I gave it only two of five because for the price they charge this should be better. The grounds are beautiful, and the staff was nice. But that's it, not enough to warrant five star status. Maybe our experience was due to our room, a terrace suite. We couldn't see how this place earned such rave reviews, unless the other rooms in the main building were much different. But it's possible that very few people stayed in our room, as it seemed like it hadn't been opened for some time.
The first thing we noticed when we walked in was the smell – like a summer cabin that had been closed up for nine months. The floors and counters were dirty (my wife wiped several of them down), there were spider webs in multiple locations, and the drain in the bedroom shower was slow enough to create a wading pool (hot water appeared only after running it for about 10 or 15 minutes). There were no unused AC outlets in the bedroom, so we unplugged a couple of unused appliances near the desk. That's where I plugged my phone in to charge, but a better place for it would have been the night stand, as there was no clock in the room. The room did not have access to the internet, which would have been nice, as the TV had only two English language channels (sometimes only one was available).
The staff was friendly and helpful, but they seemed understaffed. They were always busy helping somebody, which means they weren't always available. I realize this is a small inn, and not a hotel, but they charge a lot, so I had higher expectations.
We should have also done more research on Aix, as we thought it was in a rural area. The Villa was in the middle of a dense residential area, and the “village” that was a short walk away seemed like the world's largest open-air shopping mall. It's really a city (a very old one, with very narrow streets), not a village. I'm writing this on the train to Paris, and the view I expected at this Villa is about 50 minutes from Aix. If you're looking for a pastoral setting, this isn't the place. I can't comment on the rooms in the main building at the Villa Gallici, but if you do stay there, do NOT get the Terrace Suite.
- Official Description (provided by the hotel):
- Under the light Cezanne once knew, the Villa Gallici Hotel,18th century Provencal house member of Relais et Chateaux, provides many luxury services, a gastronomical restaurant registered in the main guides, a shady seven acre garden with a swimming-pool, a nice place to relax a few steps away from the heart of the city of Aix-en-Provence.The Villa Gallici Residence is richly furnished with French and sumptuous fabrics. Time seems to have stood still, throughout the day whether dining or enjoying the calm of the gardens and pool, every experience has a charm of its own. ... more less
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- Also Known As:
- Villa Gallici Hotel Aix-En-Provence
- Gallici Hotel Aix En Provence
- Gallici Aix En Provence