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“Excellent location”

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Mercure La Rochelle Vieux Port Sud
Ranked #21 of 49 Hotels in La Rochelle
Bury, United Kingdom
Level 6 Contributor
120 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Excellent location”
Reviewed 14 August 2014

We managed to get a room in peak period without booking and the on site parking is a bonus. However, we were late arriving and there were only 4/5 places available with tiny spaces between the cars, some really silly parking here. The room was fine for our needs; we don't use the mini-bar and always have our own toiletries. The one 'problem' was working out how the shower operated and my partner had great difficulty in removing the bath plug. Also, I found the bath floor extremely slippery and was not comfortable whilst showering.
My partner was offered free breakfast (he is over 60) and perhaps other senior TA's should note this offer applies only in France. The buffet breakfast was excellent, really spoilt for choice and the outdoor balcony is a bonus for seeing the harbour area before the tourists arrive. The hotel is surrounded by an excellent variety of restaurants, several of which we have eaten in and have never been disappointed.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lavasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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886 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Blackwood, United Kingdom
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2014

Location of this hotel is excellent for all amenities and easily accessed by car from main routes. Free parking available on site.
Rooms have required facilities as expected but are rather small. Service is variable with certain services such as restocking mini-bar, &replenishing toiletries were inconsistent. Also our door card failed twice in 5 days and had to be reprogrammed which was inconvenient. Harbour views from superior room are very pleasant. Some carpets etc starting to show wear and tear.
Although bright and modern, the Hotel is rather clinical and devoid of atmosphere. Bar area nearly always empty. Can't comment on dining as we didn't eat here due to the excellent restaurants in Rue St Jean du Perot behind the quay . Expensive for not quite what you would expect for Mercure.

Room Tip: Superior rooms have a very pleasant harbour views. Floors 3&4 are best.
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank AGJ_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
france
Level 4 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 8 August 2014

This is a modern hotel in the Mercure style. It is close to the old port and other tourist attractions. We went on a package which included a buffet breakfast and have no complaints about the variety and freshness of the food. staff were pleasant and efficient.

My only complaint was the Wi-Fi. Included in the price, it is not secure and is abysmally slow. I also had to log-in a few times as for some reason the system did not remember my device.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sarcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this review, 1 September 2014
Google Translation
Bonjour,

Ca me fait extrêmement plaisir de lire votre commentaire sur votre séjour dans mon établissement !

C'est exactement l'image que mon équipe et moi-même voulons laisser à l'ensemble de nos clients.

Il est vrai que nous avons eu 3 bornes wifi défaillantes au mois d'août, chose que est résolu à ce jour.

A très bientôt

Elisabeth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellac, France
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 August 2014

Great location 10 minute walk to restaurants and shops. tea making facilities in room only two cardboard cups so could only have one cup of coffee or tea each, but I dare say that if we had asked more would had been provided. Only one spare pillow in a double room. The room was small but clean. Staff were very pleasant and helpful, most of them spoke good English, the breakfast was really good. Secure free parking on site. Good air coditioning

Room Tip: A harbour view probably comes at a higher price
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank tuilieres87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this review, 1 September 2014
Google Translation
Bonjour,

Je suis heureuse de constater que votre séjour s'est bien passé dans son ensemble et je vous remercie.

Vous avez raison, effectivement il y a un gobelet par personne dans les chambres et bien entendu, si vous en aviez besoin, en faisant appel à la réception, nous vous en aurions donné un autre sans aucun problème ainsi qu'un oreiller.

Il est vraiment agréable que vous ayez apprécié l'accueil de toute mon équipe, que ce soit à la réception ou au restaurant.

A très bientôt

Elisabeth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 August 2014

I booked this hotel and reserved it within the stipulated time period. However, I was still charged the full amount. Appalling service. Awful personnel who I spoke to on the telephone who was completely unhelpful.

Stayed July 2014, travelled solo
Helpful?
1 Thank anna c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth G, Directeur général at Mercure La Rochelle Vieux Port Sud, responded to this review, 1 September 2014
Google Translation
Bonjour,

Je vous remercie de me faire part de vos impression, mais je ne comprends pas.
Je ne sais pas si vous êtes venu au Mercure ou pas ?

Je suis vraiment désolée si vous avez trouvé mes réceptionnistes inéfficaces. Ne sachant pas quand vous êtes venus et n'ayant pas votre nom, il est difficiles d'apporter des actions correctrices.

Je vais cependant faire part de votre commentaire à mon équipe.

Bien cordialement
Elisabeth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure La Rochelle Vieux Port Sud

Property: Mercure La Rochelle Vieux Port Sud
Address: Quai Louis Prunier, 17000, La Rochelle, France
Region: France > Nouvelle-Aquitaine > Charente-Maritime > La Rochelle
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#6 On the Beach Hotel in La Rochelle
#6 Luxury Hotel in La Rochelle
#14 Family Hotel in La Rochelle
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure La Rochelle Vieux Port Sud 4*
Number of rooms: 123
Official Description (provided by the hotel):
Situated on the outer dock of the Vieux Port (old port), next to the new aquarium and between the historic town centre of La Rochelle and the new port area. Restaurant, bar, parking, meeting rooms (for 700 people). Airconditioned rooms (including 4 rooms for guests with limited mobility). Our restaurant will be closed on weekends from December 8 2006 until February 11 2007 inclusive. ... more   less 
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Also Known As:
Mercure La Rochelle Vieux Port Sud Hotel La Rochelle

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