We stayed for one night in August. There were three of us and we had two rooms. Our room was spacious, clean and the air con was very welcome. My only criticism of the room was the separate wc smelt pretty bad. My friend had a very different experience. Her air con was dripping water and a large puddle had formed. She asked to move rooms and was immediately given an alternative. Unfortunately that room smelt really bad and so a third, and the only other room available was given which was ok... Until the morning when there was a power cut. So with no coffee and wet hair she had to use our bathroom. We explained to reception that this was not good and the lady told us her room wasn't the only one affected. No apology, just lots of shrugging. We asked to speak to the manager and there wasn't one available. We asked to speak to head office and got an answer phone. No one was available who had any power to do anything. We left our details with her asking to be contacted but we didn't really expect it to be dealt with after we had left. To our surprise the manager emailed and refunded the room with an apology. So all in all it was a bit of a mixed visit.
The location is good.
- Official Description (provided by the hotel):
- Ideally situated in the historical heart of the city center, the grand hotel is excellently located.Our hotel offers 41 quiet, spacious and well-lit rooms, 6 suites with personalised decor, 2 conference-rooms, a breakfast buffet inspired by the local cuisine, an Internet service at the reception and free wireless connection in all the hotel and a closed garage. ... more less
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