We were given a room which was very cold and uncomfortable. The furnishings were cheap antiques of the worst kind, ricketry and unuseable. There was nowhere in the bathroom to put anything. We complained and were offered another room which the madam said would be just the same so it would not be worth changing. We didnt know what to do, suddenly the madam lost her temper and told us to leave, throwing us out onto the street. . This happened at about 9.30 at night and it was pouring with rain. We walked around for an hour before finding alterative accommodation. During the course of our conversation with madam we asked if she would charge us for the week we had booked and she replied in english no i would never do that, howvever on returning home we find she has charged the full amount and at present we have not been able to retrieve a penny. We are taking legal action. I understand french quite well so i fully understood what madam was saying.
- Official Description (provided by the hotel):
- Small hotel with Old World Charm in building dating from 1850; restaurant; multilingual staff; located in city center. ... more less
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- Also Known As:
- Grand Hotel Nord Pinus
- Grand Hotel Arles