We visited following good reviews in our holiday cottage guest book, and were given a lovely lady guide who was able to show the site off to us all (including 2 teenagers and a 7 year old).
The place was spotless, and the video tour was really interesting, with lots of time for questions along the way. The caves were 12 degrees, contrasting against the 28 outside, but actually, it was really refreshing, and we didn't need the jackets that our guide had brought for us.
It's possible to visit the vineyards, but they are up lots of flights of external steps - it would be possible to do the tour without visiting the top, but the view is spectacular up there of the town and chateau at Saumur.
We were given 5 or so samples of wine to try, and our 7 year old was given grape juice so he didn't feel left out. No pressure to buy anything, but we did buy quite a lot - receiving a free LC branded corkscrew and a stopper for the sparkling wine (not that we expect to leave a bottle unfinished!!)
Admission was 5 Euros for the adults, nothing for the children, and the admission fee was refunded against purchases. As good as any of the Champagne tours at Epernay.
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