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“Should go back to being a B and B”
Review of Hotel Particulier

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Hotel Particulier
Ranked #17 of 56 Hotels in Arles
Certificate of Excellence
montreal
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Should go back to being a B and B”
Reviewed 14 June 2013

This is ranked as. 5 star but I have to ask what that means. Situated in a seedy area of town, the hotel is badly lacking.
-turnd down service does not include cleaning the bathroom or emptying the trash.
-single ply tissue paper
-the used soap is placed on the paper cup cover for the glasses and converted by housekeeping into a coaster.
-safe instructions wrong, we got new ones, they didn't work, we got a new safe. Neither old or new safe we're attached to the wall.
-breakfast , before we had finished sitting a tray of every buffet item was thrown at us. We sent it back and asked if we could first have coffee and relax a bit. They are so desperate for clients that you have no space to breath
-pool is child
- no snacks to order by to pool.
- if you return to room after 9 pm only one person is n duty and there are no services.
- if you want to check out before 9 you have to arrange it the night before, but this is. To mentioned at check ou

Room Tip: There are none
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank eva s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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211 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Font-Rubi, Spain
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 May 2013

This is it to me.Chic,small,away and a treat to the senses.
I totally recomend it.
When you pass the french attitude barrier and understand that is just a pose you begin to blend in perfect harmony.Good service,fantastic choices of style put toguether,ETRO amenities that I adore and a small boutique that offers lovely souvenirs Particulier style.
I wanted to keep this as my secret place but I realised I have to share it with the world. :)

Room Tip: I love the one on the entrance but they all look stunning to me.
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Alimbau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
244 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 21 November 2012

The town of Arles can seem somewhat threatening when you're walking through the old dark streets and alleys at night. We never had a problem but it wasn't a welcoming place. Hotel Particulier was an Oasis. It's a hidden gem that doesn't reveal itself until the old wooded door swings open and you find yourself in the middle of a completely enclosed courtyard with beautiful trees, plants, flowers and water effects. Our room was very large and beautifully decorated. The staff did everything possible to make us feel like we were at home once we stepped inside the gate. If we ever visit Arles again we will definitely stay at Hotel Particulier!

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IluvSIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coronado, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 November 2012

This is a wonderful hotel! A real hidden gem! You enter a door on a small street into a beautiful garden with lovely trees and flowers and a pretty swimming pool. We had made our reservations for the 2nd and 3rd of October of this year and requested a large suite. Unfortunately we had mistaken our itenerary by one day and should have made them for the 3rd and the 4th. By the time we realized our mistake, the large suite was no longer available for the last night. They said they were sorry and would try to see what they could do. We wrote several times to dear Mikael while travelling, but there was no change. When we arrived on the 3rd, there was Mikael, Diana, and Cyrille to great us with the wonderful news that they had been able to give us a love large suite overlooking the garden and pool.

The room was fabulous! As beautiful as the pictures suggest. I had read some comments in Trip Advisor about the beds being very hard. That certainly was not our experience. The king sized bed was extremely comfortable. The room lovely and white with elegant accessories, a large bathroom and lovely view.

It is just a couple of blocks to the center of town. The staff was so very helpful, giving tips on restaurants, sights, maps, etc. Breakfast in the garden was a delight. They have a very highly rated restaurant at the Hotel Particulier and we made reservations there for our second night. When we got to the restaurant it was filled with a large group of bicylers who were travelling together through France. The Maitre D' came to use and said they had something special planned for our dinner (it was our anniversary). He took us to a beautiful private room just off the garden with candles, flowers, a fireplace, paintings of angels and a love table for two made up just for us. It was a night we will always remember. The food was fabulous and the atmosphere and service was devine.

Thank you Mikael, Diana and Cyrille for a fantastic stay in your beautiful hotel. We cannot wait to return.
Karen and Grant Miller
Coronado, California

Room Tip: We loved our large suite overlooking the garden
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kgwmiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longview, Texas
Level Contributor
92 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 31 October 2012

The website caught my eye....such beautiful rooms and all in white! But as you know sometimes websites can be deciving....NOT HERE! Although it took our GPS to find this hidden jewel the adventure was worth it. Beautiful all white rooms - linen and antiques everywhere. It was truly better than we could have imagined. A great staff...friendly and helpful in every way. The courtyard is a dream. A wonderful setting for cocktails before dinner. You don't even know the city is just across the wall. If you've ever been to the French Quarters in New Orleans and wondered what was behind the walled gates....this is it! Arles is an interesting town to explore and Hotel Particulier is the place to stay.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robbinwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 September 2012

to arrival. This booking was for the last weekend in September, which are the final days in high season. On booking they took 50% and on cancellation they took the other 50%, therefore taking 100% of the booking! One expects to pay a penalty but never have I met a hotel that took the FULL cost of the stay on cancellation. It is in their terms and conditions but it was not pointed out when booking.
To add insult to injury, when I questioned this in an email, saying it was a full three weeks ahead of the booking etc etc, they didn't even have the courtesy to respond. Shame on them.

Stayed September 2012, travelled as a couple
Helpful?
8 Thank Flood10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
111 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 13 September 2012 via mobile

Like staying in a chateau. Lovely courtyard with adequate pool to cool down. Nice room with antique furniture, delicious breakfast served with antique cutlery and silverware. Friendly staff, great place from which to explore and enjoy the wonderful Roman heritage of Arles.

Stayed September 2012, travelled as a couple
Helpful?
Thank BrigitteM21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Particulier

Property: Hotel Particulier
Address: Rue de la Monnaie, 13200, Arles, France
Region: France > Provence-Alpes-Cote d'Azur > Bouches-du-Rhone > Arles
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#3 Spa Hotel in Arles
#4 Luxury Hotel in Arles
#7 Family Hotel in Arles
#8 Romantic Hotel in Arles
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Particulier 5*
Number of rooms: 8
Reservation Options:
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Also Known As:
Particulier Hotel Arles

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