only cold plates to serve it on. You could if you felt inclined fry yourself fresh eggs. There was a good fresh fruit salad and yogurt. No variety day to day.

My room, though a double, was not large and I was glad I didn't have to share the space. It felt smaller because it was painted in a shade of dried cowpat (OK taupe) with dark red curtains lampshades and cushion. The view was grim - the back of everything I suspect. There was no easy chair (and few in reception) and worse, no drawers at all for underwear and other small items. The one bedside table was on the wrong side of the bed with no space to swap it over. BUT there was a KETTLE :) and MUGS - always a bonus in a European hotel.

The TV might as well have not been there as far as English tourists were concerned. The only English speaking channel I found was a rolling business news one. No BBC World in spite of the card suggesting there was, not even the dreaded CNN. A good thing I had a good book or two.

The bathroom room was fine though there were no handles nor non-slip panels in the bath, but the shower was good. I did have to report that, in spite of careful positioning of the curtain, the floor flooded each time I showered. There was a hair drier. Overall it was a perfectly comfortable hotel and a good 3* standard.

  • Stayed May 2011
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Downtoearth7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

424 reviews from our community

Traveller rating
    88
    180
    91
    47
    18
See reviews for
62
216
21
60
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Birmingham, United Kingdom
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed 11 May 2011

Having been told by our tour operator that they had booked us into this hotel for four nights, my wife and I read the TripAdvisor reviews with a certain amount of trepidation. However as we didn’t suffer any of the problems described in the worst reviews, we feel that maybe we should give an honest account of our own experience there in April 2011.

In general the hotel is typical of many small french hotels but, nevertheless, offers the quality and standards which we have come to expect from Best Western Hotels around the world. The staff are friendly (although contact with them is rarely necessary), the entire hotel is nicely decorated throughout and, very importantly, everything is clean both inside and outside. And the location is superb.

Yes, the bedrooms are decorated in dark colours which, I suppose, could create a gloomy impression. However it’s difficult to know why anyone would want the rooms to be any lighter. Our kingsize bed was extremely comfortable, the double glazing and heavy curtains kept out any noise while the constant hot water, adjustable room heater, heated towel rail and tea/coffee making facilities all completed a comfortable package.

The hotel breakfast buffet, although not sensational, offers a wide choice; there is even a hot plate on which you can fry as many eggs as you can eat! And the staff work hard to make sure that everything is replenished promptly during the breakfast period. In common with many hotels of this size across Europe, evening meal is not provided although, as many reviewers have mentioned, there are dozens of good restaurants within easy walking distance of the hotel. For starters you could do worse than try La Rive Droite which is in the nearby square and practically next door.

I suppose it would be remarkable if there was nothing to complain about but the few disappointments we had were minor. The main one was the absence of any drawers in the bedroom. We overcame this by using a large shelf at the top of the ‘wardrobe’, a spacious, dry, empty cupboard under the hand basin in the bathroom and a shallow shelf under the top of the desk/dressing table. Some people also complained about the fact that there is only one lift which sometimes causes a certain amount of delay (e.g.at breakfast time). Others bemoaned the absence of the BBC World Service on the TV. Nothing really to get too excited about.

All in all we were very comfortable during our four night stay at this hotel. No doubt there are better establishments in Rouen but we would happily go to the Hotel du Vieux Marche again.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Blackandsilver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool
Level 4 Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 13 January 2011

This hotel is very well located, just off the main Joan of Arc Square, with pleasant staff and small but recently refurbished rooms that were very comfortable and clean. Breakfast was very nice and had a good selection, the only criticism of the hotel is that the bar area is not permanently staffed and one of the reception staff had to come and serve which was annoying when the front desk was busy and later on at night.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Slenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 November 2010

Have just returned from a visit to Rouen staying at Best Western Hotel du Vieux Marche (05Nov-07Nov10). The hotel is reached off Rue de Fontenelle and sign-posted along the way and at it's intersection with Rue de la Pie. Please note that access to the hotel's car parking by way of this street is currently blocked as a large area of paving of the Vieux Marche is being re-instated. These works are likely to continue for some weeks. Best alternative route to arrive by car is to proceed further along Rue de Fontenelle taking the 2nd on the left after Rue de la Pie (Rue Saint-Jacques). After 100yds turn left and you are on Rue du Vieux Palais. Proceed straight ahead crossing Rue Racine and the hotel is signposted at #33. While we arrived by car from Beauvais-Tille airport the car was not necessary thereafter as everywhere of interest was within easy walking distance of this hotel. Our non-smoking standard double en-suite room though a little smaller than expected was clean, comfortable and modern and worthy of it's 3 star rating and in keeping with Best Western standards we've come to expect. The staff were courteous, helpful and professional and given our experience of it I would have no hessitation in recommending this hotel to anyone.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gerald27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South London
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 October 2010

