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“Pros and Cons”

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Kyriad Avignon - Palais Des Papes
Ranked #5 of 68 Hotels in Avignon
Certificate of Excellence
Reviewed 12 August 2014

Pros:

Location - You walk right out and there you are in the center. We got a room over looking the square. We liked it a lot because we can people watch from our room. Some people might not like the noise.

Value - Good value overall.

Breakfast - Good variety but not that special.

Service - All the staff were nice and helpful.

Room size and bed - Average size room and decent beds.

Cons:

Room: There was a sewer smell coming from the bathroom pipes.

Tip : BEWARE: When you walk into the room there is a big step down. If you are not looking you can fall.

  • Stayed: September 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Gail T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Responsable réception at Kyriad Avignon - Palais Des Papes, responded to this reviewResponded 16 August 2014

Thank you very much for your review about the hotel Kyriad Avignon Palais des Papes.
We are really dedicated to make your stay with us as nice and confortable as possible, and we are happy to read that you enjoyed it. Be sure that your remarks will be considered and improved.
Looking forward to welcoming you again,

Marion

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115 - 121 of 536 reviews

Reviewed 7 August 2014

We loved the Kyriad in Avignon. The location was perfect and all members of staff were pleasant and helpful. I especially liked the the fact they appreciated our efforts to speak French and never made us feel stupid for mispronouncing words! Excellent value for money and the discount for parking made it very affordable. We had rooms on the 2nd floor overlooking the Place so kept windows shut and air-con on. I don't expect tranquility when I book a city centre hotel. Great restaurants nearby to suit all tastes and budgets. Loved every minute of the stay!

  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank KathleenBridget
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Responsable réception at Kyriad Avignon - Palais Des Papes, responded to this reviewResponded 10 August 2014

Bonjour,

thank you very much for your good review about the hotel. We aim first and above all at satisfying our customers and are very glad that you enjoyed your stay with us.
And as you can speak a very good french : toute l'équipe de l'hôtel Kyriad Avignon Palais espère vous accueillir de nouveau une prochaine fois !

Best regards,

Marion

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Reviewed 7 July 2014

Stayed here for two nights with a room on the fifth floor with an amazing view. You can hear the church bells with bird chirping and all that...

The receptions are all amazingly wonderful and pleasant people. Great English skills, no communication problems. Service is just great, whenever you ask them questions or call from the room with questions, they answer wholeheartedly with great answers. They truly want to help out and make it the best stay you could possibly have.

Room is tiny, but you would be spending most of your time outside anyways. Great beds and bathroom facilities. Clean with hair dryer, body wash and all that.

Didn't try their breakfast.

I was having difficulty with my Orange 3G, and asked reception to be my translator to call the Orange customer service, he was so amazing and helpful! It was even in the busy afternoon time, he still did his best to call multiple times just to make sure I get it working. Wasn't able to remember to get his name, but Kyriad has a super awesome service.

In great locations with carousel, bank, Palais des Papes, shops and ice cream all around. Wouldn't recommend to eat in the square, since they are usually overly priced and filled with tourists. However, tiny streets close by have amazing finds in there for a pleasant lunch and dinner! :) Avignon was beautiful and Kyriad made it just like home for us.

Room Tip: Ask for the upper floor room!!! Great view :)
See more room tips
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jennn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this reviewResponded 15 July 2014

Dear Customer,

We thank you for sharing your opinion about Hotel Kyriad Avignon Palais des Papes. I will definitely tell Al that you did appreciate his help in looking for a solution for your telephone problems. We hope we can see you another time in Avignon.

Sincerelly,

Laurent D., Manager.

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Reviewed 5 July 2014 via mobile

The location is PERFECT. The rooms are really nice (ask for the big rooms on the 5th floor). They are clean, but not "perfect" clean.

The breakfast is not worth it, but anyhow you can get anything you want to eat a couple hunderd metres away on a boulangerie..

The staff were helpfull and polite.

All in all I would stay there again gladly

Stayed: June 2014, travelled as a couple
1  Thank alexiskefalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this reviewResponded 15 July 2014

Dear Customer Thank you for the time you took to write about Hotel Kyriad Avignon Palais des Papes. We try to do our best to satisfy our customer and hope we'll see you another time in our facility.

