Booked this overnight stop thru booking.com on a bed and breakfast inclusive price. Travelling from Bordeaux to Calais we found this a good location for an overnight stop. We advised the hotel via email our estimated arrival time.
On arrival we could not access the underground car park to the side of the hotel building, a code is needed. Surely such a simple fact is missing when booking, I left our driver and passengers at the entrance to car park while I whisked away to reception for the code as no one was answering the intercom. Not a great start. A separate code is then needed to get from the car park to the hotel via a lift, which was also not given, despite my visit to reception just moments before. A problem we saw repeated many many times to other guests during our stay.
At 3pm , and after a long journey, we expected all 3 rooms to be ready for our party of 8 (3 children 5 adults) but were disappointed and waited 20 minutes while the one staff on duty dithered about with allocation. Is there a problem ? I finally asked when no explanation was forthcoming and was then given 3 rooms each on different floors, due to no housekeeping yet with the original rooms. Also was not happy that I did not have the visa card I had prepaid in full with and made much fuss and in the end settled for passport ID before releasing the keys.
I asked where we could go for a family meal close by as it was raining heavily and were pointed to the brasserie over the road from the hotel. We ran as quickly as possible in the rain, not easy due to central barriers in the road, to find no food service until 7pm here. I was really beginning to dislike the staff at the Novotel Rouen.
Breakfast was a huge disappointment, no on site restaurant means just a continental style very limited, boring and just not worth the effort or the disproportionate £15 euros charged. The breakfast layout is un necessarily drab and unappealing, with canteen style lift up hatches to reveal cheese, ham etc. I don't think it is made clear enough what breakfast is being offered for the money.
We had a comfortable night sleep, and enjoyed the free film selection on TV, our room for 4 had 2 small milk, 2 biscuits and 1 bottle water, not suffient for number of guests. Didn't like the small separate toilet, very limited space but the overall experience was spolit by the service received from the staff. Checkout after breakfast was slow as the reception also clear tables etc and the bill was wrong charging for breakfast again which had to be removed. A complete opposite experience to other Novotel I have stayed in the last few years in the UK and also just last week in Le Mans, lack of consistency here really lets the brand down.
- Official Description (provided by the hotel):
- 3 star hotel with eighty 30 sqm suites (of which 16 are specially set up for long term stays). Set in an inviting environment, the airconditioned and modular rooms allow 2 children to share with their parents. The Suite Novotel Rouen Normandie is located ten minutes walk from the centre of town, on the banks of the river Seine. You can park your vehicle in our easily accessible underground car park. ... more less
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- Also Known As:
- Suite Novotel Rouen Normandie Hotel Rouen
- Accor Rouen Normandie