We booked this hotel for 3 nights but informed the hotel to omit the first night due to changes of our travel plan. We informed the hotel way upfront - more than 2 months before our arrival. To our dismay, our credit card was charged for the 1st night although we already informed the hotel to cancel it. We tried to sort this our with the reception but this tall huge guy was very rude and did not allow us to even sit / use his lobby to sort out our problem. We were made to pay cash at a higher rate if we want to remain staying at the hotel, which we understand of the fluctuations and we do not mind paying. However, his tone and manner was rather RUDE and shame on him as a French! After all, we missed a full day tour the following day just because we need to sort this out with his brother who is in charge of all matters regarding online bookings and he was only available the next day to sort our problems.
Room condition was terrible. There is musky smell when we entered the room and bed was rather uncomfortable.
THIS HOTEL DEFINITELY A NO NO FOR ME!
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- Also Known As:
- Alizea Hotel Avignon