Sincerely,

Laurent D., Manager

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Reviewed 3 July 2014

we stayed there for 4 days travelling for a wedding. WHen we arrived we were given a tiny loft with a tiny window and no view so we complained and they moved as immediately to a really nice rooms on the 5th floor, full of windows having the mazing view of Place d'Horloge.

In general, it's a nice and clean hotel. The location couldn't be better. Everything is 1 minute walking distance!.

Breakfast was ok; nothing special; you can find all these stuff in a boulangerie with less money and they don't refill when they're running out of croissants.

I would recommend this property and I would personally stayed there again if I travelled to Avignon.

Room Tip: ask for a room with a view to the square Place d'Horloge. Rooms on the upper floors are quieter
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank al_advisor82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this reviewResponded 5 July 2014

Dear Customer, the Hotel Kyriad Avignon Palais des Papes staff and myself want to thank you for the time you spent writing your opinion. We are glad you had a good stay and we will take into account your remarks. We hope to see you again in Avignon.
Sincerely,

Laurent D., Manager

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Reviewed 25 June 2014

This hotel is in an excellent location. The room we had was large enough for our needs and certainly larger than 3 star hotels in Paris. The bathroom was quite large although the bath and toilet were stuck in the corners with lots of empty space in between. I suspect there once had been a bidet in the empty space. Although our room (room 11) was on the first floor overlooking the very busy place de l'horloge, we had no problem with noise from outside. We didn't take breakfast in the hotel, preferring to eat outside in the cafe next door. The staff were friendly and helpful.

On the negative side, the air conditioning could have been better. The free hotel wi-fi was pretty much unusable in our room. We managed to use the free wi-fi from the cafe next door which had a much stronger signal. There was an intermittent low frequency noise, more noticeable in the night. I think we were next door to the plant room where the aircon equipment was. There was a leak from the toilet cistern and evidently had been there for some time judging from the black stains underneath. The cleaning staff knew about this as they always put the toilet brush holder underneath to catch the drips.

All those negative points are quite minor and they didn't really spoil our stay but our most serious issue was the room cleaning. If we were out all day it wouldn't matter when the room was cleaned but when staying within Avignon itself, we would come back to our room after 2pm to find it hadn't been made up. Worse was on a very hot Sunday when we had been out quite early and came back at 4pm looking forward to a shower and change of clothes, only to find they hadn't even started cleaning the room. We finally got into our room at 5pm which was totally unacceptable and is the reason we would not return to this hotel.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank vendee33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Directeur général at Kyriad Avignon - Palais Des Papes, responded to this reviewResponded 26 June 2014

Dear Customer
Thank you for taking some of your time to give your opinion about Hotel Kyriad Avignon Palais des Papes. We are sorry that you had to wait for your room to be cleaned in the afternoon. We try our best to manage our staff to satisfy our clients but sometimes we run late in our schedule. The room you stayed in has a large bathroom so a wheelchair can spin in it.
We still hope that if you come back in Avignon you'll stay at Hotel Kyriad Avignon Palais des Papes so we can do better next time.

Sincerely

Laurent D., Manager

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Reviewed 5 June 2014

Very good price/value! We got rooms on the 4th floor which have been newly renovated. Even if the rooms are not so big, they very nice and clean. Some of them have small windows viewing the lovely place below. Very kind and helpful personnel.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Olilu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hôtel Kyriad A, Responsable réception at Kyriad Avignon - Palais Des Papes, responded to this reviewResponded 6 June 2014

Bonjour,

thank you very much for your review, it helps us getting better and better.
We are very happy that you enjoyed your stay with us and hope to welcome you another time !

Best regards,

Marion V.

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Additional Information about Kyriad Avignon - Palais Des Papes

Address: 26 Place de l Horloge, 84000, Avignon, France
Phone Number:
Region: France > Provence-Alpes-Cote d'Azur > Vaucluse > Avignon
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #5 of 68 Hotels in Avignon
Price Range: £40 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kyriad Avignon - Palais Des Papes 3*
Number of rooms: 38
Official Description (provided by the hotel):
Ideally situated in the heart of the city, right on the square de l'Horloge and in front of the Opera, just a stone's throw from the Popes'Palace, the Kyriad Avignon Centre Palais des Papes is looking forward to welcoming you. ... more   less 
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Also Known As:
Kyriad Avignon Centre Palais Des Papes Hotel Avignon

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