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“Do not send a deposit”
Review of Hotel de Gantes

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Hotel de Gantes
Ranked #49 of 69 Hotels in Aix-en-Provence
Bluffton, South Carolina
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Do not send a deposit”
Reviewed 23 November 2013

Do not book this Hotel. I sent in a 50 percent deposit about 2 months ago. I also paid a premium giving me the right to cancel at any time. I cancelled the reservation one week after I made it. I requested my deposit back thru Booking.com. They have been unable to get my deposit credited back to my account and the hotel has been non responsive.

  • Stayed September 2013, travelled as a couple
    • Service
Helpful?
8 Thank Donald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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82 reviews from our community

Traveller rating
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    13
    8
    7
See reviews for
5
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8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Turkish first
  • Any
English first
San Francisco, California
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2013

Situated in the best part of town, we enjoyed how central we were to all the hot spots. We spent two wonderful nights in the Hotel de Gantes. We were surprised by how modern and wonderfully decorated our room was: Darius Milhaud, the famous composer. It's impressive how every room is uniquely designed after a famous artist. After spending several weeks traveling, we thought this hotel had one of the most comfortable beds we've slept in. Did I mention, the cool shower? Check out our photo! Strong internet and friendly front-desk attendant, this place is a must stay.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bing s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 5 Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 October 2013

We stayed in Hotel de Gantes for two nights. Our room looked directly over the Cours de Mirabeau and had one of the best hotel beds I have ever slept in. The art theme is very well implemented and our rooms was more than adequate in size. The layout was very good and we did not trip over each other. Our room was also very quite and heard nothing of the noise from the street/café one floor below - the double glazing is to be thanked fro that. The staff were welcoming and friendly. There is a lift/elevator from the street entrance to reception on the first floor. One particular thing that struck me was the lighting in the stairwell and public areas: sensational! This hotel is not particularly cheap, but we both agreed that it was well spent at this hotel. A bonus is the café directly below the hotel - Café deux garçons. One particular staff member was entertaining and helpful, despite our struggling French. Have breakfast there if you stay nearby! We highly recommend this hotel as on that should be on anyone's shortlist for a stay in Aix en Provence.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brett D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 October 2013

I booked a two night stay at the Hotel de Gantes in September 2013 through my usual on-line website. As per the terms of the reservation 50% of the total charge was debited from my credit card that day. In early October I needed to cancel the reservation and did so on-line, receiving confirmation that the cancellation was at no cost. Surprised that the debited amount had not been refunded after ten days I contacted the on-line website who confirmed that the money was due to me and offered to follow-up on my behalf. I was then told that the hotel could find no record of my reservation and was asked to provide a copy of my credit card statement as proof. This having still failed to produce a refund, I then visited the hotel in person and was told that it was not possible to issue a refund without permission from the management and that it would take another two weeks. That will make over a month to credit the amount due since cancelling the reservation when the charge was made on the same day the booking was made. Not impressive.

Stayed October 2013, travelled as a couple
Helpful?
2 Thank 234Anon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 5 Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 25 September 2013 via mobile

It is right in the middle of Main Street ,a perfect location .
The rooms are are great size, each one themed after a famous artist.
The rooms are far enough above the street not to bothered by the noise.
The staff are the best especially Mark. Very very helpful .
Quality of the room fittings are first rate.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia, Bulgaria
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 September 2013

Excellent service! People working there are invisible and the same time giving you special attention and helping to have a perfect stay.
The rooms are dedicated to a prominent people from Aix en Provence and are decorated in a different style corresponding to the name.
The hotel is situated in the heart of the Aix, just next to "Deaux Garçons", on the Main Street - Mirabeau.
Highly recommend the Hotel and the staff! They made us feel at home.

Room Tip: To choose their famous prominent people from Aix and to feel the atmosphere.
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rossitza L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi,India
Level 6 Contributor
186 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed 7 August 2013

Excellent location on the Cours Mirabeau - the Ramblas of Aix - could not be better . Large suite with plenty of Provencal light . Large windows with gorgeous views . Nice furniture. Bathtub and sink inside room in a separate section - a peculiarly French thing that one sometimes encounters. Wifi very poor- Hotel admitted to problem. No breakfast room . Have to order continental breakfast in room - only tea/coffee, juice and bread . No star rating yet. Very little staff- 1 at night for everything , 2 in the morning. Though staff itself very helpful and friendly. No restaurant . The restaurant below seems to have a vague arrangement with the Hotel . Non suite room somewhat depressing though large enough.

Stayed July 2013, travelled with family
Helpful?
1 Thank Honeygatherer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel de Gantes

Property: Hotel de Gantes
Address: 1 rue Fabrot, 13100, Aix-en-Provence, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Aix-en-Provence
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #49 of 69 Hotels in Aix-en-Provence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel de Gantes 4*
Number of rooms: 11
Official Description (provided by the hotel):
Welcome to the Hotel de Gantes, located on the famous Cours Mirabeau, above the Brasserie Les Deux Garcons in Aix en Provence. This charming hotel, with 11 bedrooms and suites of "character" will seduce you with its stylish decor which combines both modernity and history. The style of the rooms are inspired by the famous Aixois book "Livre d'Or" belonging to the Brasserie Les Deux Garcons (Paul Cezanne, Pablo Picasso and Emile Zola) paying homage to the emblematic figures of Aix, not to mention the King Roi Rene. The Hotel De Gantes is perfectly located in the center of Aix, a stones through away from the highlights of the town, such as The Museum Granet, the Grand Teatre de Provence, the Tourist Office, the Courthouse, and the many splendid water fountains and Provincial architecture which sets Aix apart. The top floor suite of the hotel offers our guests a terrace facing the sunshine. The perfect occasion to afmire the view of the prestigious Cours Mirabeau while eating breakfast which our staff will deliver to your room. ... more   less 
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