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“Helpful staff, smelly room”

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Kyriad Avignon - Palais Des Papes
Ranked #7 of 69 Hotels in Avignon
Certificate of Excellence
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Helpful staff, smelly room”
Reviewed 9 July 2013

This small hotel has a great location and is in easy walking distance to things you want to see and do. Unfortunately, upon arriving in our room, it smelled like sewer gas. My granddaughters opened the windows while I went to the front desk to complain about the smell and the fact that the room was very warm. Front desk said they would send someone up to check. Upon arriving back after a late dinner I was assured that the smell had been taken care of and was told by the new clerk that the room was warm because I had opened a window (open for 10 minutes). Needless to say, the smell was still there and we literally sweated the night away. Made the same complaint the next morning.....not taken care of and another very hot night. We checked out the next morning to leave for Paris.

I would not stay at this property again, although a wonderful front desk manager recommended two wonderful restaurants where we had delightful meals. No pool or fitness area.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Responsable réception at Kyriad Avignon - Palais Des Papes, responded to this review, 9 March 2016
I am sorry that we could not correctly assess the problems you encountered while staying in Avignon. We should have done a better job. Thank you anyway for sharing you opinion.


Sincerely,

Laurent D., Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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480 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2013

Very central hotel, our room on 5th floor overlooked Place D'Horage. We were there the week before the festival. Very busy with lots of street performers. The hotel was spotless with friendly staff. Breakfast 8 euro was basic but eat you you want.

Room Tip: Top floor facing square v.good
See more room tips
  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grannieanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this review, 9 March 2016
We are glad you could enjoy Avignon and its atmosphere while you stayed at hotel Kyriad Avignon Palais des Papes.


Sincerely,

Laurent D., Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 27 June 2013

In the main square so noise at the front could be a problem. The rooms are small, we had to put a chair into the shower room to move around. Parking is underneath and once you have worked out the correct exit it is quite close. Breakfast ok but the room is quite boring and dark, you can sit out side but it has no outlook at all. Just a place to stay for one night whilst travelling.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank telbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this review, 9 March 2016
It is always a pleasure to know what our customer thinks about us.


Sincerely,

Laurent D., Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollister CA
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 21 June 2013

Had a 2 night stay at this hotel in Avignon. Rooms are clean and beds comfortable. Location is good and there are lots of resteraunts and shopping as well as most of the sights you are likely to want to see close by.Staff was pleasant and helpful. Would stay there again.
Reccommended

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gareddg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this review, 9 March 2016
We are glad you enjoyed your stay.

Sincerely,

Laurent D., Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bristol
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 21 June 2013

As others have said great location at a reasonable price. The staff were also most helpful particularly as we had to cancel a day because of a French Railway strike. The breakfast was simple but just what was required. It was great to step out of the hotel into the lovely square.
It did not have a pool or fitness centre but who needs that in wonderful Avignon

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thornbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this review, 9 March 2016
Thank you very much for sharing your opinion. We are glad you enjoyed your stay.

Sincerely,

laurent D., Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2013

Hotel was good, nothing extraordinary but it would be exactly what you hope and expect. The location could not be better. The hotel is situated on one of the main squares with restaurants galore outside the doorstep. The breakfast buffet is standard continental breakfast. You do not want to be spending tons of time in the hotel room in Avignon, and this will more than meet your needs. It is clean and comfortable with good sized rooms. I would recommend the hotel. Only trouble we ran into was that the hotel did not have a luggage storage room. They were happy to store the luggage in the hall ways for us, we just questioned the security of it. In the end they were accommodating and found a solution.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark695
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this review, 9 March 2016
Thank you Mark for your comment. We are glad that your stay with us went well. We hope to have the pleasure to host you another time.

Sincerely,

laurent D., Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 May 2013 via mobile

The room was comfortable and the bed was the best I slept in since starting my trip in Spain 2 weeks before. The location was great so close to everything. The staff were very helpful and always friendly had a great stay.

Stayed May 2013, travelled with friends
Helpful?
Thank Natalie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this review, 9 March 2016
We are glad you enjoyed your stay and the quality of our beds.


Sincerely,

Laurent D., Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kyriad Avignon - Palais Des Papes

Property: Kyriad Avignon - Palais Des Papes
Address: 26 Place de l Horloge, 84000, Avignon, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > Vaucluse > Avignon
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #7 of 69 Hotels in Avignon
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kyriad Avignon - Palais Des Papes 3*
Number of rooms: 38
Official Description (provided by the hotel):
Ideally situated in the heart of the city, right on the square de l'Horloge and in front of the Opera, just a stone's throw from the Popes'Palace, the Kyriad Avignon Centre Palais des Papes is looking forward to welcoming you. ... more   less 
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Also Known As:
Kyriad Avignon Centre Palais Des Papes Hotel Avignon

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