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“An absolute disaster”

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Ibis Styles Arles Palais des Congres
Ranked #11 of 56 Hotels in Arles
Recklinghausen, Germany
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“An absolute disaster”
Reviewed 15 October 2008

We travelled with a group and stayed from 2nd to 10th October. The rooms are in bad need of renovation, especially the bathrooms. The beds had a sheet and blanket. The blanket still had hairs on it from the previous guest(s). Towel changing was a problem - dirty towels were sometimes collected but not replaced, so we had to contact reception for clean ones. However, we often got new soap when it wasn't necessary, and one day had a grand total of five plastic cups in the bathroom, when two would have sufficed. The bathroom floors were not cleaned regularly, neither were the bedrooms. On arrival there was still some cellophane on the floor from a previous guest. This only disappeared when the room was hoovered four days later. Many of the group's televisions didn't work. This was only put right after asking two or three times.
The worst aspect was the food. There are two restaurants, one for individual travellers, the other for the groups. I can only comment on the "group" restaurant. Breakfast was baguette, but the semi-baked stuff which was never baked, so it remained squashy to say the least. There was no knife to cut it with, only a guillotine which squashed it even more. There was one sort of mild, insipid cheese and one sort of boiled ham which was always wet - presumably from plastic packaging. Coffee was dispensed from a big metal pot with a tap - OK for a youth hostel perhaps, but not to be expected in a three-star hotel!
Dinner was a little better. We had an excellent vegetable soup one evening. The fish and meat dishes in general were very good, but the vegetables often cooked beyond recognition. Except for one evening when fruit was offered, the dessert was normally a sticky gâteau. The only nice member of evening staff, an Asian-looking young man, always offered fruit when somebody declined the gâteau - this is the only positive comment I can give. He was excellent! The other evening staff often tried to overcharge for the drinks, adding an extra beer here and there.

  • Liked — it was possible to open the window, so didn't need air-conditioning
  • Disliked — the plastic shower curtain
  • Stayed October 2008
    • Value
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    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank NG72RD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Torquay, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 April 2007

Massively overpriced at 130 euros for a twin-bed with no breakfast, bath panel rotting, bath tiles all smashed and not replaced, decor awful, nowhere to go in the hotel where people weren't constantly smoking at all hours of the day and night, the lobby, bar and seating area all stank of it. We arrived late otherwise we would have walked out as soon as we saw the room. This place is not worth 30 euros a night, let alone 130.

  • Liked — nothing
  • Disliked — Cigarette smoke everywhere
  • Stayed April 2007, travelled as a couple
    • Value
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    • Business service (e.g., internet access)
1 Thank keithmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Arles hotels

A TripAdvisor Member
Reviewed 26 September 2004

I loved Arles. We visited during the Festival de Riz. This featured a 3 day bull fighting event (the bulls were not killed). It was a lot of fun. The Camargue is also a definite must see.

This Mercure hotel is located conveniently in the vicinity of both the Camargue (30 minute drive) and the Arles City Center (20 minute walk).

The service was OK, room/bathroom average but clean, no safe in the room, but safety deposit box available in the hotel front desk.

My only real negative feedback is, in order to get to the Arles city center you must walk 20-30 minutes and pass under the freeway, driving/taxis aren't really options. So in the evening, we decided to walk to the city for dinner and fun. We decided to stay late to watch the bull fight festivities. But afterward we had to walk back to the hotel (under the freeway). It was very deserted and dark so it was a little scary. Once we got there, we found that the entire hotel is in this closed gated area and you had to use an intercomm to get the front desk to open the gate for you. If you are parking a rented car, this is reassuring, but a little intimidating for foot traffic in the dark.

Should maybe pick a more centrally located hotel if your main goal is to visit the Arles city center.

11 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 19 March 2004

The Mercure is a bit of a walk (say 20min) from the historic centre of town (it's right next to the Antiquities Museum). The facilities are comfortable, and the hotel restaurant is OK but not special.

6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ibis Styles Arles Palais des Congres

Property: Ibis Styles Arles Palais des Congres
Address: Avenue de la Premiere | Division Française Libre, 13200, Arles, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Arles
Bar / Lounge Business Centre with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Arles
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ibis Styles Arles Palais des Congres 3*
Number of rooms: 80
Official Description (provided by the hotel):
The hotel is 1km from the old town centre of Arles and features 80 rooms. A short stroll from the Convention Center and Arles Museum of Archaeology. Restaurant, bar with terrace, conference rooms. Poolside breakfast & meal available in summer. Outdoor closed free carpark. ... more   less 
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Also Known As:
Accor Arles Camargue

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