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“Not a 4 star!”

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Novotel Aix en Provence Beaumanoir Les 3 Sautets
Ranked #26 of 69 Hotels in Aix-en-Provence
Reviewed 27 August 2012

The hotel is OK, but should not be rated as a 4 star. Would be a maximum of 3*, but I've stayed in better 2* hotels.
The room has a good size, but is dated. Bathroom shower is uncomfortable and badly projected.
There's no pillow options, just the regular firm foam available in the hotel. In my opinion, a 4* hotel should offer some pillow options. In my case, I'm used to sleep with down pillows and it's uncomfortable to use a firmer one.
There's no ice machine available for guests.
The elevator doors are very narrow, which doesn't allow the hotel carts in. Thus, the guest ends up needing to carry the bags to the room without a cart. Also, there was nobody available to help with bags.

  • Stayed: August 2012, travelled as a couple
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2  Thank DRH7105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 - 87 of 550 reviews

Reviewed 21 August 2012

Comfortable, clean, quiet & convenient! Had a pool that gave us a chance to get some exercise in on our vacation! We had a car & it was just a short distance to into Aix. The staff were wonderful, very accommodating, professional & friendly. Need I say more!

  • Stayed: August 2012, travelled as a couple
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1  Thank A4JF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2012

This is a standard Novotel hotel in a residential area around 10-15 minutes from the city centre by car or bus. There is a bus which has a stop less than 100 meters from the hotel which connects to city centre. The staff at the reception were courteous and spoke English. The room was nice and large facing the swimming pool. However the pillows were very uncomfortable and the bed was just about ok with a spring mattress. Would recommend if coming with family and want the standard amenities of an international chain, else better to take a hotel in the main city centre anywhere near train station or rotonde round about area.

  • Stayed: July 2012, travelled as a couple
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1  Thank Mihirgandhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2012

Aix-en-Provence is a very interesting traditional city and typical for the south of France.
However, finding a good hotel at reasonable price is not that easy, in particular during the great "Opera Festival" in July.
A very convenient place is the Novotel Beaumanoir, located at 10 mn by car from city center where it is easy to find parkings ( at reasonable price as well)
In this hotel, not only the atmosphere is pleasant, but also the food is excellent!
Besides, they have a nice swimming pool, just perfect to relax before one of the great Opera being played at night in the city.
On top, service is excellent, and everybody smiling ( which is not always the case during touristic seASon int he south of France.....)

  • Stayed: July 2012, travelled as a couple
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1  Thank CATHERIN G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2012

All the staff at this Hotel were excellent they were friendly and very helpfull We ate in the restaurant food was good and service fast and friendly. The bus to town very easy to use and frequent in the week, last bus back 10pm including Saturday ,Sunday we were told few buses last bus back 6pm,Fare was one euro each way you buy the ticket(one way only) and you must stamp it in the machine on the bus immediately after buying it from the driver.
Our only complaint the Air Con did not lower the temperature at all which is why 4 star not 5.

Room Tip: Room 311 which overlooks the car park and no through road very quiet at front of hotel.Rear overlook...
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  • Stayed: July 2012, travelled as a couple
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Thank chandbrush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2012

We stayed here for three days as part of a tour of France. We were well looked after throughout. The rooms were comfortable. The bar was cosy and the restaurant was large and modern. I would recommend this hotel a a good place from which to explore the South of France. The only faults I can think of are that there could have been better air con, and that a couple of the staff members did not reach the high standards of their colleagues.

  • Stayed: May 2012, travelled as a couple
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5  Thank tubeway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2012

I booked a tour through Riviera Travel which stayed at this hotel. The location was quite good not far from the main town and only a short bus ride away, be aware that the buses only run to 1800hrs on a Sunday and not at all on a bank holiday!! The hotel was quite well appointed and the room comfortable, although there appeared to be air conditioning in the room this did not appear to have any effect and we had to open the window at night. There was a safe in the room which I used to keep spare cash and passports in ect. only to try and open one morning to find it would not. Having blamed my wife for entering the wrong code I went to reception for help and the lady came up but was unable to open it, and being a Sunday she said that if her colleague working in the afternoon could not help I would have to wait until Monday. Fortunately the afternoon receptionist mangeaged to open it. Two days later it failed to oen again for me and an engineer had to be called to repair it, ( I had to apologise to my wife for blameing her previously). Due to delays in arriving, (not the fault of the hotel or the tour operator) we decided to eat in on the first night. The menu was not particularly exciting but we decided to go with a three cheeses pasta. The service was extremly slow, very limited numbers of staff on duty despite a tour of some 40 people having booked in!! The food was luke warm and not particularly tasty. The breakfasts were OK but again suffered from a lack of staff to keep everything topped up and tables cleared. We ate out most of the week but on the Bank holiday, as there were no buses we decided to have a snack in the bar as we had eaten at lunch time. Once again there appeared to be a lack of staff, one had to go and hunt out a barman!! We ordered some bagettes off the bar menu which took ages to come and then were wrong. Members of our group who ate in the restaraunt took over 2 hours to get there food. I enquired at the front desk for the duty manager to complain and was informed there was not one on duty. In fairness I think the staff were doing their best but were let down by ineffecient management.

  • Stayed: May 2012, travelled with friends
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5  Thank Adrian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Aix en Provence Beaumanoir Les 3 Sautets

Address: rue Marcel Arnaud | Résidence Beaumanoir, 13100, Aix-en-Provence, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Aix-en-Provence
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Aix-en-Provence
Price Range: £63 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Aix en Provence Beaumanoir Les 3 Sautets 4*
Number of rooms: 102
Official Description (provided by the hotel):
The 4-star Novotel Aix-en-Provence Beaumanoir is situated 5 minutes from the center of Aix-en-Provence, close to the Aix Arbois TGV station, Marseille Provence Airport and major highways. The hotel has 102 rooms, a restaurant, bar, 8 meeting rooms, private car park, free WIFI, shady terrace and outdoor swimming pool. This Novotel hotel is ideal for business travel as well as trips to Provence as a couple or with the family. ... more   less 
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Also Known As:
Novotel Aix En Provence Beaumanoir Les 3 Sautets Hotel Aix-En-Provence
Aix-En-Provence Novotel

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