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“good design, poor service”
Review of Hotel En Ville

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Hotel En Ville
Ranked #58 of 69 Hotels in Aix-en-Provence
A TripAdvisor Member
12
Reviewed 20 August 2013

we stayed only one night and checked in late. They called us to hurry because they close the reveption.No parking place, no elevator, and breakfast not included. Concrete floor in the room, and when i waled along by barefoot my foot needed a hard cleaning. We wont stay there again

2  Thank A TripAdvisor Member
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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8 - 14 of 85 reviews

Reviewed 29 July 2013

We stayed for 1 night in June with our rather frail, elderly Mother. The receptionist was very helpful and allowed us to park in the drop-off space as our 4x4 was too high for the nearby public car park. There's no lift but there's a good hand rail so our Mum coped OK. The rooms were nicely decorated and comfortable although the air-conditioning in one of the rooms was broken and the promised fan didn't arrive. One of the shower rooms ony had swing doors which doesn't offer much privacy if there are two of you sharing. It's in a great location within a short walk of the centre of Aix and is easy to get to being just off the ring road. All in all an address to be recommended.

  • Stayed: June 2013, travelled with family
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Thank AubergeMontagne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2013

As fans of modern, minimalist hotels, we were delighted to find Hotel en Ville via Tripadvisor. And our stay began on a positive note. Good location, friendly welcome, help with parking and a cool, spacious lobby - inviting on a hot day.
Our room was small, however, and, apart from having a comfortable bed, occupied that grey area where minimalist begins to mean basic. No bedside table or shelf on one side of the bed; poor storage space; harsh lighting; small, hard towels. Not brilliant for €150 - but Aix tends to be pricy. And we were glad of the air-conditioning.
Until the middle of the night, at least, when I woke up to find water dripping from the air conditioning unit, partly soaking into our baggage and pooling on the floor. We mentioned this next morning before checking out, pointing out that it should be fixed and suggesting that the hotel might acknowledge the inconvenience to us in some way. While a small reduction in price would have been welcome, we'd have settled for a cup of coffee or even a sincerely expressed apology. Instead of any of those things we were treated to a lecture from the proprietress about how well maintained the hotel was. When I mentioned that I would probably write here about our experience, a full-on tantrum ensued.
Our final score? Welcome 9/10. Location 8/10. Room and facilities 6/10. Customer relations zero.

Room Tip: Avoid No 7 - small
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  • Stayed: July 2013, travelled as a couple
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1  Thank RestlessDubliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

stayed for two nights early June, location could not be better, easily found if driving and also every part of the town is within walking distance, booked a superior room that was clean and modern, room had AC that struggled a bit. Due to the location we never had breakfast in the hotel as there were some lovely cafe's only five minutes down the road to the town. Car parking is in a garage a short distance from the Hotel. Reception girl was really helpful and had a very good attitude, nothing a problem. Overall a good call for cleanliness and location. Marseilles airport is only 35/40 minutes from the hotel and is very well signposted.

Stayed: June 2013, travelled as a couple
Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2013

We spent one night at this lovely hotel in May 2013. Our room was quiet and big - excellent bathroom and shower. The room was clean and modern - however a little on the minimalistic side. The bad was also very comfortable and the location of the hotel is good.

The service was great and the staff was helpful.

  • Stayed: May 2013, travelled as a couple
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Thank Marthe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2011

We stayed here for three nights, and had a wonderful experience. Our room was clean, modern and unique, and we couldn't have been happier with the location which was steps to town. We loved the bath products, the shower was spectacular and the bed was supportive. Definitely recommend heading here if you need a place to stay in the beautiful town of Aix.

  • Stayed: September 2011, travelled as a couple
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2  Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2011

This is NOT and I mean NOT an 3 star hotel.
To call it minimalistic is just another way to say simple, if this hotel would rate 1-2 stars and
charge accordingly then there is no problem.
The air conditioning is not working properly the wi-fi is not working in the room only in the lobby area. We had the same problem as others, the staff was rude and threatening when we wanted to change our booking from two nights to one.
If you go here anyway, book one night and prolong if you like the place. If you book more than one night and want to leave earlier, then you will have BIG problems.

  • Stayed: July 2011, travelled with family
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4  Thank Mille S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel En Ville

Address: 2 Place Bellegarde, 13100, Aix-en-Provence, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Aix-en-Provence
Amenities:
Bar / Lounge Beach Room Service Airport Transportation
Hotel Style:
Ranked #58 of 69 Hotels in Aix-en-Provence
Price Range: £83 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel En Ville 3*
Number of rooms: 10
Reservation Options:
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Also Known As:
En Ville Hotel

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