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“In the center but not special”

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Best Western Hotel Litteraire Gustave Flaubert
Ranked #6 of 50 Hotels in Rouen
Reviewed 29 February 2012

You can not get more central than this. The rooms are a bit small and the lighting is a bit dark. Clean and nice atmosphere though. Parking is a bit of a challenge as the yard is narrow.
Nothing fancy if you want a room with some space then this is not your choice. Want a room close to the city and for a reasonable price then this is the one.

  • Stayed: February 2012, travelled on business
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2  Thank Lothar56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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149 - 155 of 461 reviews

Reviewed 22 January 2012

Can't beat this hotel's location in a semi-pedestrian area of central Rouen: close to all sights and with a huge number of restaurants nearby, including La Couronne, the oldest inn still in operation since its establishment in 1345...
The hotel's staff is extremely friendly and helpful. It is true that the rooms are smallish and somewhat darkish, but what should one expect from a hotel which is located smack in the middle of the historical center of a medieval city ? Well, quiet lodgings and free WiFi, of course !
Breakfast is excellent (by French hotel standards) : its buffet includes Nespresso coffee (no George Clooney, though). It can sometimes get crowded with busloads of British tourists coming to look at the place where Joan of Arc was burned at the stake (ghoulish isn't it ?).
If you get there by car, be aware that the hotel is located in a pedestrian area: you will have to negotiate with a disembodied French voice to lower the access barrier at the entrance of the Rue de la Pie (no problem if you know enough French to state where you're trying to go). Also, the hotel provides only a few parking spaces in its courtyard, but it has an underground parking accessed by means of a car elevator (an experience all in itself !).

Room Tip: The higher, the quieter (and the view also improves markedly)
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  • Stayed: December 2011, travelled on business
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Thank Emile_Grom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2012

a warm welcomig hotel with a clean rooms and tea facilities in the room.
a special thanks to mr hakim, he was a very big help to us and shows a nice treatment to all people , never forget miss candy and joulie with a big smile to every one.
i visited this nice hotel for two weeks at the end of november 2011.
if i have a second chance to visit rouen i will book in this excellent hotel,not any other.

sami muzyen, saudi arabian airlines

Room Tip: rooms are very good , clean, and tidy rooms facing car parking are very good and quite.
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  • Stayed: November 2011, travelled on business
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Thank sam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2011

The hotel is very Central,close to many resturants, the Cathedral and St.Joan of Arc Church. As the furnishings were in dark wood it made the rooms dark. The bedroom was also dark, walls painted grey and with the poor lighting could not read in the room. Breakfast was OK had the usual rolls ,jams,cheese etc. Plenty of eating places nearby mostly serving seafood.

  • Stayed: October 2011, travelled as a couple
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Thank Wendy-Beds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

Excellent location for exploring Rouen city. Staff very pleasant. Breakfasts pretty good - fresh fruit in the fruit salad for example. Have never anywhere before encountered rooms so dark and gloomy - sort of dark brown colour with purple woodwork and not helped by feeble low energy light bulbs. Bed firm but comfy enough, and was quiet at night. Virtually no storage space. Bathroom was lighter, but only 1 of its 3 bulbs worked on arrival. Bathroom towel rail electric heater didn't work. Shower excellent in our room (207 on 2nf floor if you're interested), but friends reported no shower curtain in theirs making it impossible not to drench everything. Was staying as part of a package, so tour operator clearly got big discount on listed room rates - which seemed high if paying full price.

  • Stayed: October 2011, travelled with friends
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1  Thank KGR_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2011

This is the second time we have stayed here. Despite negative reviews this is an EXCELLENT hotel. If you want a larger room ask for one. The rooms have been updated since we stayed here 2 years ago. They say the bathrooms will soon be updatd only. This is a PERFECT place to explore the beautiful old town.
Parking hint: if you arrive by car and putvthe address in a GPS it will tell you that it is in a street without vehicle access. Go to the barrier and press the blue button. The local police will answer. Tell them you are staying at the Best Western Hotel du Vieux Marché. They will open the barrier. Turn 1st right and right into the hotel car park. This will save you having to leave the carv at. The barrier and walking to the hotel to ask for the car park. (This can be a bit daunting if you are at the barrier and someone else is behind you!)
Overall this a a fantastic hotel. Take no notice of the bad reviews!!

  • Stayed: October 2011
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1  Thank brianandgail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2011

The good news is that this hotel is in an excellent position just a short walk to many excellent restaurants, shops. tourist attractions and, as the name suggests - the old market. Now for the bad news....most bedrooms are decorated in a dark, dreary and depressing shade of brown with matching brown paint on the woodwork and coordinating dark brown net curtains with grubby (and smelling of cigarette smoke) red curtains. My husband said it was the first time he had stayed in a room where he couldn't read a book or newspaper in the room - either in daylight or with one of the feeble red shaded lamps switched on! Apart from the dark room, we were next door to a 'store/linen cupboard' with a very squeaky door. For some unfathomable reason the cupboard was in use at 4 o'clock in the morning for the 4 nights we occupied room 102 (1st floor). If the staff needed to access the cupboard for linen at 4 am they have our sympathy for their early start, but we felt a bedroom should not have been next door to something in constant use during the early hours.

I can imagine one of the British tv 'Hotel Inspectors' having a field day with this hotel - it could have been so much better with a little more effort. The beds were comfortable and bed linen good but small thin off-white towels were a disappointment. Fairly basic aspects were neglected, i.e. poor housekeeping, general 'grubbiness' and apart from a
curtained alcove for hanging clothes, no actual drawers for underwear, socks etc and no decent mirror (in good light for make-up/hair).

The entrance to the hotel was poor, half dead plants outside gave a bad first impression and cars were parked across the entrance. Guests needed to walk through the dining area to reach the lift or grubby staircase. The breakfast area was over-crowded and unattractive and the food was typical of a 3 star below-average hotel. No variation, each day we had same 3 cereals, same flavour yoghurts, same cheese and ham and below average croissants. (Shame, as the quality and range of bread, pastries etc in the nearby shops was superb).

We needed to report that the room key had stopped working on 3 occasions and each time found no one on duty on the reception desk. The light switch was loose and could be dangerous (bathroom light) and again we couldn't find anyone on duty.

The old adage is true...."You get what you pay for" and this is only a 3 star hotel after all. I would not recommend it and would hope, with a bit of research, anyone planning a visit to Rouen could find somewhere nicer. If not, avoid room 102!

Room Tip: Avoid room 102 on 1st floor and all rooms on ground floor
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  • Stayed: October 2011, travelled as a couple
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1  Thank PlymouthJennieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Litteraire Gustave Flaubert

Address: 33 rue du Vieux Palais, 76000, Rouen, France (Formerly Best Western Hotel Du Vieux Marche)
Region: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Rouen
Price Range: £76 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Litteraire Gustave Flaubert 4*
Number of rooms: 51
Official Description (provided by the hotel):
The hotel, ideally located in the historic center of Rouen, close to the place du Vieux- Marché, the literary hotel, Gustave Flaubert, pays tribute to the writer in the city where he was born and where he spent the major part of his life. Modernity and comfort, punctuated by a few literary notes, provide the guests the time to dream or read. Just 10 minutes from the cathedral Notre Dame of Rouen, the Hotel Gustave Flaubert shares with us his passion for the author of Madame Bovary and Salammbô. ... more   less 
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Also Known As:
Best Western Hotel Rouen
Best Western Rouen
Rouen Best Western

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