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“Bad client experience if you travel with children”

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Appart'City Confort Nantes Centre
Ranked #94 of 108 Hotels in Nantes
Brussels, Belgium
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Bad client experience if you travel with children”
2 of 5 bubbles Reviewed 1 December 2013

We spent a weekend in this very well renovated Aparthotel: cosy, located in the heart of Nantes.
Everything seemed to be perfect, BUT ... in the end no!
We booked quite in advance asking clearly for a baby bed, but there was nothing in our room.
We asked politely to the reception and the only person available accepted to bring it up to our room during our dinner time. Back in the hotel we found out that 1) there were no coats and 2) the bed was broken and coud not be used.
The morning after, we asked to change the bed and Surprise: "this is the last we have. Sorry. We could eventually move you to a room with a king size bed so that you can sleep comfortably".
Yes, please. BUT NONE CAME BACK TO US.
So, even if the venue was very nice, I must admit this was a real nightmare for my family.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arigiulio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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312 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
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  • English first
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English first
Toulouse, France
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 9 November 2013

I agree totally with the other comments. The hotel is very well-located in Nantes and is actually quite nice inside. The staff are friendly and I was even treated to a welcome drink the night I arrived. Breakfast is good, with lots of choice and the breakfast area is spacious and modern. The rooms are organized on a studio concept, and are equipped with a kitchenette, which could be useful if you are staying for several days. Overall, my room was spacious, clean, modern and perfectly reasonable. However, there was a distinct odour of cigarettes, which just would not go away. However, the worst thing about the hotel is the noise from outside. The hotel is surrounded by bars and cafés and is located in an old part of the town with narrow streets. Coupled to poor quality double-glazed windows, the result is hell. Noise from rowdy people in the street goes on all night (I was there on Tuesday, Wednesday and Thursday). The only way to have any peace and quiet is to use ear plugs. Once those are in place, you can sleep soundly and confortably and generally enjoy you hotel stay.

Room Tip: Ask for one of the rare courtyard rooms.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeanMic31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gibraltar, null, Gibraltar
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 October 2013

Great location. Right in Bouffay, the lively district with lots of bars and restaurants (but room was very quiet). At equal distance between the castle, the cathedral and the shopping district. 100 meters from the tramway stop.

Room was great. Nicely furnished (think Ikea style) and very convenient (with kitchen and lots of storage).

Only bad point of note was the breakfast. It was good but not 13Euros good. Especially, it did not live up to the hype around it (ads in the lift and rooms).

Would definitely go back there (already did actually)

Room Tip: A double room is big enough to accomodate two adults + a 3 year old child. (bed for kid provided by...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurent L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 August 2013

Considering the low price we payed for our two night stay, we were delighted to see how clean, comfortable and convenient our room and this hotel was! In terms of location, this must be one of the best places to stay in Nantes. Literally on the doorstep is the city's main restaurant and bar district - sprawling through the narrow streets below with an effervescent buzz. Despite this, we suffered from no noise disturbance during our stay. Only minor complaints regard the cleaning staff, who failed to replace some of the things we used e.g. toilet roll. I'd definitely stay again.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 23 August 2013 via mobile

Excellent hotel, situated on the edge of the restaraunt district and handy for all the local attractions, the only let down was no parking facilities but the local shopping centre carpark was very reasonable

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed140172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limerick, Ireland
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 5 July 2013

A family of 4, we had a 1 night stay over in Nantes before flying home. We wanted to see the Cathedral and the Castle in the short time that we were there. Both are a short walk from this hotel. The room was lovely and very spacious, with a separate kitchenette - comfy clean beds, bright rooms with huge floor to ceiling windows. It's nice to stay somewhere with a bit of character. Staff at reception helpful, and you are in the centre of everything, from shops, to restaurants, to tourist sites. We had a little bit of a problem finding the hotel initially as there is a lot of road works going on in downtown Nantes - phone ahead if arriving by car, they will direct you to a nearby cark park. Would highly recommend a stay here - we will be back!

Room Tip: Room 101 was great!
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ar0undTheW0rld1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direction_Department, Directeur général at Appart'City Confort Nantes Centre, responded to this review, 23 July 2013
Dear Guest,

The entire team thanks you for taking the time to give us your feedback, as our guests’ comments play a considerable part in the quality and improvement of our services.
We are pleased to read that you enjoyed your stay in our residence.
We hope to welcome you again soon in one of Park&Suites’ aparthotels.

Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Appart'City Confort Nantes Centre

Property: Appart'City Confort Nantes Centre
Address: 4 rue des Petites Ecuries, 44000, Nantes, France (Formerly Park & Suites Nantes Centre)
Region: France > Pays de la Loire > Loire-Atlantique > Nantes
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #94 of 108 Hotels in Nantes
Price Range (Based on Average Rates): £
Hotel Class:3 star — Appart'City Confort Nantes Centre 3*
Number of rooms: 126
Official Description (provided by the hotel):
This residence combines modern features with classic design elements, including a magnificent façade listed as a historical monument. The interior is just as impressive, with a reception area surrounded by restored stonework and a well-lit breakfast room.The property is unique in Nantes and is a beautiful example of refinement and design. We welcome guests on business or leisure trips from one night to several weeks in one of our 126 furnished and decorated apartments. ... more   less 
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