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“Great hotel!”

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Mercure Pont d'Avignon Centre
Ranked #12 of 69 Hotels in Avignon
Reviewed 8 August 2014

Really good hotel. The location is perfect, the service is really good and the rooms are very comfortable. I really like the Mercure chain. This hotel is just steps away from the Place de Palais du Papes and the Pont d'Avignon. Breakfast is really good and a good value. The parking is very convenient and the hotel gives you 20% off from the regular rate. Highly recommended. My only complaint is that the aisle of the second floor smelled as if someone had been smoking, even when the rooms are all non-smoking rooms.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Palolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this reviewResponded 13 August 2014

Dear Sir,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Marie-France JULIAN
Directrice Hébergement
Hôtel Mercure Pont d'Avignon

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124 - 130 of 607 reviews

Reviewed 3 August 2014

The Mercure Pont d'Avignon is reasonably priced, located in the city, minutes from highlights and restaurants. The staff is very good and the breakfast buffet worth doing. The rooms are modest in size, as is the bathroom, but contain everything that is needed. They are clean and well serviced.

Room Tip: Check the Accor website for lower rates and prepayment options.
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank worldtraveledSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this reviewResponded 13 August 2014

Dear Sir, dear madam,

We are happy to see that you had enjoyed your stay at the Mercure Pont d’Avignon.
We hope to see you again in a close future.
Kind regards

Marie France JULIAN
Front of house manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Bradwell77
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this reviewResponded 5 August 2014

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Reviewed 19 July 2014

I am happy that we stayed at Mercure Pont d'Avignon. The hotel was very nice and the staff was very helpful. The hotel is centrally located but in a more quiet and quaint area. The breakfast room and breakfast is lovely. However, the price is too high for breakfast, but we ate there because it was very convenient.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Service
Thank ActiveGrandmother
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this reviewResponded 5 August 2014

Dear Sir,

Thank you for having taken the time to give us your views on your stay in our hotel.

My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Marie-France JULIAN
Front of house manager
Hôtel Mercure Pont d'Avignon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014 via mobile

I stayed at the Mercure for one evening on July 15th, and I would not recommend this hotel. The men and women at the front desk were incredibly rude. We were going on a tour and departing Avignon after check out. When retrieving our bags after the tour, the attendant was not only unhelpful, but actually rolled his eyes at us. I could not understand what the problem was. It was as if we were inconveniencing him.

The entire hotel also smells like mildew. The rooms are worse than the hallways. The beds are also incredibly uncomfortable. I don't even think there are springs in the mattress.

The only positive is that the location is central. I'm sure you can find something of better value in the neighborhood.

Stayed: July 2014
Thank Jacqui S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this reviewResponded 18 July 2014

Dear Sir,

By answering our questionnaire, you have taken the time to give us your opinion about your stay in our hotel, and we thank you.

We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies.

Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us.

Looking forward to welcoming you shortly in one of the hotels of the Mercure network.

Yours sincerely,
Marie-France JULIAN

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

We stayed for two nights in June and we felt that this hotel was a great value and location for the price we paid. We didn't drive and park so didn't have the challenges that others faced around that so our check in was smooth and hassle free. One of the easiest check ins we have encountered.

The room was a good size for European standards and our view over the courtyard made for a pleasant view. Our room was recently redone and had a small fridge which was very handy!

The location is what makes this hotel. It was close to all things within the city and we walked everywhere. We did find the price of breakfast too high but there was enough within walking distance that we had no problem finding breakfast in the nearby shops.

We were lucky enough to arrive on June 21st so there was a great music festival all over the city! What a great experience!

Stayed: June 2014, travelled as a couple
Thank PeppermintPatty67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this reviewResponded 18 July 2014

Dear Sir

We are glad that you appreciate your stay in our hotel.
We hope to see you again in a close future.
Kind regards

Marie France JULIAN
Front of house manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2014

Our family of 10 adult siblings and young adult children/friends stayed here only 1 night during our trip through France. Location within the walls near the Pont d'Avignon and the Pope's Palace is excellent. Hotel was comfortable, well-appointed and offered adjacent parking and wi-fi which we valued. Shopping and restaurants abound in this area and we were not disappointed. Good breakfast, too. No hesitation in recommending this hotel.

  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Favorite_Aunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MERCUREPONTDAVIGNON, Responsable réception at Mercure Pont d'Avignon Centre, responded to this reviewResponded 5 August 2014

Dear Sir, dear madam
We are happy to see that you and your family had enjoyed your stay in the south of France and especially at the MERCURE Pont d'Avignon
We hope to see you again in a close future.
Kind regards

Marie France JULIAN
Front of house manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Pont d'Avignon Centre

Address: Quartier de la Balance 2 rue Ferruce | Accès Parking GPS: Parking du Palais des Papes / Boulevard de la Ligne, 84000, Avignon, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > Vaucluse > Avignon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#7 Luxury Hotel in Avignon
Price Range: £69 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Pont d'Avignon Centre 4*
Number of rooms: 87
Official Description (provided by the hotel):
In the heart of Provence, located in a pleasant quiet area in the city center. 87 Rooms. Close to the famous Pont Saint Bénézet and Palais des Papes. Small garden. Direct access to a public basement garage. Bus parking. Conference room (120 people). Bar. ... more   less 
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Also Known As:
Mercure Pont d`Avignon Hotel Avignon
Accor Pont d Avignon

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