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“Terrible!”
Review of Hotel Le Concorde

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Hotel Le Concorde
Ranked #12 of 69 Hotels in Aix-en-Provence
Certificate of Excellence
Reviewed 25 October 2013

Stayed at this hotel for 4 nights last week. Having booked from England I had requested to rooms next door to each other or interconnecting as we have 3 children in one room and myself and husband in another. When we arrived one room was inside the hotel the other was in the courtyard! I explained I would not be leaving my children to sleep alone outside and they said I had to upgrade and pay extra of 8 euros a day, which we did as we had no9 choice. the rooms were both in the courtyard but one was right up the other end so you can image was very worrying at night . On the second day when my daughter went to return the key to reception before we headed out the lady behind the desk told her that her room was too messy and she had nearly killed the cleaner!! Very unprofessional indeed. The room was not dirty or messy it was in a normal state of a room of 3 kids sharing. On the 3 day the reception called my husband and informed him that he had to pay an extra 15 euros to the cleaner as she had worked so hard!!! I think some new staff are needed! My husband told them no way her job was to clean and the room is not messy. "Ok" they said we wont charge you??!! We also had to pay 10 euros a day to park in the car park ( the only option there is ) and they make you pay your bill in the evening when returning from a night out before giving you your key so that you do not do a runner! why not on arrival? That's not what you want to deal with after a night out. Apparently this hotel has been taken over a few months ago the staff told us and they are awful at running it and hide behind their staff..... All I can say is stay away from this place!!

Room Tip: Too noisy every morning!
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  • Stayed: October 2013, travelled with family
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3  Thank Annie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 - 67 of 472 reviews

Reviewed 26 September 2013

Le Concorde is located in a good spot in central Aix. It is just a few steps from the main streets and squares. The management at the hotel are very nice and helpful. There is an underground garage at the hotel (for a charge) and this is a big advantage.

The room we had overlooking the courtyard was reasonable size but the shower room/toilet was very small. The breakfast at Euro 10 is adequate and it is convenient to have it there.

Sightseeing of Aix can easily b e done by walking and there are many restaurants for eating at lunchtime or evening. The hotel can suggest restaurants.

All in all, we would use the hotel again because of it's situation.

Room Tip: Choose a Comfort Room overlooking the courtyard - Room 16
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  • Stayed: September 2013, travelled as a couple
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Thank SWMiller2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2013

We booked a room at le Concorde for the Sunday - a courtyard view basic room - but we ended up coming to Aix the day before we planned so we turned up and asked if there were any rooms. They only had the "superior" room available and we decided to take it to save moving around the next day. We were really surprised to see what counted as a "superior room". Granted, it did have a balcony (though with a smashed barrier between ours and our neighbours, oh - and the exterior blind had been broken since April so we couldn't open and close it) and it did have the bathroom and toilet in the front, separated from the room by an internal door thereby providing extra noise protection - except from the sounds of our amorous neighbours and their bed banging against the carpeted wall all night. Yes, the carpeted wall and floor were quite hideous. The light fixtures worked but were broken - hanging upside down without shades. And it was dirty. Dusty, and finger prints and smears on the walls and doors. And the shower was broken - but I fixed it. And it just smelled really bad in the room. And the "free WiFi" was terrible and annoying - it uses a portal and they changed the username and password without telling us. Then they moved us to the basic room. It didn't have a balcony, though it had a window that opened up on to the external hall way. And the bathroom was at the back. The room may have been a bit smaller but we actually liked it better - especially the fact that the walls were just a dingy, dirty stucco rather than smelly carpet. Though this room too didn't smell very good. The bathroom lighting was absolutely dismal. Maybe one 40 watt bulb? that kind of brightness/dimness! The other difference betwen the superior and the basic room was the toiletries they offer: cheaper packets in the basic room. Neither toilet had a garbage can (though there was one in the bathroom). Our basic room had a better bed - two twins pushed together rather than a double bed - though both beds were very hard and the pillows uncomfortable. The a/c was good, and the location is great - really close to all the action and next door to a grocery store. We liked that it had a refrigerator and some patio tables (though only one with an umbrella) so we could eat there.

