We stayed here recently and they couldn't have been less helpful when we arrived. We got an email 36 hours after we left trying to change x2 the cost of the room because we have broken the heating by leaving stuff on it. Strangely we aren't missing anything so not sure what we left on there. They have no evidence, "our housekeeper said so" and charged the card without raising the matter with us. Very poor behaviour, which unfortunately booking.com seem to condone, they must take a cut of the extra charge too.
If someone has caused damage then raise the issue with evidence, don't charge them and then let them know. Having made the decision instantly they then want 7 working days to investigate...
- Official Description (provided by the hotel):
- The Ibis Le Mans Est Pontlieue hotel is located 3 km from the city centre, old Le Mans and the Convention Centre. The Le Mans 24-Hour racing track is just 2 km away. The hotel has 51 rooms available for booking with Wifi Internet access and satellite TV, including 3 adapted for disabled persons. You can book 2 meeting rooms (35 persons). A restaurant, a bar, snacks 24/24, a terrace and private outdoor closed parking are at your disposal. Pets accepted. ... more less
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