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Reviewed 1 February 2015

We have stayed here before, stopping over between UK and French Alps... and reviews were all positive...
But this time, it wasn't too good...
The room was OK, perhaps a little 'tired' but functional.
However the evening meal wasn't that great and the biggest surprise was to be told that we couldn't have the advertised cheese desert platter as they hadn't got any cheese!
In France... no cheese... sacre bleu.

Stayed: January 2015, travelled as a couple
Thank stevetP5862WT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline D, Directrice at Campanile Laon, responded to this reviewResponded 3 February 2015
Google Translation

Cher client, merci de vous avoir fait part de vos remarques et commentaires qui est une source d'amélioration constante pour notre établissement.
Je vais accompagner mes collaborateurs afin d'améliorer notre service.
En espérant vous revoir dans notre établissement.
Cordialement.

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Reviewed 19 October 2014

We unfortunately stayed at this hotel. It's very tired, rather dirty, the rooms smelled of cigarettes and when I complained about the smell they sent a man from the kitchen with a fresh air spray! Towels thin enough to see through. The evening meal was of poor quality, the breakfast expensive for what it was. A very disappointing experience. Campanile used be quite a nice place to stay, it needs to be shut and refurbished before more business is lost, we certainly won't be staying again.

Room Tip: Go to another hotel.
  • Stayed: October 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 30Clifton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline D, Directrice at Campanile Laon, responded to this reviewResponded 19 November 2014
Google Translation

Cher client, nous vous remercions de nous faire partager votre vision de notre hôtel et d'avoir pris le temps de nous écrire. Nous sommes désolés pour l'inconfort causé par cette situation. Votre retour en tant que client nous permet tous les jours de nous améliorer.
En espérant vous revoir prochainement dans notre établissement.
Cordialement.

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Reviewed 24 September 2014

We stayed overnight on our way to Alsace. Thought Laon was beautiful town and would have liked to have explored it more. It was a good,clean hotel with comfy bed and excellent bathroom. Also liked kettle in room. Easy stopover from Calais.

Room Tip: All rooms quiet
  • Stayed: September 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Sheila K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline D, Directrice at Campanile Laon, responded to this reviewResponded 2 October 2014
Google Translation

Cher client, nous vous remercions de nous faire partager votre vision de notre hôtel et d'avoir pris le temps de nous écrire.
Merci, je vais partager vos compliments avec mon équipe.
En espérant vous revoir dans notre établissement.
Cordialement.

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Reviewed 11 August 2014

Stayed for one night recently on trip back from Italy to Uk, check in was ok, the room appeared clean but the skirting boards had not seen a brush or paint for a long, long time. Likewise in the bathroom the wall and floor tiles and skirting were not clean. Breakfast choice was good though.
Would not stay here again unless there had been a refurb/re-decorate. Its a budget chain but this should not be an excuse to let things look tatty.
Staff were also pretty efficient.

  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Service
1  Thank C D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline D, Directrice at Campanile Laon, responded to this reviewResponded 20 August 2014
Google Translation

Bonjour, merci d'avoir pris le temps de nous écrire et de nous faire partager votre avis. Nous comprenons que cette situation ait nuit à votre séjour et nous en sommes désolés, notre objectif est de donner pleine satisfaction aux attentes de nos clients. J'espère que ma réponse est à la hauteur de vos attentes.
Cordialement.

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Reviewed 7 August 2014

I stayed four nights, and chose the hotel based on location. Had experience of campanile before so had no great expectations and so was not overly disappointed. The two story block of bedrooms was dark shabby and generally in need of bringing into the 21st century. Rooms were clean, parking adequate and the breakfast buffet was OK is a little overpriced at 9 Euros. Evening meal was dreadful and so after the first night I ate elsewhere. In a country justly famed for its cuisine, two chicken thigh fillets (costing pence) with a spoonful of watery liquid poured over does not constitute a Poulet Basquaise. Service was by a work-experience lad who was like a rabbit in the headlights and had absolutely no idea how to wait at tables. I know that it's "just" a chain hotel and I don't expect haute cuisine, but if I am booked for a number of nights all I expect is an evening meal which is vaguely edible and I wouldn't be forced to go out to explore the opposition. I would not go back, there are better hotels nearby and much better restaurants.

  • Stayed: July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank Paysatge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline D, Directrice at Campanile Laon, responded to this reviewResponded 11 August 2014
Google Translation

Cher client, merci d'avoir pris le temps de nous faire partager votre avis. L'avis de nos clients est une source d'amélioration constante. Je vais sensibiliser mon équipe sur ce point afin d'améliorer notre qualité de service. Votre retour en tant que client nous permet tous les jours de nous améliorer.
En espérant vous revoir dans notre établissement.
Cordialement.

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