  • Stayed: September 2013, travelled as a couple
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1  Thank rebeccajim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

This is a very nice hotel close to the centre of the town, Cours Mirabeau, the main shopping boulevard and restaurants etc. rooms are located via a courtyard and some have verandas, and there are areas to sit outside.
Rooms are clean and spacious with air conditioning and mini bar and safe. Very helpful staff, particularly the proprietor Claire and Marjorie, who all speak very good English.
There is a supermarket next door for convenience. We stayed during the International Music Festival and the cost was reasonable.

  • Stayed: July 2013, travelled with family
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2  Thank Mikemorfey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager13100, Propriétaire at Hotel Le Concorde, responded to this reviewResponded 10 August 2013
Google Translation

Cher client,

Nous vous remercions de votre avis posté sur Trip advisor et sommes très heureux d'avoir contribué à la réussite de votre séjour à Aix en Provence durant le festival d'Art lyrique. Effectivement notre hôtel est idéalement situé et nos chambres situées sur la cour et le patio sont très calmes, autant l'hiver que l'été.

Nous vous souhaitons une très bonne journée et espérons vous revoir lors d'un prochain passage au festival !

Bien cordialement.

Claire Merra

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Reviewed 21 July 2013

This accommodation is a two-star,located,a hop away from provedors, cafes and the ambiance of central Aix. It is five minute walk from the famous Cours Mirabeau .
The rooms are generous with large bathroom.Those facing the street are noisy, so ask for the ones at the back of the hotel with a lovely terrace with roof- top views,uninterrupted, to the hills in the distance.
There is a garage, lifts and book exchange in the parlor which is well stocked with flyers and books The staff are absolute magic.Helped with info,attractions and even spending hours,finding and booking our next adventure in Avignon. Couldn't be better.
Skip breakfast,even though the toast smelled tantalizing. There are fab eateries and cafes so close at hand. If you like preparing food yourself....there is a deli,charcuterie,cheese shop and fabulous artisan bread outlets within a minute walk..........in fact ,the butcher shop has fresh cooked options if you prefer to dine in. There is an organic health food store where you can get proper cereal. You are 10 minutes walk from rail and bus stations. The local bus stops at the hotel door. This hotel suits families, couples or singles First class on all counts

Room Tip: Back rooms facing the hills
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  • Stayed: August 2012, travelled as a couple
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2  Thank Eli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager13100, Propriétaire at Hotel Le Concorde, responded to this reviewResponded 8 September 2013
Google Translation

Chers clients, nous vous remercions d'avoir pris du temps pour poste un avis sur notre établissement.
Nous sommes très heureux que vous ayez été satisfaits de votre séjour, notre équipe mettant un point d'honneur à satisfaire vos demandes et à contribuer à la réussite de votre séjour.

Si un jour vous repassez par Aix en Provence, nous serons heureux de vous accueillir à nouveau.

Bien amicalement.

Claire

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2013

We had a standart room with backyard view and a patio, stayed 2 nights, so everything described below is confirmed twice.

Positive:
(1) Excellent location - rigth next to the city center
(2) Fairly large room and a bathroom
(3) Refrigirator in the room

Concerns:
(1) About 8 steps from the street to the elevator, so be ready to lift your luggage.
(2) Huge old keys that have to be returned to the reception all the time you get out.

Negative:
(1). Dirty floor in the room: our white socks became black within 10 minutes. Especially, seems that noone washes floor on the patio for months (I can tell that by large clouds of dust in the corners there), so we had to wear shoes there at all times.
(2) Poor bedding: no duvet covers - only a sheet and 2 duvets of different density, it becomes a mess by the morning.
(3) Showerhead that sprays all the way around.
(4) Shower curtain that lets water through, so the floor becomes wet all the time you take a shower.
(5) Shower gel in small bottles that simply doesn't flow out, it's very hard to get it out, it comes out in chunks of gel when you shke it very hard, so I recommend brining yours.