Unbeatable location but rooms badly lit and dismal. Buffet breakfast fine, hot water at all times, so adequate for exploring this lovely city.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skingdowne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2010

First room was so small we couldn't even walk around the bed. The bed was dirty, lights didn't work and the noise from the corridor was ridiculously loud.
We moved after one night to a bigger room, which seemed OK to begin with, until we realised that it had a connecting door to the adjacent room, and when the couple staying in that room arrived, we could hear and understand every word they said!!! Its simply not acceptable in a hotel charging €100 and more a night. The only plus point to the hotel is the location, but in a city the size of Rouen its hardly necessary to be right in the centre as nowhere is far away anyway. Stay away from this hotel!! The decor is depressing, the quality is terrible and it just isn't up to standard.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mbenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rouen hotels

Alexandria, Virginia
Level 4 Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 26 September 2010

My husband and I recently spent two nights at the Hotel du Vieux Marché. We had trouble finding it in our car because it is located in a pedestrian zone. You need to drive down the rue de Fontenelle, turn left at the rue de la Pie, which will be blocked by a metal post. On the driver's side there is a tall post with various buttons. Hit the red button. It will ring at the police station (!). Tell them you are there for the hotel, and they will lower the post. Drive past the entrance to the hotel on the rue de la Pie, turn right at the first opportunity, and about 15 yards down on the right, you will see the entrance to the courtyard of the hotel. We were able to park there (there is also a parking garage) and easily load and unload our baggage. The staff were welcoming. The public rooms of the hotel are pleasant without being particularly attractive. We got a room on the 5th floor, looking out over the courtyard to the roof tops beyond. The room was very small, even by French standards, but attractively decorated in a dark color with a boat motif. The room got very warm in the afternoon sun, but there was a large fan already placed in the corner, which we gratefully used. In the summer, it must get very hot in these west-facing rooms. Everything was clean and spruce. The breakfast buffet--pretty expensive at 13.50 euros per person--was good without being wonderful. We had trouble with our rental car while we were there, and the staff were especially helpful in getting information for us. The Place du Marché, just half a block away, has a small permanent market and is lined with many restaurants and cafés. We ate at Le Terre Nuevas and had an excellent meal. For French literature buffs, the hotel has the added attraction of being directly across the street from the birthplace of the playwright Pierre Corneille. In summary, the hotel is pleasant and in a great location for sightseeing in Rouen.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VirginiaMartha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Rouen hotels
0.4 mi away
Mercure Rouen Centre Cathedrale Hotel
0.1 mi away
Hotel de Bourgtheroulde, Autograph Collection
0.5 mi away
Novotel Suites Rouen Normandie
Show Prices
Show Prices
Show Prices
0.9 mi away
Mercure Rouen Champ de Mars Hotel
0.9 mi away
Ibis Rouen Champ De Mars
0.3 mi away
Ibis Rouen Centre Rive Droite
Show Prices
Show Prices
Show Prices

Been to Best Western Hotel Litteraire Gustave Flaubert? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Hotel Litteraire Gustave Flaubert

Property: Best Western Hotel Litteraire Gustave Flaubert
Address: 33 rue du Vieux Palais, 76000, Rouen, France (Formerly Best Western Hotel Du Vieux Marche)
Phone Number:
Region: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Rouen
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Hotel Litteraire Gustave Flaubert 4*
Number of rooms: 51
Official Description (provided by the hotel):
The hotel, ideally located in the historic center of Rouen, close to the place du Vieux- Marché, the literary hotel, Gustave Flaubert, pays tribute to the writer in the city where he was born and where he spent the major part of his life. Modernity and comfort, punctuated by a few literary notes, provide the guests the time to dream or read. Just 10 minutes from the cathedral Notre Dame of Rouen, the Hotel Gustave Flaubert shares with us his passion for the author of Madame Bovary and Salammbô. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Fastbooking, Agoda, Odigeo, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your Best Western Hotel Litteraire Gustave Flaubert reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Hotel Rouen
Best Western Rouen
Rouen Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing