When you are asked to pay up-front on arrival without even being shown your room, you know there is going to be a problem! Especially, when you are also told on arrival that the price quoted to you does not include VAT - and you are immediately charged another 10%! (Definitely not on the paperwork.)
"Suite 16" (now at 140 euros/night without breakfast), on the first floor, is accessed along a corridor so dark that it is impossible to see your own hand let alone where the key fits into the lock. Think dank, worn, uneven floors, with mirror ball lights on sensors, long after the party has ended!
No WIFI. No TV signal. No blanket/duvet (despite very cold nights). NO HOT WATER in the evenings (according to the Manager, this is because everyone is using the water at the same time.
Isn't that what happens in hotels?)
In the bathroom, there is nowhere to put your toiletries, the sink tap sprays water everywhere, and the mirror is so high that you can only admire the crown of your head.
The party next door goes on until 5 am, not conducive to rest, even though your bedroom is so narrow and deep that you feel you have been prematurely entombed.
Reception is unattended for the large part of the day (one is more likely to encounter The Manager at the local pizzeria, as we did, than at the hotel).
From the moment you have paid on arrival, you are given the impression that guests are simply an irritant. Complaints are haughtily brushed aside. It would have been a relief if, over that 4 days, Basil Fawlty had entered stage left...
The only pleasurable part of my stay was leaving that hotel.
Get out of the kitchen if you can't stand the heat.
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- Also Known As:
- Saint Trophime Hotel
- Saint Trophime Arles