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Reviewed 5 February 2019

We were interested in seeing the mountain and gardens painted by Cezanne. We requested and were given a deluxe room with a terrace. Room 40. It was clean, the bathroom was modern, the view from the bathroom window was perfect. The maid service was prompt and courteous. Everyone in the hotel was warm, friendly, helpful and very interested in our comfort. There is a fireplace off the main entrance which is kept well stocked with firewood, the winter weather with sparkling blue skies was a treat for us California desert folks. The interior of the elevator needed a paint job.There is ample parking behind a secure gate. An easy walk into the old part of town where many restaurants offer different ethnic foods. Pat Thai was excellent. Pigonnet breakfast was outstanding. Dinner at Pigonnet was excellent. Sunday brunch was popular with many people in the area. An excellent value and perfect for artistically inclined guests. The Apple Store is a big draw in town. So was the local McDonalds. Fun. Departing, we felt like we had been treated like family.

Date of stay: January 2019
Thank geneticallywild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLePigonnet, Rooms Division Manager at Hotel Le Pigonnet - Esprit de France, responded to this reviewResponded 5 weeks ago

Dear Madam,

I can’t thank you enough for your kind words and for taking the time to share them with us.

It is a great recognition for us to know that we made your Provencial experience a one of a kind one. As you mention, we strive to excel in every possible way in order for our guests to live magical moments. It is therefore, a pleasure to hear that our teams “ warm, friendly, helpful and very interested in your comfort".

It is also a real pleasure to read that you thoroughly enjoyed your beautifully appointed room, the delicious brunch offer each first Sunday on the month and the fine dining experiences at La Table du Pigonnet.

It will be my great pleasure to welcoming you back to your new Provencial home!

Sincerely,

Mekki Salmi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2018

Overall nice experience at this hotel but could have been better if the following had been in place: more in-room amenities, less marks on wall, no yellow stains on pillow case, more bathroom equipment. Anything food related was a must thanks to the high quality of all meals and attention to details from staff.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Guillaume973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLePigonnet, Rooms Division Manager at Hotel Le Pigonnet - Esprit de France, responded to this reviewResponded 10 January 2019

Dear Guillaume,

Thank you very much for taking the time to share your comments following your stay at Le Pigonnet.

It was a pleasure to read your kind words about the restaurants and bar, the perfect location of the hotel and the service provided by our teams.
Nevertheless, I deeply regret to read about the inconvenience you experienced during your stay, and would like to sincerely apologize, since our main priority is to ensure our guests’ full satisfaction at all times. Therefore, be assured that your feedbacks have been shared with the teams as we value your comments to improve our customers’ experience.

I would truly appreciate to welcome you back again to have another chance to make you have a memorable and relaxing time with us.

I join the teams to wish you all the best for this new year 2019


Sincerely,

Mekki Salmi

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Reviewed 29 December 2018

The hotel is a truly refined hotel with gracious service, outstanding food, personal service, and a delightful respite from the jam packed town of Aix en Provence. We dined at the restaurant for dinner and enjoyed the Gourmand fixed price meal (65 euros each) which was a bargain for all of the courses and the quality of the food. It was a 3 hour food delight with outstanding service and beautiful views of the garden. We were there a few days before Christmas and the hotel was decorated with excellent taste and in a delightful Christmas style. They had a roaring fire going in one of the reception areas and outdoors was a beautiful small ice skating rink with young children celebrating a birthday with outdoor heat lamps and small fire pit. The room was tastefully decorated with a beautifully renovated bathroom, plush bath robes and super cozy slippers. There was ample off street parking which is always a problem in Aix en Provence. This hotel is a superb gem in the true French style.

Room tip: The hotel seemed very quiet so we did not have any problems to complain about or recommend.
Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank jeaneelu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLePigonnet, Rooms Division Manager at Hotel Le Pigonnet - Esprit de France, responded to this reviewResponded 10 January 2019

Dear Jeaneelu,

Thank you very much for choosing Le Pigonnet for your recent trip to Aix-en-Provence and for sharing your impressions with us. It was a great pleasure to welcoming you and your husband and we genuinely value and appreciate your feedback.

We were delighted to learn that you spent a most enjoyable stay and that the services of our staff met your expectations. I have been pleased to share your impressions with all the teams who have contributed to the success of your last visit.

Looking forward to welcoming you back to your home away from home in Provence, Le Pigonnet.

I join the teams to wish you all the best for this new year 2019.

Mekki Salmi

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Reviewed 29 December 2018

We loved a lot about this property- for one, the beautiful fireplace and two, the gorgeous gardens off the breakfast room. We also enjoyed the live music in the bar on Thursday night! We took a bottle of wine down and sat by the fire beforehand, and then went to the bar for tapas. The food at the bar was ok, but the breakfast buffet was great. The breads, croissant and pain au chocolat were all delightful- plus they will make you eggs and espresso drinks to order. (Not to mention other delicacies like smoked salmon and olives and a cheese plate...)
All the staff were very friendly and helpful, giving us restaurant recommendations and helping us call ahead to make sure things were open with the holidays. The shuttle service to town saves a few minutes and was easy enough, too!
We loved the size of our room- spacious and with high ceilings, a rare and wonderful find. The bathroom was large and the robes were soft! The bed itself could be a little softer and the pillows a bit more ergonomic, but otherwise we were very happy with our stay!

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank lora d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLePigonnet, Rooms Division Manager at Hotel Le Pigonnet - Esprit de France, responded to this reviewResponded 10 January 2019

Dear Lora,

Thank you very much for taking the time to share your feedback with us, as it is very important for the teams to know about your impressions.

I am glad to read you enjoyed the whole atmosphere and charm of the hotel as well as the rooms overlooking the gardens.
Please believe that your comments have been taken into account to ensure we will improve our standards of quality and service.

I join the teams to wish you all our best wishes for this new year 2019.

I am sincerely looking forward to welcoming you again soon at Le Piggonnet.

Sincerely,

Mekki Salmi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2018

This place is perfect if you want to relax on property as there is enough to do here on site. Or you are walking distance from many attractions. I can't wait to return. Everyone in the hotel is so inviting and it feels like you've been friends forever.

Date of stay: December 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank allsetconcierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelLePigonnet, Rooms Division Manager at Hotel Le Pigonnet - Esprit de France, responded to this reviewResponded 23 December 2018

Dear Guest,

It is such a pleasure to receive your wonderful comments further to your experience at Le Pigonnet.

I was delighted to read how much you enjoy your stays with us: whether it is the location in the heart of Provence, the perfectly appointed rooms or our dedicated teams, always striving to provide an exceptional service.

Please be assured that your kind words have been shared !

It will be my great pleasure welcoming you back to your new Provencal home,

Sincerely,

Mekki Salmi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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