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“Not this one”

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Comfort Hotel Rouen Alba
Ranked #31 of 51 Hotels in Rouen
Level 4 Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Not this one”
Reviewed 4 October 2011

We has to stay one night in Rouen. We needed to have a fairly cheap option and went for this hotel. It was a really bad choice: small room, small toilett, broken lamps...I will stay away from any comfort chain hotel.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Franchinii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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175 reviews from our community

Traveller rating
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    35
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35
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20
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
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France
Level 5 Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 October 2011

Normally we have stayed at the Mercure but have stopped using this group since they withdrew the 55 plus offer. We chose this hotel because of the location and booked the larger room. If we got a larger room (room 20) I hate to think what the smaller ones are like.The bathroom was truly miniscule and probably the smallest we have ever had.Cleanliness was fine.
Breakfast at 10 euros did not represent good value. The cheese and cold meats consisted of 2 slices of indifferent looking slices of ham and some packaged hard cheese.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank forgerons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rouen hotels

Hampshire
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 September 2011

We were bumped here from the Couer de City hotel, which is a short walk away, as they said their electrician was still working on refurbishing the rooms. After a long wait at Reception with a rather indifferent girl doling out the keys, we were allocated a room in the annexe part on the very top floor. Real hastle getting suitcases up the stairs to there and the landing lights kept going out. The room was small and smelly. It was 'stair rods' stormy weather so we did not have much choice but to take the room. Uncomfortable bed and so cramped that you can't walk around the bed without banging yourself on the furniture and I am slim! We went back to the Couer for breakfast and that was reasonably good. We complained at the Couer about the Comfort Hotel but as we had booked via Hotels.com, they said our agreement was with them and so they couldn't do anything except apologise. They said they would not use Comfort again if they needed to bump people. I sincerely hope so!

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank PosterHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
Level 5 Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 July 2011

We were lucky to get a room on the first floor as there is no elevator. The room was decent and clean. The window opened onto a quiet area. It's a bit of a trek to get to the sights in Rouen from this hotel. It was fine for one night.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adventure2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level 5 Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 16 June 2011

As soon as we entered the room we smelled the mold. Tried to open the window but 2 of the 3 windows were blocked and could not open. bathroom was mini, and the shower cabin was so narrow, I doubt that large sized people would be able to wash themselves in there. The breakfast was minimalistic. We didn't mind walking up the narrow staircases but if you have a large and heavy suitcase and you are not the musculous person, you will suffer! Reception staff is always helpful but not everyone spoke English. Parking lot was only 1min. walk from the hotel. (parking fee)

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank happymamimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leiden, The Netherlands
1 review
Reviewed 4 November 2010

We hadn't planned to go to Rouen but decided at the last minute, so we had no reservations. First hotel we tried was full for the night, but luckily this one had one room left. We took it because we really needed a place to stay, but it was a bit on the expensive side for what we got. Small room, no elevator (we were on the 4th floor), and showering late in the morning was not a good idea since there was no hot water left ('maintenance' they said at the desk). However the beds were ok, the evening before there was hot water, and the hotel is very centrally located.
And Rouen itself was wonderful, defenitely worth the detour :)

Stayed September 2010, travelled as a couple
Helpful?
Thank NormandyLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neath
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 17 September 2010

Great position near to the river and cathedral although we found it difficult to find The staff were really helpfull and friendly. Breakfast was really nice and reasonable value. Our only complaint was the size of the room, which wasn't helped by the extra bed. We asked for an extra bed (3 in the room) and they put another in despite 3 beds already in the room. En suite tiny -sit on loo to shave, shower cubicle tiny, could only just get my shoulders through entrance, still overall a reaonable overnight stay

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddraigred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Hotel Rouen Alba

Property: Comfort Hotel Rouen Alba
Address: 12/14 Place du Gaillardbois, 76000, Rouen, France
Region: France > Normandy > Haute-Normandie > Seine-Maritime > Rouen
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #31 of 51 Hotels in Rouen
Price Range (Based on Average Rates): £
Hotel Class:2 star — Comfort Hotel Rouen Alba 2*
Number of rooms: 39
Reservation Options:
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Also Known As:
Comfort Inn Rouen
Comfort Hotel Rouen

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