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Private Tour to Cognac from Bordeaux
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Ways to Experience Martell Cognac's Visitors Center
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Reviewed 1 October 2019

Very poor - no signs showing where to go for visits.

Guided tours not available - it is a free wander-around yourself experience. Two guides in attendance to answer questions but never there when you have a question. Exhibits not well explained.

They charge the same (or maore) than other distilleries in Cognac for a much poorer experience.

Recommend Hennessy (excellent) and Meukow (very good and half the proce)

Date of experience: September 2019
Thank Geoff H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
visitesmartell, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 16 October 2019

Dear Geoff,

We would like to thank you for taking the time to share your experience on Trip Advisor.

We are sorry that your experience did not meet your expectations.

The opinions of our visitors are very important to us and help us to improve the quality of our services.

Therefore, you can be sure that we have taken good note of your comments.

We would be pleased to welcome you again at Martell.

Best regards,
The Guide's team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2019 via mobile

We visited Martell and enjoyed what should have been a tour without a guide. However we ended up with a very knowledgeable guide who showed us round with great enthusiasm. Cost of tours was reasonable and at the end the traditional cognac tasting.

Date of experience: September 2019
Thank GradaJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
visitesmartell, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 17 October 2019

We would like to thank you for taking the time to share your experience on Trip Advisor.

We are very happy that you enjoyed your experience at Martell.

We will be pleased to welcome you again !

Best regards,
The Guide's Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2019

We did the tour at the Cognac centre and were able to view at our own pace and leisure. Very interesting and worth a visit, even though Cognac is not my preferred drink, my partner was very keen to sample some Cognac at the end of the tour!

Date of experience: September 2019
Thank carolgoddard40
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
visitesmartell, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 2 October 2019

We would like to thank you for taking the time to share your experience on Trip Advisor.

We are very happy that you enjoyed your experience at Martell.

We will be delighted to welcome you back!

Best regards,
The guide's team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2019 via mobile

Thank you Bella, you made our tour come alive with your guidance and cheerfulness. We fired question after question at you and you answered everything we asked.
Highly recommended tour and guide. Thank you

Date of experience: September 2019
Thank swendies2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
visitesmartell, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 26 September 2019


We would like to thank you for taking the time to share your experience on Trip Advisor.

We are very pleased that you enjoyed your experience at Martell and Bella was very touched by your comments.

We will be delighted to welcome you again !

Best regards,
Guide's Team

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Reviewed 8 September 2019 via mobile

Don’t leave France with out visiting a cognac maker, it’s interesting and educational, plus you get a chance to taste.

Date of experience: September 2019
Thank Micksalter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
visitesmartell, Guide at Martell Cognac's Visitors Center, responded to this reviewResponded 10 September 2019

Dear Micksalter,

We would like to thank you for taking the time to share your experience on Trip Advisor.

We are very happy that you enjoyed your experience at Martell.

We will be pleased to welcome you again !

Best regards,
The guides team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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