The bottom line: the main things I care about hotels is shower experience and bedding. As you can see in this hotel these points are resonably poor.
So, it's up to you to decide. I'm not sure that this hotel is worth it. Aix-en-Provence has a good bus network, so if you are looking for EUR 100 per night I'd reccomed checking something a bit farther out, than choosing to stay here.

  • Stayed: June 2013, travelled with family
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Thank Smagister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager13100, Propriétaire at Hotel Le Concorde, responded to this reviewResponded 8 September 2013
Google Translation

Chers clients, nous vous remercions d'avoir pris un moment pour poste un avis sur notre hôtel.

Cependant, il semble que vos ayez été déçu par votre séjour et souhaitons apporter les précisions suivantes :
- les porte clés sont en métal, de facture classique, certes un peu lourds, mais la clé peut toujours être laissée à la réception (c'est d'ailleurs ce que font la plupart des clients).
- les moquettes des chambres sont shampooinnées deux fois par an,
- Il n'est pas normal que votre balcon n'ait pas été propre, car ceux-ci doivent systématiquement être nettoyés en même temps que la chambre. Vous auriez du le signaler dès votre arrivée, nous aurions fait le nécessaire immédiatement.
- Shampooing défectueux : il est possible que votre flacon ait été défectueux en vous prions de nous en excuser, nous allons vérifier ce point avec notre fournisseur.

En tous cas nous tenons compte de vos remarques dans le cadre de l'amélioration continue et si un jour vous repassez par Aix en Provence nous serions heureux de vous accueillir à nouveau afin que vous puissiez juger de nos progrès.

Bien sincèrement,

Claire

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Reviewed 16 June 2013

Good location on the edge of Old Town about a 15-20 minute walk from the bus station. Friendly English speaking staff. The room decor is a bit dated but that didn't bother me too much as it was clean, the bed was comfortable and there was plenty of hanging space for clothes and an in-room safe (but no mini-bar fridge even though the person who checked us in gave us a mini-bar list to fill in). The window overlooked a main street, but I didn't find it too noisy when the window was shut ... but the noise from the elevator and the toilet door banging in the hallway was more annoying (some rooms had to share a toilet in the hallway, we had our own in our bathroom). The bathroom didn't have anywhere to hang your towels which was very odd. A few hooks would have been helpful! Free fast wifi. Overall, I would recommend this hotel to budget minded folks.

Room Tip: Some rooms have to share a toilet, you might want to check this when booking.
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  • Stayed: June 2013, travelled as a couple
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Thank CCQ01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager13100, Propriétaire at Hotel Le Concorde, responded to this reviewResponded 8 September 2013
Google Translation

Chers clients, nous vous remercions d'avoir pris un moment pour poste un avis sur notre hôtel.
Nous vous remercions pour vos remarques concernant l'équipement dans la salle de bains, nous allons remédier à ceci au plus vite.
Effectivement, nous avons changé les fenêtre donnant sur la rue, et avons installé des fenêtres phoniques, limitant au maximum le bruit de la rue. La climatisation a également été installée récemment dans toutes les chambres doubles donnant sur la rue, ce qui n'est pas toujours évident dans un hôtel 2 étoiles.
Si un jour vous repassez par Aix en Provence, nous serons ravis de vous accueillir à nouveau.
Bien sincèrement.

Claire

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Additional Information about Hotel Le Concorde

Address: 68 boulevard du Roi Rene, 13100, Aix-en-Provence, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Aix-en-Provence
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #12 of 69 Hotels in Aix-en-Provence
Price Range: £58 - £113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Le Concorde 3*
Number of rooms: 50
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