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“A pleasant stay”

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Mercure La Rochelle Vieux Port Sud
Ranked #21 of 49 Hotels in La Rochelle
Reviewed 7 August 2014

Great location 10 minute walk to restaurants and shops. tea making facilities in room only two cardboard cups so could only have one cup of coffee or tea each, but I dare say that if we had asked more would had been provided. Only one spare pillow in a double room. The room was small but clean. Staff were very pleasant and helpful, most of them spoke good English, the breakfast was really good. Secure free parking on site. Good air coditioning

Room Tip: A harbour view probably comes at a higher price
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank tuilieres87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this reviewResponded 1 September 2014
Google Translation

Bonjour,

Je suis heureuse de constater que votre séjour s'est bien passé dans son ensemble et je vous remercie.

Vous avez raison, effectivement il y a un gobelet par personne dans les chambres et bien entendu, si vous en aviez besoin, en faisant appel à la réception, nous vous en aurions donné un autre sans aucun problème ainsi qu'un oreiller.

Il est vraiment agréable que vous ayez apprécié l'accueil de toute mon équipe, que ce soit à la réception ou au restaurant.

A très bientôt

Elisabeth

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172 - 178 of 950 reviews

Reviewed 6 August 2014

I booked this hotel and reserved it within the stipulated time period. However, I was still charged the full amount. Appalling service. Awful personnel who I spoke to on the telephone who was completely unhelpful.

Stayed: July 2014, travelled solo
1  Thank anna c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this reviewResponded 1 September 2014
Google Translation

Bonjour,

Je vous remercie de me faire part de vos impression, mais je ne comprends pas.
Je ne sais pas si vous êtes venu au Mercure ou pas ?

Je suis vraiment désolée si vous avez trouvé mes réceptionnistes inéfficaces. Ne sachant pas quand vous êtes venus et n'ayant pas votre nom, il est difficiles d'apporter des actions correctrices.

Je vais cependant faire part de votre commentaire à mon équipe.

Bien cordialement
Elisabeth

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Reviewed 17 July 2014

Hotel in a great location, very close to the centre, with great views if you pay for a harbour view room. The room was fine but very small, the bathroom was tiny. However, it was clean and ok for a short stay.

Room Tip: Harbour view room
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this reviewResponded 4 August 2014
Google Translation

Bonjour,

Je vous remercie pour votre retour.

Au plaisir de vous recevoir à nouveau

Elisabeth

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Reviewed 16 July 2014

We stayed in this hotel for two nights early July, the rooms are small but very well designed. The hotel is clean and the staff were accommodating its central to everything you will need in La Rochelle about a 15 minute walk to the main town. It was pretty noisy but we were there throughout the music festival and Bastille day.

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank PKTouring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this reviewResponded 4 August 2014
Google Translation

Bonjour,

Je vous remercie pour votre retour.
C'est vrai que pendant les Francofolies, la ville est en ébullition et que notre emplacement tout près du centre ville a pu occasionner de la gêne.

Je suis heureuse de voir que dans l'ensemble votre séjour se soit bien passé.

A très bientôt
Elisabeth

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Reviewed 12 July 2014

Stayed here for 1 night only so the small room didn't bother us too much. The location was excellent just a 5 min walk from the town. The staff were all very helpful and friendly and the breakfast was good.

Room Tip: As for a room overlooking the harbour
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank maryglover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this reviewResponded 4 August 2014
Google Translation

Bonjour,

je vous remercie pour votre commentaire et au plaisir de vous recevoir bientôt au Mercure de La Rochelle

Elisabeth

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Reviewed 7 July 2014

We are on a motorbike trip, through Europe staying in 11 hotels. Mostly 4 stars. We did the same 2 years ago only went further and stayed in 18 hotels mostly 4 star. And have travelled extensively all of my life. i can honestly say that the room in this hotel was probably the smallest room i have ever stayed in. All the rooms at the back of the hotel on our floor were all the same size. Harry Potter cupboard comes to mind. The bathroom is a joke, you can hardly turn around in it, it resembled a ferry crossing bathroom. We were told when we arrived we had a special price for our room, I didn't know 4 star hotels had such small rooms, and we were not informed that our room would be inferior because of the cheaper price. To be fare the hotel is in a great location and the staff were friendly but won't stay there again!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this reviewResponded 9 July 2014

Hello,

Thank you for your comment.
Indeed our rooms are not so spacious but they well have a 4 star hotel confort.

The number of star for a hotel is not due only to the size of the room.

Anyway i am happy to see that you appreciate the staff.

Looking forward to welcome you in our beautifull city.

Sincerely.

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Reviewed 6 July 2014

stayed here in june. Very good location for La Rochelle abd free parking a bonus. However the rooms are very small , difficult for 2 adults and 2 suit cases to negotiate. The bathroom is small as well . Its set up reminded me of being in a caravan. . I use mercure and novotel a lot and I felt this was one of the poorer value for money ones

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank 239cjb52239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this reviewResponded 9 July 2014
Google Translation

Bonjour,

Je vous remercie d'acoir pris quelques minutes de votre temps pour nos faire-part de vos impressions sur votre séjour.

Effectivement, les chambres ne sont pas très grandes, mais elles ont toutes le confort d'un 4 étoiles.

Je suis contente de voir que le reste des prestations de l'hôtel ont été à la hauteur de vos attentes

Bien cordialement

Elisabeth

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Additional Information about Mercure La Rochelle Vieux Port Sud

Address: Quai Louis Prunier, 17000, La Rochelle, France
Region: France > Nouvelle-Aquitaine > Charente-Maritime > La Rochelle
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 Luxury Hotel in La Rochelle
#6 On the Beach Hotel in La Rochelle
#14 Family Hotel in La Rochelle
Price Range: £70 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure La Rochelle Vieux Port Sud 4*
Number of rooms: 123
Official Description (provided by the hotel):
Situated on the outer dock of the Vieux Port (old port), next to the new aquarium and between the historic town centre of La Rochelle and the new port area. Restaurant, bar, parking, meeting rooms (for 700 people). Airconditioned rooms (including 4 rooms for guests with limited mobility). Our restaurant will be closed on weekends from December 8 2006 until February 11 2007 inclusive. ... more   less 
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Also Known As:
Mercure La Rochelle Vieux Port Sud Hotel La Rochelle

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